Exam 8: Managing Change and Innovation

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Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition.Which of the following approaches to change is Trudy's using?

(Multiple Choice)
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__________ forces are the various barriers to change, such as a lack of resources, resistance from middle managers, or inadequate employee skills.

(Short Answer)
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The horizontal linkage model is increasingly important in high-pressure business environments that require rapidly developing and commercializing products and services.

(True/False)
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A __________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

(Short Answer)
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Organizational change refers to the adoption of a new idea or behavior by an organization.

(True/False)
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The disparity between actual and desired performance levels is the need for change.

(True/False)
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The traditional approach to organizational development _____, while the large-group intervention approach _____.

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What is disruptive innovation?

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The large-group intervention approach to culture change leads to incremental changes.

(True/False)
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Artful Innovations Inc.operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions.Artful Innovations can best be described as a(n) ______ organization.

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People change starts with training everyone in the organization.

(True/False)
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Describe the five characteristics of creative people and organizations.

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Cyrus's Resort has proposed some major structural changes within its organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.Which of the following barriers to change are they exhibiting?

(Multiple Choice)
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__________ change is related to the organization's production process-how the organization does its work.

(Short Answer)
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Describe the tactics for overcoming resistance to change.

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The _____ strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms.

(Multiple Choice)
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An idea incubator is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

(True/False)
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For the compact disc industry, the advent of MP3 technology can best be described as which type of innovation?

(Multiple Choice)
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What is reverse innovation?

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The __________ approach is particularly appropriate when users need to feel involved and have the power to effectively resist the proposed change.

(Multiple Choice)
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