Exam 20: Managing the Value Chain, Information Technology and E-Business

Efforts to systematically gather knowledge,make it widely available in the organisation and foster a culture of learning is called:

In which of the following ways do service organisations differ from manufacturing organisations?

Which of the following systems is classified as a management information system?

Identify and discuss the general recommendations for an organisation's use of the Internet as part of their marketing campaigns.

Types of operations information systems include transaction-processing systems,process control systems and information-reporting systems.

A process by which products are produced costs-effectively in high-volume but are customised to meet individual needs is known as mass-customisation.

Information technologies have desired uses for organisations.Which of the following is not a use of information technology?

____________________ uses electronic tags that can identify and track individual items such as books,bottles of laundry detergent,cars,or even people.

The product layout is most effective when:

A group decision support system is also known as a(n):

A small or medium-sized automated production line that can be adapted to produce more than one product line is referred to as:

Information technology that programs a computer to duplicate an expert's decision-making and problem-solving strategies is called a(n)______________________(two words).

Name and briefly describe the four most common types of facilities layouts.

When the demand for one item is related to the demand for other inventory items,this is known as _______________________(three words).

A(n)______________________(four words)is a networked information system that collects,processes and provides information about an organisation's entire enterprise - from identification of customer needs and receipt of orders,to distribution of products and receipt of payments.

A decision support system (DSS)is an interactive,computer-based information system that relies on decision models and specialised databases to support decision makers.

________________ is software that displays documents on more than one user's screen and allows all users to see changes or comments as they are made by one person.

Useful information tends to have three characteristics: timely,in a form that can be used and content that is ambiguous.

List the four major outcomes required to build a highly effective operation system.

A computer-based information system that supports a company's day-to-day operations is known as a(n)_________________________________________(three words).