Question 1

List the stages of the quality circle process.

Accepted Answer

1.A team creates a quality circle and collects information.
2.The team selects problems to be solved.
3.The team gathers starter and analyses problems.
4.The team recommends solutions to top management.
5.The decision is made by top management and is fed back to 'Step 2' above.

Question 2

The systematic process of making activities consistent with standards and goals is called control.

Accepted Answer

A) True 
 B)False  True

Question 3

Quality circles are based on the assumption(s)that:

Accepted Answer

A)  quality can be increased by increasing the size of the organisation 
B)  the people who do the job know it better than anyone else 
C)  quality can be increased by talking more about it 
D)  the more employees talk, the more satisfied they will be 
E)  All of these choices. 
A)  quality can be increased by increasing the size of the organisation 
B)  the people who do the job know it better than anyone else 
C)  quality can be increased by talking more about it 
D)  the more employees talk, the more satisfied they will be 
E)  All of these choices. B

Question 4

Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.

Accepted Answer

A) True 
 B)False

Question 5

The process of measuring your organisational process against the best in the industry is known as:

Accepted Answer

A)  outsourcing 
B)  continuous improvement 
C)  environmental analysis 
D)  benchmarking 
E)  competitive measurement. 
A)  outsourcing 
B)  continuous improvement 
C)  environmental analysis 
D)  benchmarking 
E)  competitive measurement.

Question 6

_____________________ (three words)is a process in which a lower-level managers budget their departments' resource needs,whereas _____________________ (three words)is a process in which middle and lower-level managers set budget targets in accordance with overall organisational revenues.

Accepted Answer

Bottom-up

Question 7

Define what is meant by the term 'total quality management' and identify the various total quality management techniques available to a manager.

Accepted Answer

Total quality management (TQM)is an orga

Question 8

A pre-employment health check regime is an example of:

Accepted Answer

A)  a concurrent control 
B)  a feedback control 
C)  a feedforward control 
D)  preliminary control 
E)  preventive control. 
A)  a concurrent control 
B)  a feedback control 
C)  a feedforward control 
D)  preliminary control 
E)  preventive control.

Question 9

An example of a feedforward control would be to survey customers regarding product quality.

Accepted Answer

A) True 
 B)False

Question 10

Sharing financial information and results with all employees in the organisation is called ___________________ (two words)management.

Accepted Answer

The answer of Sharing financial information and results with all...

Question 11

Wallaby TV Corporation sends a post-purchase questionnaire to all consumers who buy their products.They are interested in gathering data on product quality,customer service orientation and customer satisfaction.This is an example of:

Accepted Answer

A)  a concurrent control 
B)  a feedback control 
C)  a feedforward control 
D)  preliminary control 
E)  preventive control. 
A)  a concurrent control 
B)  a feedback control 
C)  a feedforward control 
D)  preliminary control 
E)  preventive control.

Question 12

An example of a concurrent control would be to analyse sales per employee per day.

Accepted Answer

A) True 
 B)False

Question 13

Associate Professor Knowsmore bought a new laptop for his upcoming conference in Japan.His Head of Department and the department's financial manager alerted Knowsmore that this purchase fell well outside the reasonable range for his expenditure that quarter.What measure of actual performance is being used in this instance?

Accepted Answer

A)  Exception reporting 
B)  Sales revenue 
C)  Corrective action 
D)  Financial accounting 
E)  None of these choices. 
A)  Exception reporting 
B)  Sales revenue 
C)  Corrective action 
D)  Financial accounting 
E)  None of these choices.

Question 14

A liquidity ratio shows the company's ability to meet its current debt obligations and is a measurement of the organisation's margin of safety.

Accepted Answer

A) True 
 B)False

Question 15

According to the feedback control model,feedback can be used to either establish strategic goals,or measure actual performance.

Accepted Answer

A) True 
 B)False

Question 16

Total quality management is most consistent with which type of control system?

Accepted Answer

A)  Hierarchical control 
B)  Systematic control 
C)  Decentralised control 
D)  Feedforward control 
E)  Centralised control 
A)  Hierarchical control 
B)  Systematic control 
C)  Decentralised control 
D)  Feedforward control 
E)  Centralised control

Question 17

A financial statement that shows the organisation's financial position with respect to assets and liabilities at a specific point in time is called a:

Accepted Answer

A)  capital expenditure budget 
B)  balance sheet 
C)  cash budget 
D)  revenue budget 
E)  profit budget. 
A)  capital expenditure budget 
B)  balance sheet 
C)  cash budget 
D)  revenue budget 
E)  profit budget.

Question 18

The inspection of raw materials and the analysis of customer surveys are not examples of:

Accepted Answer

A)  preliminary control 
B)  a feedback control 
C)  a feedforward control 
D)  a concurrent control 
E)  preventive control. 
A)  preliminary control 
B)  a feedback control 
C)  a feedforward control 
D)  a concurrent control 
E)  preventive control.

Question 19

_______________ is a quality control approach that emphasises the relentless pursuit of high quality and lower costs.

Accepted Answer

The answer of _______________ is a quality control approach that...

Question 20

A zero-based budgeting system is a process that requires a complete justification for every item in the budget.

Accepted Answer

A) True 
 B)False

List the stages of the quality circle process.

The systematic process of making activities consistent with standards and goals is called control.

Quality circles are based on the assumption(s)that:

Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.

The process of measuring your organisational process against the best in the industry is known as:

_ (three words)is a process in which a lower-level managers budget their departments' resource needs,whereas _ (three words)is a process in which middle and lower-level managers set budget targets in accordance with overall organisational revenues.

Define what is meant by the term 'total quality management' and identify the various total quality management techniques available to a manager.

A pre-employment health check regime is an example of:

An example of a feedforward control would be to survey customers regarding product quality.

Sharing financial information and results with all employees in the organisation is called ___________________ (two words)management.

Wallaby TV Corporation sends a post-purchase questionnaire to all consumers who buy their products.They are interested in gathering data on product quality,customer service orientation and customer satisfaction.This is an example of:

An example of a concurrent control would be to analyse sales per employee per day.

A liquidity ratio shows the company's ability to meet its current debt obligations and is a measurement of the organisation's margin of safety.

According to the feedback control model,feedback can be used to either establish strategic goals,or measure actual performance.

Total quality management is most consistent with which type of control system?

A financial statement that shows the organisation's financial position with respect to assets and liabilities at a specific point in time is called a:

The inspection of raw materials and the analysis of customer surveys are not examples of:

_______________ is a quality control approach that emphasises the relentless pursuit of high quality and lower costs.

A zero-based budgeting system is a process that requires a complete justification for every item in the budget.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

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Exam 19: Managerial and Quality Control

List the stages of the quality circle process.

The systematic process of making activities consistent with standards and goals is called control.

Quality circles are based on the assumption(s)that:

Continuous improvement is the implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.

The process of measuring your organisational process against the best in the industry is known as:

_____________________ (three words)is a process in which a lower-level managers budget their departments' resource needs,whereas _____________________ (three words)is a process in which middle and lower-level managers set budget targets in accordance with overall organisational revenues.

Define what is meant by the term 'total quality management' and identify the various total quality management techniques available to a manager.

A pre-employment health check regime is an example of:

An example of a feedforward control would be to survey customers regarding product quality.

Sharing financial information and results with all employees in the organisation is called ___________________ (two words)management.

Wallaby TV Corporation sends a post-purchase questionnaire to all consumers who buy their products.They are interested in gathering data on product quality,customer service orientation and customer satisfaction.This is an example of:

An example of a concurrent control would be to analyse sales per employee per day.

A liquidity ratio shows the company's ability to meet its current debt obligations and is a measurement of the organisation's margin of safety.

According to the feedback control model,feedback can be used to either establish strategic goals,or measure actual performance.

Total quality management is most consistent with which type of control system?

A financial statement that shows the organisation's financial position with respect to assets and liabilities at a specific point in time is called a:

The inspection of raw materials and the analysis of customer surveys are not examples of:

_______________ is a quality control approach that emphasises the relentless pursuit of high quality and lower costs.

A zero-based budgeting system is a process that requires a complete justification for every item in the budget.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

_ (three words)is a process in which a lower-level managers budget their departments' resource needs,whereas _ (three words)is a process in which middle and lower-level managers set budget targets in accordance with overall organisational revenues.