Exam 20: Managing the Value Chain, Information Technology and E-Business

An interactive computer-based information system that facilitates group communication and decision making is an expert system.

Groupware is software that displays documents on more than one user's screen and allows all users to see changes or comments as one person makes them.

____________________ organisations are those that produce physical goods.

Inventory consisting of the basic inputs to the organisation's production process is called __________ inventory.

A manufacturing organisation is one that produces both physical and non-physical outputs.

An extranet uses Internet technology but links authorised users inside the organisation with certain outsiders such as customers or vendors.

An organisation that produces non-physical outputs that require customer involvement and cannot be stored in inventory is referred to as a(n):

Data that have been converted into a meaningful and useful context for the receiver is called information.

_________________ is a process by which products are produced cost-effectively in high volume but are customised to meet individual needs.

A service organisation is one that produces both physical and non-physical outputs.

A computer network that uses Internet technology but links authorised users inside the company with certain outsiders such as customers or vendors is called a(n)____________________.

The best way to control operations is through:

List the seven recommendations for a business's effective use of the Internet.

A(n)___________________ (two words)in a manufacturing organisation is one in which all machines that perform a similar function or task are grouped together.

Which of these is the recognition of the importance of operations to the organisation's success and the involvement of operations managers in the organisation's strategic planning?

__________ is/are raw,unsummarised and unanalysed facts and figures,which in and of themselves may not be useful.

At Stage 4,the highest level of operations strategy,operations managers are strategically active,with operations strategy in concert with company strategy.

An organisation's ______________________(two words)consists of the hardware,software,telecommunications,database management and other technologies it uses to store data and make them available in the form of information for organisational decision making.

Operations management problems can be hidden with large inventories.

As supply chain management involves supplier relationships,it relies heavily on the activities known as logistics.