Exam 8: Performance Management and Appraisal

Marc's manager saw him come back late from lunch one day.Marc was late because he had been working out a problem with a client.However,Marc's manager assumed Marc just took a long lunch and is a slacker.It is likely his manager made a(n)______ error.

______ is the process of observing ongoing employee actions using computers or other nonhuman methods.

Behaviors identify the physical or psychological characteristics of a person.

The first step in the performance appraisal process is ______.

In performance management,______ is the willingness to achieve organizational objectives.

Evaluation is mentally classifying a person into an affinity group and then identifying the person as having the same assumed characteristics as the group.

Craig is starting a new business and looking for an easy-to-use performance appraisal method that he can apply to every job in the organization from the top manager to the cleaning staff.Craig should probably adopt the ______ method of performance appraisal.

During his performance appraisal,Julian mentioned that he was having difficulty keeping client records up-to-date because the computer system was antiquated.As a result,the department decided to replace both the software and hardware in Julian's department.As a result,Julian's department's performance increased.This is an example of the ______ reason for conducting performance appraisals.

What type of performance appraisal error is involved in the statement "You came early to class and therefore you must be a good overall student"?

Brittney recently read that once-a-year performance appraisals are ineffective.In response,she is asking all her managers to begin providing monthly performance appraisals to all their employees.Each manager has 30 employees and balk at the idea of providing that many performance appraisals each month.What aspect of good performance appraisals does Brittney's plan appear to be missing?

Alyssa's manager has asked her to complete a review of her past 6 months on the job.Next week,Alyssa will sit down with her manager to go over the review and receive her manager's feedback on her work for the past 6 months.Alyssa and her manager are engaged in ______.

In performance appraisal,______ can be used for many different types of jobs,making this appraisal method a one-size-fits-all form that requires minimal time,effort,cost,and training.

One of the basic methods of adjusting ______ evaluations is by comparing the individuals being evaluated and identifying the ratios of negative and positive comments.

______ error occurs when the evaluator makes assumptions about the reasons or motivations for an observed behavior.

Describe the difference between performance management and performance appraisals.

When Myra was completing a performance appraisal on one of her employees,she rated the employee high on reliability and conscientiousness.The next item on the form was accuracy.Even though the employee was only average on accuracy,Myra gave her a high rating.It is likely Myra made an error due to ______.

In performance appraisal,the ______ may allow managers to write whatever they want or they may be required to answer questions with a written narrative about the employee's performance.

______ errors occur when similar marks are be given to items that are near each other on the performance appraisal form.

______ is mentally classifying a person into an affinity group and then identifying the person as having the same assumed characteristics as the group.

Brenda dislikes having to fill out performance appraisals on her employees.She vows to sit down and finish them all in one afternoon.She decides to start with her lowest performing employee to get the worst out of the way.Next,she appraises an average performer,but gives excellent ratings.After appraising that first employee,the average performer looks excellent to her.It is likely Brenda made a(n)______ error.