Exam 13: Developing Employee Relations

An employee cannot be terminated for refusing to participate in an EAP, even if the employee's problem negatively affects job performance.

A company program that encourages, evaluates, and implements ideas from employees is a(n):

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?

Which of the following is most likely associated with e-mail in the workplace?

________ is the practice of favoring relatives over others in the workplace.

To be the most effective, recognition awards should:

Additional Case 13.2 Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised. One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits. Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook. Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system. One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey. -Refer to Additional Case 13.2. Which term best describes the type of communication that occurred at the meeting between Starline managers?

The most important information dissemination tool for HR is the employee handbook.

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

For recognition programs to be effective, the awards must be monetary and substantial.

Paying attention to the feelings content of the employee communications process is especially important when a company is:

Voice mail abuse can most likely be reduced by:

Which of the following is intended to keep employees up-to-date on important events and provide inspirational stories about employee and team contributions to the firm?

Which of the following is most likely a symptom of a troubled employee?

A company would most effectively use a retreat for which of the following purposes?

Anastasia is supervising a number of travel agents in a large travel agency. She spends time casually visiting with travel agents at their desks or in the break room discussing issues related to the business. Anastasia's form of supervision is called:

________ is information exchanges without a planned agenda that occur informally among employees.

The most difficult problem managers have with e-mail is that:

What is the primary benefit of using Web-based employee attitude surveys?

E-mail systems in the workplace have increased productivity in all firms.