Question 1

_____ is a tool used to send a single message toseveral recipients and when communication is required 24 hours a day, 365 daysa year.

Accepted Answer

A) Email 
B) Netiquette 
C) Text messaging 
D) Weblog 
A) Email 
B) Netiquette 
C) Text messaging 
D) Weblog A

Question 2

Corrective Email to Staff
Analyze the following email message for content, formatting, and email practices. Revise the message.It has come to my attention that some of you apparently do not have enough work to keep yourselves busy. In the past six months, since I assumed the position as your boss, I have observed many of you playing computer games, making personal phone calls, and spending far too much time in personal conversations with each other. We have far too much work in this department for all of you to waste time like this.
Effective immediately, the following changes will be enforced: 1)No personal use of the computer will be tolerated. 2)No personal phone calls should be made except in case of emergency. 3)Conversations must be limited to break time and lunchtime, in the lunchroom only.
I expect your cooperation. Thank you.
Just a final reminder that we will have a staff meeting tomorrow at 3 p.m.TO:StaffSUBJECT:Changes

Accepted Answer

​A proposed solution follows:​
Hello everyone,​
Most of you have noticed the increased workload we have had in the past few months. Some of you have worked extra hard to keep up with the demands, but it has become increasingly important that each one of us give our best so we can all avoid working overtime. Staying on top of things requires a team effort with everyone contributing equally.
I'd like to remind you to take advantage of your morning and afternoon breaks and give yourself your full lunch time. This will help relieve work stress and give you a regular scheduled time to chat with your co-workers. Feel free to use the tables in the courtyard or the lunchroom. The office computers should not be used to play games as company policy requires that computers be used for work purposes only. Also, please limit personal phone calls on the company phone to emergency situations. Following these guidelines will allow all of us to be more productive.
We have a good staff and I appreciate your hard work.
Thanks,​
xxx
1.Subject line should be more detailed but not negative.
2.Tone of the email should not be harsh and condescending to avoid damage to morale and interpersonal relations.
3.Email should start by reminding staff of the busy workload, focusing on a positive team approach for accomplishing the daily work.
4.Policy regarding personal use of the computer and phones should be reviewed. Facts should be stated clearly to the staff, but not in a harsh tone.
5.The staff meeting reminder should be sent in another email and not written as an afterthought to this email.
6.The email should preferably be sent as a confirmation of the changes, following discussion in a face-to-face staff meeting.
TO:
Staff
SUBJECT:
Work Culture Improvement

Question 3

Voice input and output technology offers the abilityto communicate through a computer system only witha keyboard.

Accepted Answer

A) True 
 B)False  False

Question 4

Voice mail technology:

Accepted Answer

A) increases telephone tag. 
B) allows flexibility in staying in touch without the aid of a computer. 
C) ​allows visitors to change the original posted message. 
D) ​provides a platform for people with shared interests to communicate. 
A) increases telephone tag. 
B) allows flexibility in staying in touch without the aid of a computer. 
C) ​allows visitors to change the original posted message. 
D) ​provides a platform for people with shared interests to communicate.

Question 5

What is a wiki
Describe the guidelines that need to be followed for wiki writing.

Accepted Answer

​While a traditional website's content i

Question 6

A feature of blogs is that they:

Accepted Answer

A) allow visitors to change the original posted material. 
B) can store knowledge in searchable archives for future use. 
C) do not allow visitors to add comments. 
D) require authorization to post content. 
A) allow visitors to change the original posted material. 
B) can store knowledge in searchable archives for future use. 
C) do not allow visitors to add comments. 
D) require authorization to post content.

Question 7

English-speaking readers typically start scanning at thetop right side of the main content area in a Website.

Accepted Answer

A) True 
 B)False

Question 8

Describe some criteria to decide whether a technological channel of communication is suitable to convey a message.

Accepted Answer

Before sending a message, the following

Question 9

Voice input and output technology:

Accepted Answer

A) offers the ability to communicate through a computer system without
a keyboard. 
B) allows flexibility in staying in touch without the aid of a computer. 
C) allows two users to interact only when they are within speaking distance of each other. 
D) increases telephone tag and causes telephone interruptions when delivering messages. 
A) offers the ability to communicate through a computer system without
a keyboard. 
B) allows flexibility in staying in touch without the aid of a computer. 
C) allows two users to interact only when they are within speaking distance of each other. 
D) increases telephone tag and causes telephone interruptions when delivering messages.

Question 10

Social networking sites are websites that provide virtualcommunities in which people with shared interests can communicate.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true of email?

Accepted Answer

A) It increases "telephone tag" and unnecessary
telephone interruptions caused when
delivering messages that are unlikely to
require a verbal response. 
B) It is often too slow for communicating
timely information. 
C) It can only be sent to one recipient at a time. 
D) It facilitates the fast, convenient flow of information among users at various locations and time
zones. 
A) It increases "telephone tag" and unnecessary
telephone interruptions caused when
delivering messages that are unlikely to
require a verbal response. 
B) It is often too slow for communicating
timely information. 
C) It can only be sent to one recipient at a time. 
D) It facilitates the fast, convenient flow of information among users at various locations and time
zones.

Question 12

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of:

Accepted Answer

A) text messaging. 
B) instant messaging. 
C) blogging. 
D) emailing. 
A) text messaging. 
B) instant messaging. 
C) blogging. 
D) emailing.

Question 13

A(n) _____ is a collaborativewebsite that hosts the collective work of manyauthors.

Accepted Answer

A) weblog 
B) wiki 
C) social networking site 
D) collocated site 
A) weblog 
B) wiki 
C) social networking site 
D) collocated site

Question 14

A guideline to prepare effective email messages is to _____.

Accepted Answer

A) provide a descriptive subject line 
B) avoid restating the subject in the body of the message 
C) focus on multiple topics in a single message 
D) avoid using graphic highlighting in the content 
A) provide a descriptive subject line 
B) avoid restating the subject in the body of the message 
C) focus on multiple topics in a single message 
D) avoid using graphic highlighting in the content

Question 15

Identify a guideline for using email effectively.

Accepted Answer

A) Send messages to convey anger. 
B) Do not contribute to email overload. 
C) Send messages that are formatted. 
D) Do not use separate accounts for receiving messages. 
A) Send messages to convey anger. 
B) Do not contribute to email overload. 
C) Send messages that are formatted. 
D) Do not use separate accounts for receiving messages.

Question 16

Blogs differ from websites in that blogs:

Accepted Answer

A) enable people to connect online and have a conversation. 
B) allow visitors to change the original posted materials. 
C) are dynamic, with rapidly changing content that does not
require authorization to post. 
D) must abide by copyright laws. 
A) enable people to connect online and have a conversation. 
B) allow visitors to change the original posted materials. 
C) are dynamic, with rapidly changing content that does not
require authorization to post. 
D) must abide by copyright laws.

Question 17

For sensitive situations, an email is often preferred over a face-to-faceencounter.

Accepted Answer

A) True 
 B)False

Question 18

_____ isa real-time email technology thatblends email with conversation. The sender and receiver who are online atthe same time can type messages that both see immediately.

Accepted Answer

A) Blogging 
B) Voice mail communication 
C) Text messaging 
D) Instant messaging 
A) Blogging 
B) Voice mail communication 
C) Text messaging 
D) Instant messaging

Question 19

Explain the purpose of a subject line in an email message, and provide guidelines for writing an effective subject line.

Accepted Answer

The subject line in an email message tel

Question 20

Unlikeweb pages, socialmedia:

Accepted Answer

A) prohibits users from generating their own content. 
B) enables people to connect online and have a conversation. 
C) discourages online interaction. 
D) requires authorization before posting. 
A) prohibits users from generating their own content. 
B) enables people to connect online and have a conversation. 
C) discourages online interaction. 
D) requires authorization before posting.

_____ is a tool used to send a single message toseveral recipients and when communication is required 24 hours a day, 365 daysa year.

Voice input and output technology offers the abilityto communicate through a computer system only witha keyboard.

Voice mail technology:

What is a wiki Describe the guidelines that need to be followed for wiki writing.

A feature of blogs is that they:

English-speaking readers typically start scanning at thetop right side of the main content area in a Website.

Describe some criteria to decide whether a technological channel of communication is suitable to convey a message.

Voice input and output technology:

Social networking sites are websites that provide virtualcommunities in which people with shared interests can communicate.

Which of the following is true of email?

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of:

A(n) _____ is a collaborativewebsite that hosts the collective work of manyauthors.

A guideline to prepare effective email messages is to _____.

Identify a guideline for using email effectively.

Blogs differ from websites in that blogs:

For sensitive situations, an email is often preferred over a face-to-faceencounter.

_____ isa real-time email technology thatblends email with conversation. The sender and receiver who are online atthe same time can type messages that both see immediately.

Explain the purpose of a subject line in an email message, and provide guidelines for writing an effective subject line.

Unlikeweb pages, socialmedia:

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Preparing Written Messsages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 5: Communicating Electronically

_____ is a tool used to send a single message toseveral recipients and when communication is required 24 hours a day, 365 daysa year.

Voice input and output technology offers the abilityto communicate through a computer system only witha keyboard.

Voice mail technology:

What is a wiki Describe the guidelines that need to be followed for wiki writing.

A feature of blogs is that they:

English-speaking readers typically start scanning at thetop right side of the main content area in a Website.

Describe some criteria to decide whether a technological channel of communication is suitable to convey a message.

Voice input and output technology:

Social networking sites are websites that provide virtualcommunities in which people with shared interests can communicate.

Which of the following is true of email?

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of:

A(n) _____ is a collaborativewebsite that hosts the collective work of manyauthors.

A guideline to prepare effective email messages is to _____.

Identify a guideline for using email effectively.

Blogs differ from websites in that blogs:

For sensitive situations, an email is often preferred over a face-to-faceencounter.

_____ isa real-time email technology thatblends email with conversation. The sender and receiver who are online atthe same time can type messages that both see immediately.

Explain the purpose of a subject line in an email message, and provide guidelines for writing an effective subject line.

Unlikeweb pages, socialmedia:

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Preparing Written Messsages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters