Question 1

The layers of the strategic communication model are ______.

Accepted Answer

A) monolithic 
B) circular 
C) easily isolated 
D) interdependent 
A) monolithic 
B) circular 
C) easily isolated 
D) interdependent

Question 2

There is a positive correlation between communication openness and trust and productivity.

Accepted Answer

A) True 
 B)False

Question 3

Intrapersonal communication ______.

Accepted Answer

A) focuses on the exchange of thoughts 
B) requires meetings to take place 
C) links members of an organization or company 
D) focuses on internal behavior 
A) focuses on the exchange of thoughts 
B) requires meetings to take place 
C) links members of an organization or company 
D) focuses on internal behavior

Question 4

A familiar environment by its very nature should be avoided because it is a distraction for a manager and the receiver.

Accepted Answer

A) True 
 B)False

Question 5

According to the chapter,the most common reasons managers choose to communicate are to ______.

Accepted Answer

A) check on progress,give orders,and get feedback 
B) present and gain information,persuade,and socialize 
C) test employee knowledge,reinforce status,and relax employees 
D) reduce internal noise,develop a friendly relationship,and enforce policies 
A) check on progress,give orders,and get feedback 
B) present and gain information,persuade,and socialize 
C) test employee knowledge,reinforce status,and relax employees 
D) reduce internal noise,develop a friendly relationship,and enforce policies

Question 6

What are two examples of internal noise and two examples of external noise that can damage a listener's competency at work?

Accepted Answer

Answers will vary.Possible examples for

Question 7

Face-to-face communication is almost always the best way a manager should deliver a message.

Accepted Answer

A) True 
 B)False

Question 8

When a manager is encoding a message,which consideration can be safely ignored?

Accepted Answer

A) her communication preferences 
B) her receiver 
C) the organization's culture 
D) all of these are important considerations 
A) her communication preferences 
B) her receiver 
C) the organization's culture 
D) all of these are important considerations

Question 9

The environment in which communication occurs ______.

Accepted Answer

A) is not always important 
B) clearly has an effect 
C) can be marginalized away 
D) is of primary importance to managers 
A) is not always important 
B) clearly has an effect 
C) can be marginalized away 
D) is of primary importance to managers

Question 10

Effective communication is the key to planning,leading,organizing,and controlling the resources of the organization.

Accepted Answer

A) True 
 B)False

Question 11

What are the three critical errors discussed in Chapter 2,and what questions should a communicator ask in order to avoid making them?

Accepted Answer

Critical Error #1: Assumption-Observatio

Question 12

What factors are included in the third layer of the strategic communication model?

Accepted Answer

A) the targeted audience,the purpose,the medium,and the physical environment 
B) the message content,the channel,the time the communication occurs,and the physical environment 
C) the target audience,the purpose,the time the communication occurs,and the physical environment 
D) the medium,the physical environment,the content,and the time the message occurs 
A) the targeted audience,the purpose,the medium,and the physical environment 
B) the message content,the channel,the time the communication occurs,and the physical environment 
C) the target audience,the purpose,the time the communication occurs,and the physical environment 
D) the medium,the physical environment,the content,and the time the message occurs

Question 13

Prompt postmortems are unpleasant but valuable tools for work performance improvement.

Accepted Answer

A) True 
 B)False

Question 14

Abstracting is the process of looking at a big picture and omitting details.

Accepted Answer

A) True 
 B)False

Question 15

An organization's culture can encourage or discourage information flow.

Accepted Answer

A) True 
 B)False

Question 16

Managerial communication may occur at any of the following levels except ______.

Accepted Answer

A) intrapersonal 
B) universal 
C) group 
D) intercultural 
A) intrapersonal 
B) universal 
C) group 
D) intercultural

Question 17

Generally speaking,a manager spends ______ of his time communicating.

Accepted Answer

A) 55% 
B) 65% 
C) 75% 
D) 85% 
A) 55% 
B) 65% 
C) 75% 
D) 85%

Question 18

Good managers know how to write or say everything that is important about a subject because of their superior experience.

Accepted Answer

A) True 
 B)False

Question 19

Formal business meetings are the most typical example of the interpersonal communication level.

Accepted Answer

A) True 
 B)False

Question 20

When characteristics of the receiver cause distortions to the sender's intended message,they are referred to as ______.

Accepted Answer

A) internal noise 
B) communication adaptations 
C) external noise 
D) poor communication skills 
A) internal noise 
B) communication adaptations 
C) external noise 
D) poor communication skills

The layers of the strategic communication model are ______.

There is a positive correlation between communication openness and trust and productivity.

Intrapersonal communication ______.

A familiar environment by its very nature should be avoided because it is a distraction for a manager and the receiver.

According to the chapter,the most common reasons managers choose to communicate are to ______.

What are two examples of internal noise and two examples of external noise that can damage a listener's competency at work?

Face-to-face communication is almost always the best way a manager should deliver a message.

When a manager is encoding a message,which consideration can be safely ignored?

The environment in which communication occurs ______.

Effective communication is the key to planning,leading,organizing,and controlling the resources of the organization.

What are the three critical errors discussed in Chapter 2,and what questions should a communicator ask in order to avoid making them?

What factors are included in the third layer of the strategic communication model?

Prompt postmortems are unpleasant but valuable tools for work performance improvement.

Abstracting is the process of looking at a big picture and omitting details.

An organization's culture can encourage or discourage information flow.

Managerial communication may occur at any of the following levels except ______.

Generally speaking,a manager spends ______ of his time communicating.

Good managers know how to write or say everything that is important about a subject because of their superior experience.

Formal business meetings are the most typical example of the interpersonal communication level.

When characteristics of the receiver cause distortions to the sender's intended message,they are referred to as ______.

Communicating in Contemporary Organizations

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Exam 2: Understanding the Managerial Communication Process

The layers of the strategic communication model are ______.

There is a positive correlation between communication openness and trust and productivity.

Intrapersonal communication ______.

A familiar environment by its very nature should be avoided because it is a distraction for a manager and the receiver.

According to the chapter,the most common reasons managers choose to communicate are to ______.

What are two examples of internal noise and two examples of external noise that can damage a listener's competency at work?

Face-to-face communication is almost always the best way a manager should deliver a message.

When a manager is encoding a message,which consideration can be safely ignored?

The environment in which communication occurs ______.

Effective communication is the key to planning,leading,organizing,and controlling the resources of the organization.

What are the three critical errors discussed in Chapter 2,and what questions should a communicator ask in order to avoid making them?

What factors are included in the third layer of the strategic communication model?

Prompt postmortems are unpleasant but valuable tools for work performance improvement.

Abstracting is the process of looking at a big picture and omitting details.

An organization's culture can encourage or discourage information flow.

Managerial communication may occur at any of the following levels except ______.

Generally speaking,a manager spends ______ of his time communicating.

Good managers know how to write or say everything that is important about a subject because of their superior experience.

Formal business meetings are the most typical example of the interpersonal communication level.

When characteristics of the receiver cause distortions to the sender's intended message,they are referred to as ______.

Communicating in Contemporary Organizations

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters