Exam 2: The Evolution of Management Thinking

The writings of Fayol,Taylor and Weber provide the foundation for modern management.Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organisation.

The extension of the humanistic perspective that describes organisations as being characterised by synergy,entropy and interdependence is known as:

The basic scientific management approach is to develop standard methods for doing each job,through selection,training and support of workers and providing wage incentives.

Define and discuss the term 'sustainable development'.In your work,be sure to provide examples of organisations that have successfully integrated 'sustainable development' into their management practices.

Standardisation of work and wage incentives are characteristics of:

Which of the following is not a characteristic of a bureaucracy?

Define the terms 'systems thinking','system','subsystems','synergy'.

The term 'unity of direction' refers to the situation where each subordinate receives orders from one,and only one,supervisor.

The concept of focus on managing the total organisation to deliver customer satisfaction is known as:

E-business refers to the work an organisation does by using electronic linkages (including the Internet)with customers,partners,suppliers,employees or other key constituents.

________________________________ (three words)are systems that enable a company to maintain close relationships with its customers,collect and manage customer information,and collaborate with customers to provide the most valuable products and services.

The human resources perspective maintained an interest in worker participation and considerate leadership but shifted the emphasis to consider the daily tasks that people perform.

Total quality management focuses on managing the total organisation to deliver quality to customers.

List three of the basic ideas of scientific management.

When similar activities in an organisation are grouped together under one manager this is known as ___________.

According to Fayol,the situation where every employee receives instruction from one,and only one superior,is known as ____________________ (three words).

The behavioural sciences approach is based on which of the following disciplines?

Discuss the advantages and disadvantages of Taylor's scientific management.

Culture is the set of key values,beliefs and understandings shared by members of an organisation.

________________ refers to the work an organisation does by using electronic linkages with customers,partners,suppliers,employees or any other key stakeholder groups.