Exam 8: Performance Management and Appraisal

Alexander supervises three workers who repair watches in the jewelry department.He bases his performance appraisal of the workers on the number of watches each employee repairs each week.It appears that Alexander is basing his appraisal on ______.

______ is the process of identifying,measuring,managing,and developing the performance of the human resources in an organization.

Brisa recently had a baby.When she returned from maternity leave,her manager assumed that she would want to work fewer hours and would be distracted by things at home.Although Brisa's performance remained as high as it had been before the baby,her boss gave her lower marks on her performance appraisal.It is likely her manager made an error due to ______.

The debriefing process in a performance appraisal occurs when the manager communicates to an employee the analysis of the employee's performance.

Han believes that all his employees do a good job.When he gives performance appraisals,he rates everyone as "average" because he thinks that doing a good job is an average rating.In reality,several of Han's employees are excellent and several are below average.It appears Han is making a ______ error in his performance appraisals.

Describe evaluative performance reviews and developmental performance reviews.

Lian found several job duties that were listed on her subordinate's job description which are no longer part of the job.Also,the company recently updated its strategic plan.Based on the new plan,Lian will add some related job duties to her subordinate's job and communicate with her subordinate about the changes.Lian is engaged in ______.

In ______ error,the rater evaluates everyone or nearly everyone as below average.

Behaviorally anchored rating scale form is a performance appraisal method in which a manager keeps a written record of the positive and negative performance of employees throughout the performance period.

At Acme Global,customer service is a top priority.However,Michael's latest performance appraisal focused exclusively on his poor critical thinking skills and his lack of knowledge of the company's technology.What aspect of good performance appraisals does Michael's appraisal appear to be missing?

______ error occurs when the rater evaluates everyone as above average.

Describe the three options-traits,behaviors,and results-for what to evaluate in a performance appraisal.

Describe methods to improve employee engagement through performance management.

To effectively assess performance,an organization needs to have ______ standards for and methods of measuring performance.

When appraising a paramedic,Derrick based his appraisal on the individual's performance on emergency diagnostic and treatment procedures.It appears that Derrick is basing his appraisal on ______.

In performance appraisal,______ means that the use of the measure is satisfactory or appropriate to the people who must use it.

Bree went into her performance appraisal interview expecting to hear what a great performer she was and that she was getting a promotion.Instead,her manager pointed out some important areas in which Bree needed to improve if she wanted to continue to advance in the organization.As a result,Bree plans to focus on those areas of improvement in hopes of getting the promotion next year.This is an example of the ______ reason for conducting performance appraisals.

______ is a performance appraisal that provides a description of each assessment along a continuum.

As part of her job as a stock clerk,Breanna is required to take inventory to identify items to be restocked.At the beginning of each quarter,Breanna and her manager set a goal for reducing the amount of time it takes to take inventory.This quarter,her goal is to reduce the time by 10%.At the end of the period,Breanna will review her numbers with her manager.If she has reduced the time she spends on inventory by 10%,she will receive a raise.Breanna's performance appraisal is done using the ______ method.

______ is a process in which managers and employees jointly set objectives for the employees,periodically evaluate performance,and reward employees according to the results.