Exam 13: Developing Employee Relations

How is fairness within an organization facilitated by both employee relations representatives and formal appeals procedures?

Additional Case 13.1 The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers. -Refer to Additional Case 13.1. David is concerned that his remote customer service representatives are spending too much time with personal e-mails. David wants to set up a system to monitor employee e-mails. Such an action would most likely:

The most important source of information that HR can provide employees is:

Which of the following would most likely improve the success of an employee relations program at a large corporation?

Memos are most appropriate for conveying:

Effective employee relations is primarily built upon:

Which of the following is a true statement about EAP programs?

Family business provides its own unique set of challenges to human resource management, especially in dealing with nepotism. The best way to lessen non-family employees' concerns over nepotism is to have the family member:

Division or corporate meetings are primarily designed to:

To ensure accurate understanding of a message, the receiver should:

A technique in which managers walk around and talk to employees informally to monitor informal communications, listen to employee grievances and suggestions, and build rapport and morale is referred to as ________.

A(n)________ is a formal, anonymous survey designed to measure employee likes and dislikes of various aspects of their jobs.

EAPs cost companies about ________ per employee per year.

Betty wants to understand the company's family leave policy prior to requesting leave from her supervisor. Betty's first source for information should most likely be the:

Georgio is planning on providing feedback to employees based upon a recent general job assessment. Which of the following would be LEAST effective during the feedback session?

HR is most likely to be responsible for which of the following means of corporate communication?

Suggestion systems are an important part of employee assistance programs.

EAPs most likely contribute to positive employee relations because they:

Jasmine needs a very fast way to convey the results of a recent client meeting to her five key managers. Her best choice of medium would be:

Sanjay has a complaint about his work schedule. His company requires him to go before a group of his peers and managers, other than his own boss, to explain his complaint. This is an example of a(n):