Exam 8: Managing Change and Innovation

A(n) __________ is an organizational program that provides a safe harbor where employees can generate and develop ideas without interference from company bureaucracy or politics.

The traditional organizational development model focuses on a specific problem or group.

Team building is to _____ as large-group interventions are to _____.

New-venture teams facilitate entrepreneurship within organizations.

When it comes to dealing with employee resistance, managers should ______.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and the systematic implementation of innovations.

Three types of issues that are often addressed through organizational development are mergers/acquisitions, organizational decline/revitalization, and conflict management.

List the four reasons why employees tend to resist change.

A change agent is an organizational development specialist who performs a systematic diagnosis of the organization and identifies work-related problems.

Two possible tactics for overcoming resistance to change are coercion and negotiation.

What are new venture teams, and how are they used?

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be ______.

Summit Care Center has a long history of jumping on every trendy management and organizational bandwagon that comes along.Oddly, while executives often seem to benefit from these trends, frontline workers often find themselves "rightsized" out of their jobs or, if their positions are not eliminated, with a much heavier workload.Summit management has just informed employees that they are implementing another management change and they are met with considerable resistance.What is the most likely reason Summit employees are resistant to this particular change?

The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from those parts of the system, and allow the sample to create a collective future.

Survey feedback is intended to enhance the cohesiveness and success of organizational groups and teams.

The OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called __________.

According to Fast Company, in 2016, __________ was ranked as the World's Most Innovative Company.

Describe the use of the Six Thinking Hats technique.

Creative organizations _______.