Exam 10: Strategic Technology and Enterprise Systems

________ customizes or adds features to a vendor's software or equipment and resells the enhanced product.

Companies use IT systems to manage their supply chain,which starts with the acquisition of raw materials or the procurement of products and proceeds through manufacture,transport,and delivery-and the disposal or recycling of products.

Older information systems called _________ have been built with various outdated technologies.

With Jive,employees can also create blogs and custom attention streams to track specific people,projects,or groups.

Logistics entails all the processes and information needed to move products from origin to destination efficiently.

3D printing,also known as additive manufacturing,whereby materials are cut,ground,or molded to create an object.

Efficient,effective supply chains are fully dependent on SCM software,which depends on __________.

________ is a formula for estimating the dollar value,or worth,of a long-term relationship with a customer.

Companies use information systems to manage the ___________,which starts with the acquisition of raw materials or the procurement of products and proceeds through manufacture,transport,and delivery-and the disposal or recycling of products.

Many ERP systems incorporate ___________ principles,which involve minimizing all forms of waste.

Although most retailers are good at the front-end handling orders through their multiple channels,they tend to struggle to adapt their back-end order fulfillment processes.

Each of the following describes ERP systems except _________.

According to global investment management firm Goldman Sachs,3D printing is one of the technologies that are going to creatively destroy how we do business.

________ is a collaborative and social platform from Microsoft that is used by an estimated 75 percent of Fortune 500 firms.

Why are ERP systems worth their cost? That is,how do companies justify ERP investments?

A formal business plan must be in place before the CRM project begins.The plan must quantify the expected costs,tangible financial benefits,and intangible strategic benefits,and risks.

CRM is a business strategy to segment and manage customers to optimize customer lifetime value (CLV).

A best practice prior to the design and implementation of an enterprise system is to redesign processes so they can be automated to some extent.

List two types of enterprise systems.Describe the functions performed or supported by these software systems.

Algorithms and SCM models based on past demand,supply,and business cycles are adequate to effectively manage the supply chain.