Question 1

What is information dissemination? What types of technology aid the process of information dissemination?

Accepted Answer

Information dissemination involves makin

Question 2

As a manager, how would you make meetings more effective?

Accepted Answer

Summary of suggested answer - Decide whe

Question 3

The "grapevine" is a form of:

Accepted Answer

A) informal communication. 
B) formal communication. 
C) upward communication. 
D) downward communication. 
A) informal communication. 
B) formal communication. 
C) upward communication. 
D) downward communication.

Question 4

Which of the following would most likely make a final and binding decision in a union grievance procedure?

Accepted Answer

A) Local judicial court 
B) Panel of managers 
C) Union leader 
D) Arbitrator 
A) Local judicial court 
B) Panel of managers 
C) Union leader 
D) Arbitrator

Question 5

The HR director wants to get a sense of workers' feelings about working conditions on the production lines. She wants a formal process that will give her the maximum amount of honest feedback. Her best tool for gathering this information is:

Accepted Answer

A) management by walking around. 
B) an employee attitude survey. 
C) an employee hotline. 
D) an electronic bulletin board. 
A) management by walking around. 
B) an employee attitude survey. 
C) an employee hotline. 
D) an electronic bulletin board.

Question 6

According to estimates, managers and executives spend approximately ________ of their time in meetings.

Accepted Answer

A) 25% 
B) 50% 
C) 75% 
D) 90% 
A) 25% 
B) 50% 
C) 75% 
D) 90%

Question 7

Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1. Executives at Devlin have expressed an interest in publishing a monthly newsletter. Which of the following would best support this decision?

Accepted Answer

A) Devlin lacks a sense of community spirit. 
B) The value of Devlin stock has plummeted recently. 
C) Comparisons with Devlin's competitors foster productivity. 
D) Devlin employees have complained of information overload. 
A) Devlin lacks a sense of community spirit. 
B) The value of Devlin stock has plummeted recently. 
C) Comparisons with Devlin's competitors foster productivity. 
D) Devlin employees have complained of information overload.

Question 8

Connor wants to develop interpersonal trust between himself and his subordinates. Which of the following would most likely help Connor do this?

Accepted Answer

A) Sharing credit with employees for successful projects 
B) Conducting regular employee performance appraisals 
C) Scheduling weekly meetings with employee groups 
D) Setting challenging expectations for employees 
A) Sharing credit with employees for successful projects 
B) Conducting regular employee performance appraisals 
C) Scheduling weekly meetings with employee groups 
D) Setting challenging expectations for employees

Question 9

Ray wants to gather input from all operations managers at the firm. The managers are located in four different states. Ray needs a low-cost way to bring them together and permit immediate interaction. Ray's best choice would be:

Accepted Answer

A) voice mail. 
B) e-mail. 
C) teleconferencing. 
D) social networking. 
A) voice mail. 
B) e-mail. 
C) teleconferencing. 
D) social networking.

Question 10

________ give credit to people or teams that make outstanding contributions to the firm.

Accepted Answer

A) Employee assistance programs 
B) Suggestion systems 
C) Employee feedback programs 
D) Recognition awards 
A) Employee assistance programs 
B) Suggestion systems 
C) Employee feedback programs 
D) Recognition awards

Question 11

The speak-up program at CIGNA is an open door policy that:

Accepted Answer

A) requires employees to begin with their supervisors. 
B) provides access through HR to upper management. 
C) uses e-mail for anonymous management feedback. 
D) lets workers jump directly to upper management. 
A) requires employees to begin with their supervisors. 
B) provides access through HR to upper management. 
C) uses e-mail for anonymous management feedback. 
D) lets workers jump directly to upper management.

Question 12

The use of audio and video equipment to allow people to participate in meetings even when they are a great distance away from the conference location or one another, is called ________.

Accepted Answer

The answer of The use of audio and video equipment...

Question 13

Teleconferencing permits workers to leave detailed voice messages for those they are contacting when the receiver of the message is not present.

Accepted Answer

A) True 
 B)False

Question 14

Employee feedback programs are designed to let employees evaluate their superiors.

Accepted Answer

A) True 
 B)False

Question 15

A group of employees are discussing a notice on the bulletin board. "This is great! They finally recognize our need for childcare here. Boy, will this make life easier." For the employees, this is an example of:

Accepted Answer

A) factual communication. 
B) communication of feelings. 
C) upward communication. 
D) noise. 
A) factual communication. 
B) communication of feelings. 
C) upward communication. 
D) noise.

Question 16

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system. As a reward, MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month. This type of reward is:

Accepted Answer

A) illegal. 
B) a recognition award. 
C) likely to cause friction between Qamar and her co-workers. 
D) inappropriate. Employee awards should not extend to the spouse of the employees. 
A) illegal. 
B) a recognition award. 
C) likely to cause friction between Qamar and her co-workers. 
D) inappropriate. Employee awards should not extend to the spouse of the employees.

Question 17

Nepotism is the practice of:

Accepted Answer

A) making information available to decision makers. 
B) favoring relatives over others in the workplace. 
C) communicating through nonverbal means. 
D) dating and marrying co-workers. 
A) making information available to decision makers. 
B) favoring relatives over others in the workplace. 
C) communicating through nonverbal means. 
D) dating and marrying co-workers.

Question 18

For a suggestion system to be effective, it should:

Accepted Answer

A) use a single manager to evaluate the suggestions for the sake of speed. 
B) quickly implement accepted ideas and give credit to the originator. 
C) provide only token awards to keep costs under control. 
D) always provide monetary rewards to employees. 
A) use a single manager to evaluate the suggestions for the sake of speed. 
B) quickly implement accepted ideas and give credit to the originator. 
C) provide only token awards to keep costs under control. 
D) always provide monetary rewards to employees.

Question 19

Speak-up programs and open-door programs are formal programs designed to encourage upward communication.

Accepted Answer

A) True 
 B)False

Question 20

A negative aspect of informal communication is that it:

Accepted Answer

A) is often forced, leaving participants with a feeling of superficiality. 
B) requires the monitoring of employee e-mails. 
C) can serve as a conduit for rumors and gossip. 
D) often inhibits creative thinking. 
A) is often forced, leaving participants with a feeling of superficiality. 
B) requires the monitoring of employee e-mails. 
C) can serve as a conduit for rumors and gossip. 
D) often inhibits creative thinking.

What is information dissemination? What types of technology aid the process of information dissemination?

As a manager, how would you make meetings more effective?

The "grapevine" is a form of:

Which of the following would most likely make a final and binding decision in a union grievance procedure?

The HR director wants to get a sense of workers' feelings about working conditions on the production lines. She wants a formal process that will give her the maximum amount of honest feedback. Her best tool for gathering this information is:

According to estimates, managers and executives spend approximately ________ of their time in meetings.

Connor wants to develop interpersonal trust between himself and his subordinates. Which of the following would most likely help Connor do this?

Ray wants to gather input from all operations managers at the firm. The managers are located in four different states. Ray needs a low-cost way to bring them together and permit immediate interaction. Ray's best choice would be:

________ give credit to people or teams that make outstanding contributions to the firm.

The speak-up program at CIGNA is an open door policy that:

The use of audio and video equipment to allow people to participate in meetings even when they are a great distance away from the conference location or one another, is called ________.

Teleconferencing permits workers to leave detailed voice messages for those they are contacting when the receiver of the message is not present.

Employee feedback programs are designed to let employees evaluate their superiors.

A group of employees are discussing a notice on the bulletin board. "This is great! They finally recognize our need for childcare here. Boy, will this make life easier." For the employees, this is an example of:

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system. As a reward, MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month. This type of reward is:

Nepotism is the practice of:

For a suggestion system to be effective, it should:

Speak-up programs and open-door programs are formal programs designed to encourage upward communication.

A negative aspect of informal communication is that it:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

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Exam 13: Developing Employee Relations

What is information dissemination? What types of technology aid the process of information dissemination?

As a manager, how would you make meetings more effective?

The "grapevine" is a form of:

Which of the following would most likely make a final and binding decision in a union grievance procedure?

The HR director wants to get a sense of workers' feelings about working conditions on the production lines. She wants a formal process that will give her the maximum amount of honest feedback. Her best tool for gathering this information is:

According to estimates, managers and executives spend approximately ________ of their time in meetings.

Connor wants to develop interpersonal trust between himself and his subordinates. Which of the following would most likely help Connor do this?

Ray wants to gather input from all operations managers at the firm. The managers are located in four different states. Ray needs a low-cost way to bring them together and permit immediate interaction. Ray's best choice would be:

________ give credit to people or teams that make outstanding contributions to the firm.

The speak-up program at CIGNA is an open door policy that:

The use of audio and video equipment to allow people to participate in meetings even when they are a great distance away from the conference location or one another, is called ________.

Teleconferencing permits workers to leave detailed voice messages for those they are contacting when the receiver of the message is not present.

Employee feedback programs are designed to let employees evaluate their superiors.

A group of employees are discussing a notice on the bulletin board. "This is great! They finally recognize our need for childcare here. Boy, will this make life easier." For the employees, this is an example of:

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system. As a reward, MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month. This type of reward is:

Nepotism is the practice of:

For a suggestion system to be effective, it should:

Speak-up programs and open-door programs are formal programs designed to encourage upward communication.

A negative aspect of informal communication is that it:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters