Question 1

Organizational conflict is primarily caused by ______.

Accepted Answer

A) mutually exclusive goals 
B) personality differences 
C) the global culture 
D) competition in the industry 
A) mutually exclusive goals 
B) personality differences 
C) the global culture 
D) competition in the industry

Question 2

Which of the following is NOT a part of the win-win strategy?

Accepted Answer

A) discourage differences of opinion 
B) assume a person can be trusted 
C) listen to everyone involved 
D) remain optimistic about finding an answer 
A) discourage differences of opinion 
B) assume a person can be trusted 
C) listen to everyone involved 
D) remain optimistic about finding an answer

Question 3

Which type of conflict should cause managers to be concerned about sabotage and incidents of violence?

Accepted Answer

A) latent conflict 
B) felt conflict 
C) perceived conflict 
D) manifest conflict 
A) latent conflict 
B) felt conflict 
C) perceived conflict 
D) manifest conflict

Question 4

Decisions decrease in quality when conflicts are involved.

Accepted Answer

A) True 
 B)False

Question 5

The chapter identifies several beliefs that managers need to have to successfully resolve conflict.Which of the following was NOT one of those beliefs?

Accepted Answer

A) cooperation is better than competition 
B) parties can be trusted 
C) the one with the most seniority knows best 
D) status differences can be minimized 
A) cooperation is better than competition 
B) parties can be trusted 
C) the one with the most seniority knows best 
D) status differences can be minimized

Question 6

When implementing the problem-solving strategy,which types of questions are appropriate?

Accepted Answer

A) open ended 
B) leading questions 
C) both open ended and leading questions are correct choices 
D) closed ended 
A) open ended 
B) leading questions 
C) both open ended and leading questions are correct choices 
D) closed ended

Question 7

Perceived conflict is present when the parties ______.

Accepted Answer

A) recognize the conditions 
B) misunderstand one another's true position 
C) have the same interests 
D) both recognize the conditions and misunderstand one another's true position are correct 
A) recognize the conditions 
B) misunderstand one another's true position 
C) have the same interests 
D) both recognize the conditions and misunderstand one another's true position are correct

Question 8

The key to managing personally felt conflict and hostility is ______.

Accepted Answer

A) physical exercise 
B) non-defensive communication 
C) avoidance 
D) using status differences 
A) physical exercise 
B) non-defensive communication 
C) avoidance 
D) using status differences

Question 9

In a large bureaucracy with an overabundance of policies,managers are most likely to manage conflict with which strategy?

Accepted Answer

A) accommodating 
B) compromising 
C) avoiding 
D) problem-solving 
A) accommodating 
B) compromising 
C) avoiding 
D) problem-solving

Question 10

People tend to discuss solutions before defining the problem.

Accepted Answer

A) True 
 B)False

Organizational conflict is primarily caused by ______.

Which of the following is NOT a part of the win-win strategy?

Which type of conflict should cause managers to be concerned about sabotage and incidents of violence?

Decisions decrease in quality when conflicts are involved.

The chapter identifies several beliefs that managers need to have to successfully resolve conflict.Which of the following was NOT one of those beliefs?

When implementing the problem-solving strategy,which types of questions are appropriate?

Perceived conflict is present when the parties ______.

The key to managing personally felt conflict and hostility is ______.

In a large bureaucracy with an overabundance of policies,managers are most likely to manage conflict with which strategy?

People tend to discuss solutions before defining the problem.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Negotiating

Conducting Interviews

Filters

Exam 13: Managing Conflict

Organizational conflict is primarily caused by ______.

Which of the following is NOT a part of the win-win strategy?

Which type of conflict should cause managers to be concerned about sabotage and incidents of violence?

Decisions decrease in quality when conflicts are involved.

The chapter identifies several beliefs that managers need to have to successfully resolve conflict.Which of the following was NOT one of those beliefs?

When implementing the problem-solving strategy,which types of questions are appropriate?

Perceived conflict is present when the parties ______.

The key to managing personally felt conflict and hostility is ______.

In a large bureaucracy with an overabundance of policies,managers are most likely to manage conflict with which strategy?

People tend to discuss solutions before defining the problem.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Negotiating

Conducting Interviews

Filters