Question 1

People change is a major shift in the norms, values, and mind-set of the entire organization.

Accepted Answer

A) True 
 B)False  False

Question 2

__________ is lack of information about future events.

Accepted Answer

Uncertainty

Question 3

Define team building as it is understood in organizational development.

Accepted Answer

Team building is an OD intervention that enhances cohesiveness by helping groups of people learn to work together as a team.

Question 4

Which of the following is a characteristic of the large-group intervention model?

Accepted Answer

A) Results in incremental change 
B) Learning for the small group 
C) Addresses the entire system 
D) Gradual time frame 
E) Limited distribution 
A) Results in incremental change 
B) Learning for the small group 
C) Addresses the entire system 
D) Gradual time frame 
E) Limited distribution

Question 5

A disparity between existing and desired performance levels is known as a __________.

Accepted Answer

The answer of A disparity between existing and desired performance...

Question 6

When is creating a sense of urgency particularly important to facilitating change, and how can this be done?

Accepted Answer

Many people are not willing to change un

Question 7

__________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Accepted Answer

The answer of __________ is the generation of novel ideas...

Question 8

The unfreezing stage makes people throughout the organization aware of problems and the need for change.

Accepted Answer

A) True 
 B)False

Question 9

__________ systems schedule materials to arrive at a company just as they are needed on the production line.

Accepted Answer

A) Mass customization 
B) LIFO 
C) First-in, first-out 
D) Just-in-time inventory 
E) Last-in, last-out 
A) Mass customization 
B) LIFO 
C) First-in, first-out 
D) Just-in-time inventory 
E) Last-in, last-out

Question 10

Restraining forces can be thought of as problems or opportunities that provide motivation for change within the organization.

Accepted Answer

A) True 
 B)False

Question 11

Describe the three critical innovation strategies for changing products and technologies.

Accepted Answer

The first strategy, exploration, involve

Question 12

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as __________.

Accepted Answer

organizati

Question 13

The biggest obstacle to organizational change is probably _____.

Accepted Answer

A) cynicism about management intentions 
B) lack of understanding 
C) fear of personal loss 
D) laziness 
E) different assessments and goals 
A) cynicism about management intentions 
B) lack of understanding 
C) fear of personal loss 
D) laziness 
E) different assessments and goals

Question 14

__________ taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet.

Accepted Answer

The answer of __________ taps into ideas from around the...

Question 15

Describe the unfreezing stage of organizational development.

Accepted Answer

The first stage of organizational develo

Question 16

Which approach taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet?

Accepted Answer

A) Brainstorming 
B) The fast-cycle team 
C) Crowdsourcing 
D) Skunkworks 
E) The new-venture team 
A) Brainstorming 
B) The fast-cycle team 
C) Crowdsourcing 
D) Skunkworks 
E) The new-venture team

Question 17

Define culture change as the expression is used in management.

Accepted Answer

Culture change is a

Question 18

Driving forces are _____, while restraining forces are _____.

Accepted Answer

A) barriers; problems 
B) opportunities; barriers 
C) problems; opportunities 
D) barriers; opportunities 
E) blockages; barriers 
A) barriers; problems 
B) opportunities; barriers 
C) problems; opportunities 
D) barriers; opportunities 
E) blockages; barriers

Question 19

Acceptance of mistakes, freedom to discuss ideas, and assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Accepted Answer

A) True 
 B)False

Question 20

Ashley has average technical skills, but her real strengths are visualizing the benefits of other's ideas and finding financial and political support for these ideas, which she often does.Ashley is an excellent example of a(n) _____.

Accepted Answer

A) critic 
B) sponsor 
C) idea champion 
D) inventor 
E) bureaucrat 
A) critic 
B) sponsor 
C) idea champion 
D) inventor 
E) bureaucrat

People change is a major shift in the norms, values, and mind-set of the entire organization.

__________ is lack of information about future events.

Define team building as it is understood in organizational development.

Which of the following is a characteristic of the large-group intervention model?

A disparity between existing and desired performance levels is known as a __________.

When is creating a sense of urgency particularly important to facilitating change, and how can this be done?

__________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

The unfreezing stage makes people throughout the organization aware of problems and the need for change.

__________ systems schedule materials to arrive at a company just as they are needed on the production line.

Restraining forces can be thought of as problems or opportunities that provide motivation for change within the organization.

Describe the three critical innovation strategies for changing products and technologies.

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as __________.

The biggest obstacle to organizational change is probably _____.

__________ taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet.

Describe the unfreezing stage of organizational development.

Which approach taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet?

Define culture change as the expression is used in management.

Driving forces are _, while restraining forces are _.

Acceptance of mistakes, freedom to discuss ideas, and assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Ashley has average technical skills, but her real strengths are visualizing the benefits of other's ideas and finding financial and political support for these ideas, which she often does.Ashley is an excellent example of a(n) _____.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 8: Managing Change and Innovation

People change is a major shift in the norms, values, and mind-set of the entire organization.

__________ is lack of information about future events.

Define team building as it is understood in organizational development.

Which of the following is a characteristic of the large-group intervention model?

A disparity between existing and desired performance levels is known as a __________.

When is creating a sense of urgency particularly important to facilitating change, and how can this be done?

__________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

The unfreezing stage makes people throughout the organization aware of problems and the need for change.

__________ systems schedule materials to arrive at a company just as they are needed on the production line.

Restraining forces can be thought of as problems or opportunities that provide motivation for change within the organization.

Describe the three critical innovation strategies for changing products and technologies.

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as __________.

The biggest obstacle to organizational change is probably _____.

__________ taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet.

Describe the unfreezing stage of organizational development.

Which approach taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet?

Define culture change as the expression is used in management.

Driving forces are _____, while restraining forces are _____.

Acceptance of mistakes, freedom to discuss ideas, and assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Ashley has average technical skills, but her real strengths are visualizing the benefits of other's ideas and finding financial and political support for these ideas, which she often does.Ashley is an excellent example of a(n) _____.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Driving forces are _, while restraining forces are _.