Exam 8: Managing Change and Innovation

A(n) __________ approach means incorporating structures and processes that are appropriate for both the creative impulse and the systematic implementation of innovations.

List the five specific tactics that can be used to overcome employee resistance to change.

The term __________  means that managers put in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation.

The OD intervention that enhances cohesiveness by helping groups of people learn to work together as a team is called __________.

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers.Members of this elite group focus intently on developing new and innovative automobile technologies."The Brain" can best be described as a ______.

Communication is to _____ as coercion is to _____.

When used following mergers or acquisitions, organizational development often addresses _____, a major cause of strife and even failure.

__________ refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

What is open innovation?

Some companies use __________ innovation by creating innovative, low-cost products for emerging markets and then quickly and inexpensively repackaging them for sale in developed countries.

In organizations, beneficial change, like the adoption of innovative processes and technologies, can and does occur by itself.

__________ symbolizes to all employees that the change is important for the organization.

List at least three characteristics of companies that successfully innovate.

What is an idea incubator?

__________ involves extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individual.

When trying to overcome resistance to change, which of the following approaches is best suited when change is technical?

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group charged with discussing problems and opportunities and gathering perspectives on changes that need to take place within the company.High-Low Productions is utilizing which of the following?

Explain the horizontal linkage model.

Sandbox Sam's, Inc.was sharply criticized by state inspectors for not requiring that employees wear personal protective equipment for both their eyes and ears while working in production, Harry, a manager in production, has tried explaining the importance of eye and ear production, only to be met with comments like "would you repeat that, I couldn't hear you." Harry tried walking the floor and handing out the equipment, but employees frequently discarded it when they went on break.Recently, with the support of the human resources manager, Harry has begun imposing one-day suspensions without pay for failure to wear the protection.Which of the following approaches to change implementation is Harry using?