Question 1

An SAP system can help a firm achieve a competitive strategy.

Accepted Answer

A) True 
 B)False

Question 2

Sales orders must be manually created by accountants in SAP systems.

Accepted Answer

A) True 
 B)False

Question 3

Explain the competitive strategy that CBI implemented with SAP.What were the efficiency and effectiveness objectives committed to by the company?

Accepted Answer

To implement SAP successfully,top manage

Question 4

Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?

Accepted Answer

A)  Every department's database will be separated and protected from other departments. 
B)  Process synergy can be avoided. 
C)  The process of checking credit for new customers will be faster. 
D)  The warehouse manager can approve sales to priority customers. 
A)  Every department's database will be separated and protected from other departments. 
B)  Process synergy can be avoided. 
C)  The process of checking credit for new customers will be faster. 
D)  The warehouse manager can approve sales to priority customers.

Question 5

How does CBI use its Service Process to improve process synergy with retailers?

Accepted Answer

To improve process synergy with retailer

Question 6

eBay is an example of a merchant e-commerce company.

Accepted Answer

A) True 
 B)False

Question 7

SAP allows sharing of inventory and price data with the sales department.

Accepted Answer

A) True 
 B)False

Question 8

According to the U.S.Census Bureau,nonmerchant companies are companies that ________.

Accepted Answer

A)  buy goods and then resell them 
B)  own the goods they sell 
C)  manufacture the goods they sell 
D)  arrange for the sale of goods without owning them 
A)  buy goods and then resell them 
B)  own the goods they sell 
C)  manufacture the goods they sell 
D)  arrange for the sale of goods without owning them

Question 9

According to the U.S.Census Bureau,merchant companies are companies that ________.

Accepted Answer

A)  arrange for the sale of goods without owning them 
B)  outsource their sales process 
C)  buy goods and resell them 
D)  sell services provided by others 
A)  arrange for the sale of goods without owning them 
B)  outsource their sales process 
C)  buy goods and resell them 
D)  sell services provided by others

Question 10

B2B e-commerce refers to sales between companies.

Accepted Answer

A) True 
 B)False

Question 11

Process synergy occurs when processes are mutually supportive-when one process is done well,then the objectives of another process are supported.

Accepted Answer

A) True 
 B)False

Question 12

Social CRM is an information system that social networks use to facilitate communication within their network.

Accepted Answer

A) True 
 B)False

Question 13

What are the benefits of implementing SAP on a typical sales process?

Accepted Answer

There are several benefits of implementi

Question 14

In an organization that follows a typical sales process and does not use SAP,which of the following is likely to be a problem faced by the warehouse manager?

Accepted Answer

A)  The warehouse does not receive a specific database to enter details regarding inventory. 
B)  The warehouse manager cannot update the database without the approval of the accounting department. 
C)  The purchase department tracks all shipments, instead of the warehouse department. 
D)  The warehouse manager cannot communicate inventory forecasts to the sales department. 
A)  The warehouse does not receive a specific database to enter details regarding inventory. 
B)  The warehouse manager cannot update the database without the approval of the accounting department. 
C)  The purchase department tracks all shipments, instead of the warehouse department. 
D)  The warehouse manager cannot communicate inventory forecasts to the sales department.

Question 15

In an organization that implements SAP,once a sales order is created,the very next step is to ________.

Accepted Answer

A)  send a message to the accounting department 
B)  approve an invoice to be sent to the customer 
C)  deduct the number of items sold from the database 
D)  verify pre-sales actions 
A)  send a message to the accounting department 
B)  approve an invoice to be sent to the customer 
C)  deduct the number of items sold from the database 
D)  verify pre-sales actions

Question 16

What are the challenges of improving the CRM process?

Accepted Answer

First,focusing on a single process is ea

Question 17

Describe the benefit of sharing data such as receipts with customers using electronic media.

Accepted Answer

It is easier for a customer to return me

Question 18

Explain how delays in the process before SAP affected checking the credit of new customers.

Accepted Answer

Delays also occurred in checking the cre

Question 19

__________will change things so we can ensure records like digital products and college degrees are valid.

Accepted Answer

A)  Bitcoin 
B)  Blockchain 
C)  Social CRM 
D)  Dash button 
A)  Bitcoin 
B)  Blockchain 
C)  Social CRM 
D)  Dash button

Question 20

Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.

Accepted Answer

A) True 
 B)False

An SAP system can help a firm achieve a competitive strategy.

Sales orders must be manually created by accountants in SAP systems.

Explain the competitive strategy that CBI implemented with SAP.What were the efficiency and effectiveness objectives committed to by the company?

Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?

How does CBI use its Service Process to improve process synergy with retailers?

eBay is an example of a merchant e-commerce company.

SAP allows sharing of inventory and price data with the sales department.

According to the U.S.Census Bureau,nonmerchant companies are companies that ________.

According to the U.S.Census Bureau,merchant companies are companies that ________.

B2B e-commerce refers to sales between companies.

Process synergy occurs when processes are mutually supportive-when one process is done well,then the objectives of another process are supported.

Social CRM is an information system that social networks use to facilitate communication within their network.

What are the benefits of implementing SAP on a typical sales process?

In an organization that follows a typical sales process and does not use SAP,which of the following is likely to be a problem faced by the warehouse manager?

In an organization that implements SAP,once a sales order is created,the very next step is to ________.

What are the challenges of improving the CRM process?

Describe the benefit of sharing data such as receipts with customers using electronic media.

Explain how delays in the process before SAP affected checking the credit of new customers.

__________will change things so we can ensure records like digital products and college degrees are valid.

Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Using Is to Improve Processes

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters

Exam 9: Supporting the Sales Process With SAP

An SAP system can help a firm achieve a competitive strategy.

Sales orders must be manually created by accountants in SAP systems.

Explain the competitive strategy that CBI implemented with SAP.What were the efficiency and effectiveness objectives committed to by the company?

Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?

How does CBI use its Service Process to improve process synergy with retailers?

eBay is an example of a merchant e-commerce company.

SAP allows sharing of inventory and price data with the sales department.

According to the U.S.Census Bureau,nonmerchant companies are companies that ________.

According to the U.S.Census Bureau,merchant companies are companies that ________.

B2B e-commerce refers to sales between companies.

Process synergy occurs when processes are mutually supportive-when one process is done well,then the objectives of another process are supported.

Social CRM is an information system that social networks use to facilitate communication within their network.

What are the benefits of implementing SAP on a typical sales process?

In an organization that follows a typical sales process and does not use SAP,which of the following is likely to be a problem faced by the warehouse manager?

In an organization that implements SAP,once a sales order is created,the very next step is to ________.

What are the challenges of improving the CRM process?

Describe the benefit of sharing data such as receipts with customers using electronic media.

Explain how delays in the process before SAP affected checking the credit of new customers.

__________will change things so we can ensure records like digital products and college degrees are valid.

Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Using Is to Improve Processes

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters