Question 1

Social CRM is an information system that _________________.

Accepted Answer

A)  is used by companies to gather data about its employees and improve its human resource decisions 
B)  helps companies improve intra-departmental communication and social relationships 
C)  is used exclusively by corporate networks to communicate with employees at all levels 
D)  helps companies collect customer data from social media and share it among their customer-facing processes 
A)  is used by companies to gather data about its employees and improve its human resource decisions 
B)  helps companies improve intra-departmental communication and social relationships 
C)  is used exclusively by corporate networks to communicate with employees at all levels 
D)  helps companies collect customer data from social media and share it among their customer-facing processes

Question 2

In an organization that does not implement SAP,the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently.

Accepted Answer

A) True 
 B)False

Question 3

How are bills generated in a sales process that implements SAP?

Accepted Answer

After the warehouse has posted the goods

Question 4

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Accepted Answer

A)  Social engineering 
B)  Value networking 
C)  E-commerce 
D)  Social networking 
A)  Social engineering 
B)  Value networking 
C)  E-commerce 
D)  Social networking

Question 5

Sales and promotion are CRM processes.

Accepted Answer

A) True 
 B)False

Question 6

Accountants are usually authorized to approve sales orders in a sales process that does not use SAP.

Accepted Answer

A) True 
 B)False

Question 7

What is process synergy?

Accepted Answer

Process synergy occurs when processes ar

Question 8

Shipping products to customers is an activity of the sales process.

Accepted Answer

A) True 
 B)False

Question 9

In an SAP system,the warehouse manager is usually responsible for credit approval in a sale.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following facilitates process integration?

Accepted Answer

A)  maintaining independent databases for each process 
B)  developing mutually supportive processes 
C)  restricting access to sensitive data 
D)  decentralizing process activities 
A)  maintaining independent databases for each process 
B)  developing mutually supportive processes 
C)  restricting access to sensitive data 
D)  decentralizing process activities

Question 11

In an organization that has not implemented SAP,the ________ department is responsible for checking customers' history of payments and determining the risk of selling to a customer.

Accepted Answer

A)  accounting 
B)  marketing 
C)  manufacturing 
D)  purchasing 
A)  accounting 
B)  marketing 
C)  manufacturing 
D)  purchasing

Question 12

The "Create Standard Order: Overview" window in the SAP system is used to create new sales orders.

Accepted Answer

A) True 
 B)False

Question 13

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

Accepted Answer

A) True 
 B)False

Question 14

An accounting department can generate a bill using the SAP system only after the warehouse has posted goods to the buyer.

Accepted Answer

A) True 
 B)False

Question 15

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a sales activity that is typically performed by a warehouse manager?

Accepted Answer

A)  shipment 
B)  payment 
C)  marketing 
D)  manufacturing 
A)  shipment 
B)  payment 
C)  marketing 
D)  manufacturing

Question 17

Sharing of customer data improves market efficiency.

Accepted Answer

A) True 
 B)False

Question 18

Disintermediation is the elimination of middle layers of distributors and suppliers.

Accepted Answer

A) True 
 B)False

Question 19

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Accepted Answer

A) True 
 B)False

Question 20

Auctions provide goods and services at a stated price and arrange for the delivery of the goods.

Accepted Answer

A) True 
 B)False

Social CRM is an information system that _________________.

In an organization that does not implement SAP,the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently.

How are bills generated in a sales process that implements SAP?

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Sales and promotion are CRM processes.

Accountants are usually authorized to approve sales orders in a sales process that does not use SAP.

What is process synergy?

Shipping products to customers is an activity of the sales process.

In an SAP system,the warehouse manager is usually responsible for credit approval in a sale.

Which of the following facilitates process integration?

In an organization that has not implemented SAP,the ________ department is responsible for checking customers' history of payments and determining the risk of selling to a customer.

The "Create Standard Order: Overview" window in the SAP system is used to create new sales orders.

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

An accounting department can generate a bill using the SAP system only after the warehouse has posted goods to the buyer.

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

Which of the following is a sales activity that is typically performed by a warehouse manager?

Sharing of customer data improves market efficiency.

Disintermediation is the elimination of middle layers of distributors and suppliers.

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Auctions provide goods and services at a stated price and arrange for the delivery of the goods.

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Using Is to Improve Processes

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters

Exam 9: Supporting the Sales Process With SAP

Social CRM is an information system that _________________.

In an organization that does not implement SAP,the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently.

How are bills generated in a sales process that implements SAP?

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Sales and promotion are CRM processes.

Accountants are usually authorized to approve sales orders in a sales process that does not use SAP.

What is process synergy?

Shipping products to customers is an activity of the sales process.

In an SAP system,the warehouse manager is usually responsible for credit approval in a sale.

Which of the following facilitates process integration?

In an organization that has not implemented SAP,the ________ department is responsible for checking customers' history of payments and determining the risk of selling to a customer.

The "Create Standard Order: Overview" window in the SAP system is used to create new sales orders.

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

An accounting department can generate a bill using the SAP system only after the warehouse has posted goods to the buyer.

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

Which of the following is a sales activity that is typically performed by a warehouse manager?

Sharing of customer data improves market efficiency.

Disintermediation is the elimination of middle layers of distributors and suppliers.

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Auctions provide goods and services at a stated price and arrange for the delivery of the goods.

The Importance of MIS

Business Processes, Information Systems, and Information

Networks and the Cloud

Database Processing

Information Systems Security

Using Is to Improve Processes

Supporting Processes With ERP Systems

Supporting the Procurement Process With SAP

Collaboration and IS

Social Media and IS

Business Intelligence and IS

Filters