Question 1

Arrange the strategies from Question 16 in the order in which they should occur in progressive discipline.

Accepted Answer

A)  A, B, C, D 
B)  B, A, C, D 
C)  C, B, A, D 
D)  C, A, B, D 
A)  A, B, C, D 
B)  B, A, C, D 
C)  C, B, A, D 
D)  C, A, B, D

Question 2

The chief nursing officer understands that clinical incompetence is best prevented by a:

Accepted Answer

A)  Flexible protocol for evaluating competency skills. 
B)  Standardized clinical skills checklist. 
C)  Newly established peer review process. 
D)  Formalized competency program with established standards for practice. 
A)  Flexible protocol for evaluating competency skills. 
B)  Standardized clinical skills checklist. 
C)  Newly established peer review process. 
D)  Formalized competency program with established standards for practice.

Question 3

Clinical incompetence is one of the more serious problems facing a nurse manager.Joyce,the nurse manager,is not aware of the problems of Sarah,a novice nurse.After she investigates,it is obvious that Sarah's peers are covering for her.Which of the following might Joyce include in her meeting with the nurses?

Accepted Answer

A)  "It is a nurse's professional responsibility to maintain quality control." 
B)  "All instances of clinical incompetence are to be reported." 
C)  "It is not considered being disloyal when one nurse reports another for poor care." 
D)  "Patient care is the number one concern. Meeting standards is mandatory and necessary." 
A)  "It is a nurse's professional responsibility to maintain quality control." 
B)  "All instances of clinical incompetence are to be reported." 
C)  "It is not considered being disloyal when one nurse reports another for poor care." 
D)  "Patient care is the number one concern. Meeting standards is mandatory and necessary."

Question 4

During unit staff meetings,you observe that Marg rolls her eyes and snorts whenever Julia makes a comment.Your first response as a unit manager is to:

Accepted Answer

A)  Discuss what you have observed with Marg. 
B)  File immediate documentation in Marg's personnel file. 
C)  Ask Julie to monitor Marg's behavior during meetings. 
D)  Ignore the behavior, as Marg is one of your strongest nurses. 
A)  Discuss what you have observed with Marg. 
B)  File immediate documentation in Marg's personnel file. 
C)  Ask Julie to monitor Marg's behavior during meetings. 
D)  Ignore the behavior, as Marg is one of your strongest nurses.

Question 5

In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:

Accepted Answer

A)  Include a plan to correct them and to prevent future occurrences. 
B)  State a detailed history of past problems that are related to the current one. 
C)  Be written at the convenience of the manager. 
D)  Accumulate until the evaluation period begins. 
A)  Include a plan to correct them and to prevent future occurrences. 
B)  State a detailed history of past problems that are related to the current one. 
C)  Be written at the convenience of the manager. 
D)  Accumulate until the evaluation period begins.

Arrange the strategies from Question 16 in the order in which they should occur in progressive discipline.

The chief nursing officer understands that clinical incompetence is best prevented by a:

During unit staff meetings,you observe that Marg rolls her eyes and snorts whenever Julia makes a comment.Your first response as a unit manager is to:

In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:

Leading, Managing, and Following

Patient Safety

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power, Politics, and Influence

Caring,Communicating,and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Collective Action

Managing Quality and Risk

Translating Research Into Practice

Consumer Relationships

Conflict: the Cutting Edge of Change

Workplace Violence and Incivility

Delegation: An Art of Professional Practice

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

Filters

Exam 24: Managing Personalpersonnel Problems

Arrange the strategies from Question 16 in the order in which they should occur in progressive discipline.

The chief nursing officer understands that clinical incompetence is best prevented by a:

During unit staff meetings,you observe that Marg rolls her eyes and snorts whenever Julia makes a comment.Your first response as a unit manager is to:

In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:

Leading, Managing, and Following

Patient Safety

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power, Politics, and Influence

Caring,Communicating,and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Collective Action

Managing Quality and Risk

Translating Research Into Practice

Consumer Relationships

Conflict: the Cutting Edge of Change

Workplace Violence and Incivility

Delegation: An Art of Professional Practice

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

Filters