Exam 13: Developing Employee Relations

A program designed to improve employee communications by giving employees a voice in policy formulation and making sure that they receive due process on any complaints they lodge against managers is referred to as a(n)________.

The primary difference between a grievance panel and a union grievance procedure is that the former is for nonunion employees.

Additional Case 13.1 The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers. -Refer to Additional Case 13.1. The best means for Isabelle to communicate with employees would most likely be through a:

Tupperware was able to actually decrease turnover by building relationships with sales consultants through what form of communication?

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering. The e-mail message is the ________ component of the communication process.

The process of providing information to decision makers wherever they are is called:

Retreats are an important tool for improving employee relations at large, public firms, but they are less valuable for family-owned companies.

________ communication allows employees at lower levels to communicate their ideas and feelings to higher-level decision makers.

Based on information in the text, which of the following is a true statement?

An informal communication tool available to managers that helps them build rapport with employees is:

Interacting over the Internet and sharing text messages, photos, and video clips is called ________.

When implementing an employee attitude survey, it is important to tell employees what managers plan to do with the information.

Effective management of telecommuters involves requiring telecommuters to attend office meetings regularly.

Chrystal is VP of a small computer business. Chrystal's son Todd and another employee, Lacy, were both considered for a management position. Though Lacy had better credentials, Todd was hired at the insistence of his mother. This is an example of:

Why are employee relations important to a firm? How do communication channels affect employee relations? What types of programs are available to organizations that want to facilitate employee communications?

Policy-setting meetings should close with an action plan and a follow-up memo.

What is the purpose of Employee Assistance Programs? What steps are involved in establishing an EAP? How can an EAP enhance employee relations?

What is the most informal appeals tool that a company can use?

Employee feedback programs are a tool to provide effective ________ communication.

________ communication allows managers to influence employees and to implement decisions they have made.