Exam 10: Strategic Technology and Enterprise Systems

________ is "Facebook for business."

Managers and other decision makers tend to think that if an enterprise system works for leading companies,it will work for them too,which is true.

All of the following are reasons why companies might need to migrate from legacy systems to enterprise systems except ________.

List and explain three of the major reasons why companies replace parts of their legacy systems or supplement them with enterprise systems.

According to management guru Peter Drucker,"Those companies who know their customers,understand their needs,and communicate intelligently with them will always have a competitive advantage over those that don't."

SharePoint enables coworkers to work simultaneously on a single document,save previous versions,and track updates.

________ are activities such as sales and advertising that are visible to customers.

_______ operations are activities such as sales and advertising that are visible to customers

Users will not tolerate poorly designed CRM systems.Frustrating users is a fast track to failure or suboptimal results.

With __________ systems,supply chain partners collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

________ starts with the acquisition of raw materials or products and proceeds through the disposal or ________of products.

According to the loyalty effect,a 5% reduction in customer attrition can improve profits by as much as __________ percent.

Enterprise systems require data transfers-often to mainframes.

Enterprise systems require retraining users whose productivity initially will increase significantly as they adjust to a new way of doing their jobs.

A key factor in lowering manufacturing costs is inventory management-such as minimizing inventory errors and maintaining the optimal inventory level

Legacy architectures were designed for flexibility,but not for the cloud.

Consumer product and retail industries lose about $40 billion annually,or 3.5 percent of their sales,due to __________.

Attracting and acquiring new customers is estimated to costs banks roughly __________ per new customer.

Enterprise systems refer to a category of information systems that run an enterprise's operations and integrate core ________.

CRM and data are necessary,but insufficient.Business performance improvement actually depends to a greater extent on people and processes.