Question 1

The nurse manager decides to use a mediator to help resolve the staff's conflict.A basic strategy for truly addressing this conflict is to:

Accepted Answer

A)  Identify the conflicting facts. 
B)  Be determined to resolve the conflict. 
C)  Schedule a meeting time for resolution. 
D)  Have a clear understanding of the differences between the parties in conflict. 
A)  Identify the conflicting facts. 
B)  Be determined to resolve the conflict. 
C)  Schedule a meeting time for resolution. 
D)  Have a clear understanding of the differences between the parties in conflict.

Question 2

In Question 11,the outcome as depicted by Thomas' conflict stages can be considered to be:

Accepted Answer

A)  Compromising. 
B)  Confronting. 
C)  Constructive. 
D)  Destructive. 
A)  Compromising. 
B)  Confronting. 
C)  Constructive. 
D)  Destructive.

Question 3

A nurse educator is giving a workshop on conflict.During the sessions,he makes various statements regarding conflict.All of the statements are true except:

Accepted Answer

A)  Conflict can decrease creativity, thus acting as a deterrent for the development of new ideas. 
B)  Conflict can arise over the most trivial issues. 
C)  A variety of definitions of conflict are known. 
D)  All conflicts involve some level of disagreement. 
A)  Conflict can decrease creativity, thus acting as a deterrent for the development of new ideas. 
B)  Conflict can arise over the most trivial issues. 
C)  A variety of definitions of conflict are known. 
D)  All conflicts involve some level of disagreement.

Question 4

Kala,a unit manager,in discussing a role the CEO would like her to perform,makes the following statement,"I will sit on the hospital taskforce on improving morale if you send me to the hospital's leadership training classes next week,so I can further develop my skills and thus be more effective." Which of the following conflict management styles is Kala using?

Accepted Answer

A)  Collaborating 
B)  Avoiding 
C)  Negotiating 
D)  Accommodating 
A)  Collaborating 
B)  Avoiding 
C)  Negotiating 
D)  Accommodating

Question 5

In trying to achieve Magnet™ status,the chief nursing officer establishes a shared governance model to help nurses experience job satisfaction.However,some nurses who have enjoyed working with less autonomy resist this change,thus creating organizational conflict.Organizational conflict arises from which of the following?

Accepted Answer

A)  Flat organizational structure 
B)  Clarity in role responsibilities 
C)  Increased autonomy through self-governance 
D)  Less participation in decision making 
A)  Flat organizational structure 
B)  Clarity in role responsibilities 
C)  Increased autonomy through self-governance 
D)  Less participation in decision making

The nurse manager decides to use a mediator to help resolve the staff's conflict.A basic strategy for truly addressing this conflict is to:

In Question 11,the outcome as depicted by Thomas' conflict stages can be considered to be:

A nurse educator is giving a workshop on conflict.During the sessions,he makes various statements regarding conflict.All of the statements are true except:

Leading, Managing, and Following

Patient Safety

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power, Politics, and Influence

Caring,Communicating,and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Collective Action

Managing Quality and Risk

Translating Research Into Practice

Consumer Relationships

Managing Personalpersonnel Problems

Workplace Violence and Incivility

Delegation: An Art of Professional Practice

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

Filters

Exam 23: Conflict: the Cutting Edge of Change

The nurse manager decides to use a mediator to help resolve the staff's conflict.A basic strategy for truly addressing this conflict is to:

In Question 11,the outcome as depicted by Thomas' conflict stages can be considered to be:

A nurse educator is giving a workshop on conflict.During the sessions,he makes various statements regarding conflict.All of the statements are true except:

Leading, Managing, and Following

Patient Safety

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power, Politics, and Influence

Caring,Communicating,and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Collective Action

Managing Quality and Risk

Translating Research Into Practice

Consumer Relationships

Managing Personalpersonnel Problems

Workplace Violence and Incivility

Delegation: An Art of Professional Practice

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

Filters