Question 1

Which of the following is a reason for organizations to store data in separate databases?

Accepted Answer

A)  Each department in an organization may have different objectives. 
B)  Organizations prefer to decentralize the control of data they use. 
C)  Storing data in multiple databases completely eliminates information silos. 
D)  Duplicated data becomes inconsistent when changes are made to one set of data. 
A)  Each department in an organization may have different objectives. 
B)  Organizations prefer to decentralize the control of data they use. 
C)  Storing data in multiple databases completely eliminates information silos. 
D)  Duplicated data becomes inconsistent when changes are made to one set of data. A

Question 2

How can the management improve processes using process objectives?

Accepted Answer

Every business process has one or more possible objectives.It is the job of the managers responsible for the process to specify the most appropriate objectives and convey those objectives to people who play roles in the process.When objectives are specified and clearly communicated,process participants better understand how the process can be improved.Often,a process will have unstated objectives,and managers should make these explicit.Managers in large firms must find a way to ensure objectives are well communicated to those executing them.

Question 3

__________ are unexpected or unwelcome outputs from a process that require an action.

Accepted Answer

A)  Variations 
B)  Activities 
C)  Exceptions 
D)  Controls 
A)  Variations 
B)  Activities 
C)  Exceptions 
D)  Controls C

Question 4

At the sandwich outlet where Betty works,assembling the submarine sandwiches is her responsibility.Betty is responsible for the ________ processes in the outlet.

Accepted Answer

A)  human resources 
B)  operations 
C)  inbound logistics 
D)  service 
A)  human resources 
B)  operations 
C)  inbound logistics 
D)  service

Question 5

How can organizations fix information silos?

Accepted Answer

One fix to the information silo problem

Question 6

What are the business process principles that improve processes?

Accepted Answer

One common way to improve an activity is

Question 7

________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.

Accepted Answer

A)  Managerial processes 
B)  Operational processes 
C)  Transactional processes 
D)  Strategic processes 
A)  Managerial processes 
B)  Operational processes 
C)  Transactional processes 
D)  Strategic processes

Question 8

An example of a strategic inbound logistics process is ________.

Accepted Answer

A)  evaluating technology acquisition options 
B)  evaluating customer complaint patterns 
C)  evaluating outsourcing service options 
D)  evaluating potential suppliers 
A)  evaluating technology acquisition options 
B)  evaluating customer complaint patterns 
C)  evaluating outsourcing service options 
D)  evaluating potential suppliers

Question 9

________ refers to a condition that exists when data needed for a process is unavailable because it is stored in an isolated,separated information system.

Accepted Answer

A)  Encapsulation 
B)  Information silos 
C)  Data warehousing 
D)  Metadata publishing 
A)  Encapsulation 
B)  Information silos 
C)  Data warehousing 
D)  Metadata publishing

Question 10

Every business process has one or more possible objectives.

Accepted Answer

A) True 
 B)False

Question 11

A business process is a sequence of activities for accomplishing a function.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about the Six Sigma project?

Accepted Answer

A)  It seeks to improve process outputs by removing the causes of defects. 
B)  It maximizes the variability in a business process. 
C)  It follows a very unstructured sequence of steps for measuring quality. 
D)  Its goal is to ensure that at least 50 percent of products are free from defects. 
A)  It seeks to improve process outputs by removing the causes of defects. 
B)  It maximizes the variability in a business process. 
C)  It follows a very unstructured sequence of steps for measuring quality. 
D)  Its goal is to ensure that at least 50 percent of products are free from defects.

Question 13

________ processes include processes in accounting,administration,quality assurance,and legal and financial areas.

Accepted Answer

A)  Human resources 
B)  Technology development 
C)  Infrastructure 
D)  Service 
A)  Human resources 
B)  Technology development 
C)  Infrastructure 
D)  Service

Question 14

Diagrams of suggested improvements are called "as-is" diagrams.

Accepted Answer

A) True 
 B)False

Question 15

What type of measure is used by managers for process improvement? What are the challenges involved?

Accepted Answer

In process improvement,the measures sele

Question 16

Which of the following information systems facilitate operational processes?

Accepted Answer

A)  expert systems 
B)  executive support systems 
C)  management information systems 
D)  transaction processing systems 
A)  expert systems 
B)  executive support systems 
C)  management information systems 
D)  transaction processing systems

Question 17

________ processes schedule the equipment,people,and facilities necessary to build or assemble a product or provide a service.

Accepted Answer

A)  Human resources 
B)  Sales and marketing 
C)  Outbound logistics 
D)  Operations 
A)  Human resources 
B)  Sales and marketing 
C)  Outbound logistics 
D)  Operations

Question 18

Process teams use BPMN diagramming to depict process improvements.

Accepted Answer

A) True 
 B)False

Question 19

The sales process that records the sales order,ships the product,and bills the customer is a(n)________ process.

Accepted Answer

A)  outbound logistics 
B)  marketing 
C)  service 
D)  operations 
A)  outbound logistics 
B)  marketing 
C)  service 
D)  operations

Question 20

Which of the following is an example of a managerial sales and marketing process?

Accepted Answer

A)  awarding a refund 
B)  evaluating promotional discounts 
C)  opening a new restaurant 
D)  determining the payment policy 
A)  awarding a refund 
B)  evaluating promotional discounts 
C)  opening a new restaurant 
D)  determining the payment policy

Which of the following is a reason for organizations to store data in separate databases?

How can the management improve processes using process objectives?

__________ are unexpected or unwelcome outputs from a process that require an action.

At the sandwich outlet where Betty works,assembling the submarine sandwiches is her responsibility.Betty is responsible for the ________ processes in the outlet.

How can organizations fix information silos?

What are the business process principles that improve processes?

________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.

An example of a strategic inbound logistics process is ________.

________ refers to a condition that exists when data needed for a process is unavailable because it is stored in an isolated,separated information system.

Every business process has one or more possible objectives.

A business process is a sequence of activities for accomplishing a function.

Which of the following is true about the Six Sigma project?

________ processes include processes in accounting,administration,quality assurance,and legal and financial areas.

Diagrams of suggested improvements are called "as-is" diagrams.

What type of measure is used by managers for process improvement? What are the challenges involved?

Which of the following information systems facilitate operational processes?

________ processes schedule the equipment,people,and facilities necessary to build or assemble a product or provide a service.

Process teams use BPMN diagramming to depict process improvements.

The sales process that records the sales order,ships the product,and bills the customer is a(n)________ process.

Which of the following is an example of a managerial sales and marketing process?

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Supporting the Sales Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters

Exam 6: Using Is to Improve Processes

Which of the following is a reason for organizations to store data in separate databases?

How can the management improve processes using process objectives?

__________ are unexpected or unwelcome outputs from a process that require an action.

At the sandwich outlet where Betty works,assembling the submarine sandwiches is her responsibility.Betty is responsible for the ________ processes in the outlet.

How can organizations fix information silos?

What are the business process principles that improve processes?

________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.

An example of a strategic inbound logistics process is ________.

________ refers to a condition that exists when data needed for a process is unavailable because it is stored in an isolated,separated information system.

Every business process has one or more possible objectives.

A business process is a sequence of activities for accomplishing a function.

Which of the following is true about the Six Sigma project?

________ processes include processes in accounting,administration,quality assurance,and legal and financial areas.

Diagrams of suggested improvements are called "as-is" diagrams.

What type of measure is used by managers for process improvement? What are the challenges involved?

Which of the following information systems facilitate operational processes?

________ processes schedule the equipment,people,and facilities necessary to build or assemble a product or provide a service.

Process teams use BPMN diagramming to depict process improvements.

The sales process that records the sales order,ships the product,and bills the customer is a(n)________ process.

Which of the following is an example of a managerial sales and marketing process?

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Supporting the Sales Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters