Question 1

Which of the following is NOT an information dissemination tool?

Accepted Answer

A) Audiovisual communication 
B) Electronic communications 
C) Employee retreats 
D) Employee relations 
A) Audiovisual communication 
B) Electronic communications 
C) Employee retreats 
D) Employee relations

Question 2

Additional Case 13.2
Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised.
One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits.
Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook.
Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system.
One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey.
-Refer to Additional Case 13.2. Which of the following is the most appropriate response to the criticism regarding the establishment of an EAP?

Accepted Answer

A) Employers usually gain financial benefits that outweigh their out-of-pocket EAP expenses. 
B) EAPs are only important for large businesses, so an EAP would be a waste of money for the firm. 
C) EAPs are notorious for being unable to provide problem resolution for troubled employees. 
D) Employees tend to dislike the presence of EAPs in a business, since they think it means the employers doubt the quality of the work force. 
A) Employers usually gain financial benefits that outweigh their out-of-pocket EAP expenses. 
B) EAPs are only important for large businesses, so an EAP would be a waste of money for the firm. 
C) EAPs are notorious for being unable to provide problem resolution for troubled employees. 
D) Employees tend to dislike the presence of EAPs in a business, since they think it means the employers doubt the quality of the work force.

Question 3

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees. Which of the following would most likely appear in this document?

Accepted Answer

A) The number of overtime hours an employee may work per week 
B) Procedures for reporting harassment in the workplace 
C) The past and present demographics of the work force 
D) Explanations of how job appraisals are performed 
A) The number of overtime hours an employee may work per week 
B) Procedures for reporting harassment in the workplace 
C) The past and present demographics of the work force 
D) Explanations of how job appraisals are performed

Question 4

The first step in the use of an Employee Assistance Program (EAP)is to:

Accepted Answer

A) refer the employee to an EAP counselor. 
B) put the employee on corrective action. 
C) identify the troubled employee. 
D) seek a solution to the problem. 
A) refer the employee to an EAP counselor. 
B) put the employee on corrective action. 
C) identify the troubled employee. 
D) seek a solution to the problem.

Question 5

Jim has been on a trip for two weeks. When he returns to his office, he finds 125 e-mails on his computer. Jim is mostly experiencing which of the following?

Accepted Answer

A) Noise 
B) Lateral communication 
C) Inappropriate channel selection 
D) Information overload 
A) Noise 
B) Lateral communication 
C) Inappropriate channel selection 
D) Information overload

Question 6

The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.

Accepted Answer

A) True 
 B)False

Question 7

For a company to have good employee relations, it should most likely:

Accepted Answer

A) choose an above-the-market compensation strategy. 
B) practice empowerment in conjunction with TQM. 
C) treat all employees fairly and consistently. 
D) maximize stockholder wealth. 
A) choose an above-the-market compensation strategy. 
B) practice empowerment in conjunction with TQM. 
C) treat all employees fairly and consistently. 
D) maximize stockholder wealth.

Question 8

When using employee attitude surveys, employers should most likely adhere to all of the following guidelines EXCEPT:

Accepted Answer

A) informing employees about how collected information will be used. 
B) using collected information to monitor the state of employee relations. 
C) hiring a third party to collect and analyze employee survey responses. 
D) gathering the information for organizational downsizing purposes. 
A) informing employees about how collected information will be used. 
B) using collected information to monitor the state of employee relations. 
C) hiring a third party to collect and analyze employee survey responses. 
D) gathering the information for organizational downsizing purposes.

Question 9

A program that rewards employees for their ideas and contributions is referred to as a(n)________.

Accepted Answer

employee r

Question 10

Additional Case 13.2
Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised.
One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits.
Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook.
Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system.
One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey.
-Refer to Additional Case 13.2. Which of the following is the most appropriate response to concerns about an employee handbook?

Accepted Answer

A) Starline should not create a handbook because they are irrelevant given modern technology. 
B) The HR department at Starline should update the handbook at least once or twice a year to protect the firm legally. 
C) Starline employees should sign the handbook acknowledging that the document contains policies but is not a contract. 
D) Given that Starline is a small company, a handbook is unnecessary because policies can be conveyed verbally. 
A) Starline should not create a handbook because they are irrelevant given modern technology. 
B) The HR department at Starline should update the handbook at least once or twice a year to protect the firm legally. 
C) Starline employees should sign the handbook acknowledging that the document contains policies but is not a contract. 
D) Given that Starline is a small company, a handbook is unnecessary because policies can be conveyed verbally.

Question 11

Desmond, a manager at a manufacturing plant, wants to solve a specific and significant production problem. He should most likely schedule a(n):

Accepted Answer

A) informal meeting of the entire managerial group. 
B) formal meeting of the relevant department managers. 
C) retreat where managers can work together for an extended time on the problem. 
D) "happy hour" type meeting where managers can relax and think of creative solutions. 
A) informal meeting of the entire managerial group. 
B) formal meeting of the relevant department managers. 
C) retreat where managers can work together for an extended time on the problem. 
D) "happy hour" type meeting where managers can relax and think of creative solutions.

Question 12

Berk has a drinking problem that is affecting work. He decides he needs to do something about it. He needs to contact his company's:

Accepted Answer

A) arbitrator. 
B) employee feedback program. 
C) speak-up program. 
D) employee assistance program. 
A) arbitrator. 
B) employee feedback program. 
C) speak-up program. 
D) employee assistance program.

Question 13

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

Accepted Answer

employee r

Question 14

What purpose does an employee handbook serve? When writing a handbook, what does management need to be careful about? What contractual role can a handbook play?

Accepted Answer

Summary of suggested answer - Handbooks

Question 15

Managers can make meetings more productive by following certain guidelines, such as:

Accepted Answer

A) distributing a carefully planned agenda before the meeting begins. 
B) requiring attendees to take notes during the meeting to ensure understanding. 
C) holding regular meetings regardless of need to shorten each meeting significantly. 
D) keeping all meetings small in size for maximum interaction between co-workers. 
A) distributing a carefully planned agenda before the meeting begins. 
B) requiring attendees to take notes during the meeting to ensure understanding. 
C) holding regular meetings regardless of need to shorten each meeting significantly. 
D) keeping all meetings small in size for maximum interaction between co-workers.

Question 16

The first step in the use of an EAP is to problem solve with employees and help them see their need to use the EAP.

Accepted Answer

A) True 
 B)False

Question 17

Corporate meetings are designed to allow managers to coordinate activities with subordinates in their units.

Accepted Answer

A) True 
 B)False

Question 18

Triple bottom-line reports inform both stakeholders and shareholders about a firm's social, environmental, and financial performance goals.

Accepted Answer

A) True 
 B)False

Question 19

Jana and her student Julie are discussing revisions that Julie needs to consider for her composition's next draft. Jana will ask a question and then Julie will respond, and perhaps ask a question of her own. The two discuss the paper for nearly 25 minutes, talking back and forth about good aspects of the paper and areas that could be improved. This conversation is an example of:

Accepted Answer

A) one-way communication. 
B) two-way communication. 
C) downward communication. 
D) upward communication. 
A) one-way communication. 
B) two-way communication. 
C) downward communication. 
D) upward communication.

Question 20

In general, retreats are:

Accepted Answer

A) inappropriate for family businesses. 
B) harmful to most large corporations. 
C) helpful at enhancing employee relations. 
D) effective only for rewarding performance. 
A) inappropriate for family businesses. 
B) harmful to most large corporations. 
C) helpful at enhancing employee relations. 
D) effective only for rewarding performance.

Which of the following is NOT an information dissemination tool?

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees. Which of the following would most likely appear in this document?

The first step in the use of an Employee Assistance Program (EAP)is to:

Jim has been on a trip for two weeks. When he returns to his office, he finds 125 e-mails on his computer. Jim is mostly experiencing which of the following?

The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.

For a company to have good employee relations, it should most likely:

When using employee attitude surveys, employers should most likely adhere to all of the following guidelines EXCEPT:

A program that rewards employees for their ideas and contributions is referred to as a(n)________.

Desmond, a manager at a manufacturing plant, wants to solve a specific and significant production problem. He should most likely schedule a(n):

Berk has a drinking problem that is affecting work. He decides he needs to do something about it. He needs to contact his company's:

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

What purpose does an employee handbook serve? When writing a handbook, what does management need to be careful about? What contractual role can a handbook play?

Managers can make meetings more productive by following certain guidelines, such as:

The first step in the use of an EAP is to problem solve with employees and help them see their need to use the EAP.

Corporate meetings are designed to allow managers to coordinate activities with subordinates in their units.

Triple bottom-line reports inform both stakeholders and shareholders about a firm's social, environmental, and financial performance goals.

In general, retreats are:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 13: Developing Employee Relations

Which of the following is NOT an information dissemination tool?

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees. Which of the following would most likely appear in this document?

The first step in the use of an Employee Assistance Program (EAP)is to:

Jim has been on a trip for two weeks. When he returns to his office, he finds 125 e-mails on his computer. Jim is mostly experiencing which of the following?

The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.

For a company to have good employee relations, it should most likely:

When using employee attitude surveys, employers should most likely adhere to all of the following guidelines EXCEPT:

A program that rewards employees for their ideas and contributions is referred to as a(n)________.

Desmond, a manager at a manufacturing plant, wants to solve a specific and significant production problem. He should most likely schedule a(n):

Berk has a drinking problem that is affecting work. He decides he needs to do something about it. He needs to contact his company's:

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

What purpose does an employee handbook serve? When writing a handbook, what does management need to be careful about? What contractual role can a handbook play?

Managers can make meetings more productive by following certain guidelines, such as:

The first step in the use of an EAP is to problem solve with employees and help them see their need to use the EAP.

Corporate meetings are designed to allow managers to coordinate activities with subordinates in their units.

Triple bottom-line reports inform both stakeholders and shareholders about a firm's social, environmental, and financial performance goals.

In general, retreats are:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters