Question 1

________ entails all the processes and information needed to move products from origin to destination efficiently.

Accepted Answer

The answer of ________ entails all the processes and information...

Question 2

________ is the set of complex processes involved in providing customers with what they have ordered on time and all related customer services.

Accepted Answer

A) Back-office operations 
B) Front-office operations 
C) Order fulfillment 
D) EFT 
A) Back-office operations 
B) Front-office operations 
C) Order fulfillment 
D) EFT

Question 3

Examples of the potential of 3D printing include all of the following except ________.

Accepted Answer

A) Printing replacement parts on-demand at hardware stores. 
B) Printing parts for maintenance and repair as needed at defense supply posts or in combat areas. 
C) Printing low-cost replacement parts in mass quantities for backup inventory at car repair centers. 
D) 3D-printing expensive replacement parts for MRI scanners onsite at healthcare facilities. 
A) Printing replacement parts on-demand at hardware stores. 
B) Printing parts for maintenance and repair as needed at defense supply posts or in combat areas. 
C) Printing low-cost replacement parts in mass quantities for backup inventory at car repair centers. 
D) 3D-printing expensive replacement parts for MRI scanners onsite at healthcare facilities.

Question 4

Apple's iPhone and iPod are best examples of __________ business strategies because demand was so high that many customers were even willing to camp out on sidewalks to guarantee getting one on the day of their releases.

Accepted Answer

A) customer-centric 
B) product-centric 
C) upselling 
D) cross-selling 
A) customer-centric 
B) product-centric 
C) upselling 
D) cross-selling

Question 5

Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.

Accepted Answer

A) True 
 B)False

Question 6

________ is a term coined by Joseph Schumpeter in 1942 to warn that innovation can disrupt industries in capitalistic societies;and force established companies and business models to either adapt or fail.

Accepted Answer

A) Creative destruction 
B) Planned disruption 
C) Reengineering 
D) Additive disorder 
A) Creative destruction 
B) Planned disruption 
C) Reengineering 
D) Additive disorder

Question 7

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?

Accepted Answer

A) Applications must be tightly aligned with well-defined and designed business processes. 
B) The total cost of ownership of an ERP equals the cost of the ERP and the monthly SaaS fees. 
C) Initial costs to purchase or lease and set up the ERP may be extremely high. 
D) Apps may be too complex for employees to use correctly to improve efficiency and ROI. 
A) Applications must be tightly aligned with well-defined and designed business processes. 
B) The total cost of ownership of an ERP equals the cost of the ERP and the monthly SaaS fees. 
C) Initial costs to purchase or lease and set up the ERP may be extremely high. 
D) Apps may be too complex for employees to use correctly to improve efficiency and ROI.

Question 8

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

Accepted Answer

A) EDI 
B) ERP 
C) CRM 
D) SCM 
A) EDI 
B) ERP 
C) CRM 
D) SCM

Question 9

Supply chains involve three main flows.Which of the following is not one of those main flows?

Accepted Answer

A) Payments or financial 
B) Resource 
C) Data 
D) Material 
A) Payments or financial 
B) Resource 
C) Data 
D) Material

Question 10

Companies tend to migrate to an enterprise solution when they need to consolidate their disparate systems,such as when limitations caused by their existing legacy systems interfere with performance or the ability to compete

Accepted Answer

A) True 
 B)False

Question 11

Many managers assume that success or failure depends on the software.In reality,________ percent of a project's success or failure lies in the hands of the company implementing the software,not the software vendor.

Accepted Answer

A) 20 
B) 33 
C) 50 
D) 95 
A) 20 
B) 33 
C) 50 
D) 95

Question 12

Order fulfillment is a part of front-office operations,such as accounting,inventory management,and shipping.

Accepted Answer

A) True 
 B)False

Question 13

The greatest challenges when implementing enterprise systems are due to _____.

Accepted Answer

A) The technologies 
B) Vendors 
C) Change management 
D) End-users 
A) The technologies 
B) Vendors 
C) Change management 
D) End-users

Question 14

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except _________.

Accepted Answer

A) Customers rejecting loyalty programs or attempts to build loyalty. 
B) Failure to identify and focus on specific business problems that the CRM can solve. 
C) Lack of active senior management sponsorship. 
D) Trying to automate a poorly defined business process in the CRM implementation. 
A) Customers rejecting loyalty programs or attempts to build loyalty. 
B) Failure to identify and focus on specific business problems that the CRM can solve. 
C) Lack of active senior management sponsorship. 
D) Trying to automate a poorly defined business process in the CRM implementation.

Question 15

Office Graph uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

Accepted Answer

A) True 
 B)False

Question 16

SCM systems are configured to achieve two business goals,which are to increase revenue and maximize inventory.

Accepted Answer

A) True 
 B)False

Question 17

Supply chains involve the flow of materials,data,and money.

Accepted Answer

A) True 
 B)False

Question 18

Putting IT department in charge of the CRM project instead of the business users is a CRM best practice.

Accepted Answer

A) True 
 B)False

Question 19

Automated data flows are essential to productivity improvements.

Accepted Answer

A) True 
 B)False

Question 20

Explain supply chain management (SCM).What are the two business goals that SCM systems are configured to achieve?

Accepted Answer

Supply chain management (SCM)is the effi

________ entails all the processes and information needed to move products from origin to destination efficiently.

________ is the set of complex processes involved in providing customers with what they have ordered on time and all related customer services.

Examples of the potential of 3D printing include all of the following except ________.

Apple's iPhone and iPod are best examples of __________ business strategies because demand was so high that many customers were even willing to camp out on sidewalks to guarantee getting one on the day of their releases.

Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.

________ is a term coined by Joseph Schumpeter in 1942 to warn that innovation can disrupt industries in capitalistic societies;and force established companies and business models to either adapt or fail.

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

Supply chains involve three main flows.Which of the following is not one of those main flows?

Companies tend to migrate to an enterprise solution when they need to consolidate their disparate systems,such as when limitations caused by their existing legacy systems interfere with performance or the ability to compete

Many managers assume that success or failure depends on the software.In reality,________ percent of a project's success or failure lies in the hands of the company implementing the software,not the software vendor.

Order fulfillment is a part of front-office operations,such as accounting,inventory management,and shipping.

The greatest challenges when implementing enterprise systems are due to _____.

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except _________.

Office Graph uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

SCM systems are configured to achieve two business goals,which are to increase revenue and maximize inventory.

Supply chains involve the flow of materials,data,and money.

Putting IT department in charge of the CRM project instead of the business users is a CRM best practice.

Automated data flows are essential to productivity improvements.

Explain supply chain management (SCM).What are the two business goals that SCM systems are configured to achieve?

Doing Business in Digital Times

Data Governance and IT Architecture Support Long-Term Performance

Data Management, Big Data Analytics, and Records Management

Networks for Efficient Operations and Sustainability

Cybersecurity and Risk Management

Attracting Buyers With Search, Semantic, and Recommendation Technology

Mobile Technologies and Commerce

Retail, E-Commerce, and Mobile Commerce Technology

Effective and Efficient Business Functions

Data Visualization and Geographic Information Systems

IT Strategy and Balanced Scorecard

Project Management and SDLC

Ethical Risks and Responsibilities of IT Innovations

Filters

Exam 10: Strategic Technology and Enterprise Systems

________ entails all the processes and information needed to move products from origin to destination efficiently.

________ is the set of complex processes involved in providing customers with what they have ordered on time and all related customer services.

Examples of the potential of 3D printing include all of the following except ________.

Apple's iPhone and iPod are best examples of __________ business strategies because demand was so high that many customers were even willing to camp out on sidewalks to guarantee getting one on the day of their releases.

Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.

________ is a term coined by Joseph Schumpeter in 1942 to warn that innovation can disrupt industries in capitalistic societies;and force established companies and business models to either adapt or fail.

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

Supply chains involve three main flows.Which of the following is not one of those main flows?

Companies tend to migrate to an enterprise solution when they need to consolidate their disparate systems,such as when limitations caused by their existing legacy systems interfere with performance or the ability to compete

Many managers assume that success or failure depends on the software.In reality,________ percent of a project's success or failure lies in the hands of the company implementing the software,not the software vendor.

Order fulfillment is a part of front-office operations,such as accounting,inventory management,and shipping.

The greatest challenges when implementing enterprise systems are due to _____.

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except _________.

Office Graph uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

SCM systems are configured to achieve two business goals,which are to increase revenue and maximize inventory.

Supply chains involve the flow of materials,data,and money.

Putting IT department in charge of the CRM project instead of the business users is a CRM best practice.

Automated data flows are essential to productivity improvements.

Explain supply chain management (SCM).What are the two business goals that SCM systems are configured to achieve?

Doing Business in Digital Times

Data Governance and IT Architecture Support Long-Term Performance

Data Management, Big Data Analytics, and Records Management

Networks for Efficient Operations and Sustainability

Cybersecurity and Risk Management

Attracting Buyers With Search, Semantic, and Recommendation Technology

Mobile Technologies and Commerce

Retail, E-Commerce, and Mobile Commerce Technology

Effective and Efficient Business Functions

Data Visualization and Geographic Information Systems

IT Strategy and Balanced Scorecard

Project Management and SDLC

Ethical Risks and Responsibilities of IT Innovations

Filters