Exam 8: Writing Routine Messages

The "you" attitude does not ______.

Memos and e-mails written by managers are considered to be ______.

How can a writer de-emphasize the negative in messages?

The opening of a persuasive request should ______.

An appropriate strategy for most negative messages is the indirect one.

How can goodwill be built in a refused claim? What dangers exist in offering an unexplained compromise?

With the indirect strategy,the message begins with a buffer.

Which type of internal correspondence may be in either direct or indirect order?

Which of these strategies softens the blow of negative messages?

The most frequently used medium of communication within an organization is the ______.

Negative responses to an inquiry should begin with ______.

An easy way to find positive words for a negative message is to ______.

The indirect approach is an appropriate strategy for ______.

You can improve the reader's response to bad news when you ______.

The direct approach is an appropriate strategy for ______.

What are some of the tactics one should avoid in writing an initial claim letter?

A political device for internal correspondence is to "copy" in certain people.

For the direct strategy,the introduction should take several paragraphs to orient the readers so they know what to expect in the rest of the message.

Since managers write so many e-mails every day,they are not held to the same writing standards as letters.

The writer should use negative words such as claim,allege,problem,damage,and regret to convey the seriousness of a letter or memo.