Exam 10: Understanding Individual Behavior

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Two important approaches to enhancing self-awareness are soliciting feedback from others and engaging in self-assessment.

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Explain the importance of seeking feedback and engaging in self-assessment to the development of self-awareness.

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Just as we use a mirror in morning to shave or fix our hair, we can use other people as a mirror to see ourselves more clearly.Many people have blind spots-attributes about themselves that they are not aware of or don't recognize as problems-that limit their effectiveness and hinder their career success.When we go through life without feedback, we're like the balding man who sweeps thin strands of hair across his scalp and thinks no one notices.Seeking feedback to enhance self-awareness can improve performance and job satisfaction for both managers and employees.We all have illusions about ourselves, so we need help from others to get a clear picture of who we are.Another highly valuable way to increase self-awareness is self-assessment, which uses self-inquiry and reflection to gain insights into oneself from the results of scores on self-assessment instruments such as those discussed throughout this text.By completing these assessments as honestly as possible, you can analyze your scores and increase your understanding of various aspects of yourself.Self-assessment also means regularly reflecting on our thoughts and feelings.Introspection-reflecting on our experiences, examining the effects of our actions and behavior, looking at the consequences for ourselves and others, and asking, "What can I learn?" is a valuable use of time that too many managers overlook.Some people keep a journal, meditate, or just sit quietly and think through their day.A manager who understands himself or herself is better able to understand and interact effectively with others.

___________ refers to a tendency to direct one's behavior toward the acquisition of power and the manipulation of other people for personal gain.

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Machiavellianism

___________ refers to people who go to work but are too stressed and distracted to be productive.

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Maliah bases her judgments on impersonal analysis.To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation.In gathering information, Maliah prefers routine and order.Based on this information, Maliah ranks highly in which of the following Myers-Briggs categories?

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 Research indicates that most employees are committed to their organizations and less than 25 percent can be categorized as disengaged.

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Discuss social awareness as the term is used with respect to emotional intelligence.

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___________ are stressors associated with relationships in the organization.

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Define personality as the term is used in understanding individual differences.

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According to Jung, __________-type people would rather work with known facts and hard data and prefer routine and order in gathering information.

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Loyalty to and heavy involvement in one's organization is called ___________.

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All of the following are tactics for promoting stronger organizational commitment, EXCEPT _____.

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Research suggests that people with an external locus of control are ______.

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Self-management is a component of emotional intelligence.

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What is the Myers-Briggs Type Indicator (MBTI)™

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Nearly all U.S.companies use personality tests in hiring and promotion decisions.

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Define self-serving bias.

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Shonda is kind and sympathetic, seeks to be supportive of and encouraging to others, and almost never insults others.Shonda is most likely to score high on the Big Five dimension of _____.

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Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called __________.

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___________ means being conscious of the internal aspects of one's nature, such as personality traits, beliefs, emotions, attitudes, and perceptions, and appreciating how your patterns affect other people.

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