Question 1

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Accepted Answer

A) True 
 B)False

Question 2

When considering the concept of value,how is quality defined?

Accepted Answer

A) By the price of the product 
B) By the producer's reputation in the industry 
C) By the weight of the product 
D) By the attractiveness of the product considering its features and durability 
E) By the product's uniqueness relative to other similar products 
A) By the price of the product 
B) By the producer's reputation in the industry 
C) By the weight of the product 
D) By the attractiveness of the product considering its features and durability 
E) By the product's uniqueness relative to other similar products

Question 3

Internet technology has made the sharing of reliable real-time information expensive.

Accepted Answer

A) True 
 B)False

Question 4

Managing customer touch points becomes a concern under current issues in OCSM when:

Accepted Answer

A) Complaints arise about shaking hands with customers in cultures that is frowned upon. 
B) Firms striving to become superefficient begin to scrimp on staffing and training customer support personnel. 
C) A firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern. 
D) Firms market global products. 
E) Senior executives fail to recognize the contribution OCSM can make to their success 
A) Complaints arise about shaking hands with customers in cultures that is frowned upon. 
B) Firms striving to become superefficient begin to scrimp on staffing and training customer support personnel. 
C) A firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern. 
D) Firms market global products. 
E) Senior executives fail to recognize the contribution OCSM can make to their success

Question 5

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends,and earnings per share.

Accepted Answer

A) True 
 B)False

Question 6

A process can be effective without being efficient.

Accepted Answer

A) True 
 B)False

Question 7

Core service providers integrate tangible goods into their product.

Accepted Answer

A) True 
 B)False

Question 8

OSCM is a functional field of business with clear line management responsibilities.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following are defined as core goods?

Accepted Answer

A) Chemicals 
B) Airlines 
C) Data storage systems 
D) Hotels 
E) None of these 
A) Chemicals 
B) Airlines 
C) Data storage systems 
D) Hotels 
E) None of these

Question 10

major aspect of planning involves developing a set of metrics to monitor the supply chain.

Accepted Answer

A) True 
 B)False

Question 11

Automobiles and appliances are classified as "pure goods."

Accepted Answer

A) True 
 B)False

Question 12

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Accepted Answer

A) True 
 B)False

Question 13

Planning is where a firm must determine how anticipated demand will be met with available resources.

Accepted Answer

A) True 
 B)False

Question 14

Current issues in OSCM do not include:

Accepted Answer

A) Coordinating relationships between organizations 
B) Making senior management aware that OSCM can be a competitive weapon 
C) Managing customer touch points 
D) Increasing global supply chain employment 
A) Coordinating relationships between organizations 
B) Making senior management aware that OSCM can be a competitive weapon 
C) Managing customer touch points 
D) Increasing global supply chain employment

Question 15

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Accepted Answer

A) True 
 B)False

Question 16

Lean manufacturing refers to just in time production coupled with total quality control.

Accepted Answer

A) True 
 B)False

Question 17

The Goods-Services Continuum consists of which set of the following categories?

Accepted Answer

A) No goods,some goods,even mix,some service,no service 
B) Pure goods,core goods,core services,pure services 
C) No service,some service,good service,excellent service 
D) Self-service,help desk service,face-to-face service,service-with-a-smile 
E) None of these 
A) No goods,some goods,even mix,some service,no service 
B) Pure goods,core goods,core services,pure services 
C) No service,some service,good service,excellent service 
D) Self-service,help desk service,face-to-face service,service-with-a-smile 
E) None of these

Question 18

The supply chain processes mentioned in the textbook are: planning,sourcing,delivering,and returning.

Accepted Answer

A) True 
 B)False

Question 19

During a recession,efficient firms often have an opportunity to increase market share while maintaining profitability

Accepted Answer

A) True 
 B)False

Question 20

The supply network as can be thought of as a pipeline through which cash,material,and information flows.

Accepted Answer

A) True 
 B)False

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

When considering the concept of value,how is quality defined?

Internet technology has made the sharing of reliable real-time information expensive.

Managing customer touch points becomes a concern under current issues in OCSM when:

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends,and earnings per share.

A process can be effective without being efficient.

Core service providers integrate tangible goods into their product.

OSCM is a functional field of business with clear line management responsibilities.

Which of the following are defined as core goods?

major aspect of planning involves developing a set of metrics to monitor the supply chain.

Automobiles and appliances are classified as "pure goods."

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Planning is where a firm must determine how anticipated demand will be met with available resources.

Current issues in OSCM do not include:

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Lean manufacturing refers to just in time production coupled with total quality control.

The Goods-Services Continuum consists of which set of the following categories?

The supply chain processes mentioned in the textbook are: planning,sourcing,delivering,and returning.

During a recession,efficient firms often have an opportunity to increase market share while maintaining profitability

The supply network as can be thought of as a pipeline through which cash,material,and information flows.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six-Sigma Supply Chain Processes and Analytics

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters

Exam 1: Operations and Supply Chain Management

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

When considering the concept of value,how is quality defined?

Internet technology has made the sharing of reliable real-time information expensive.

Managing customer touch points becomes a concern under current issues in OCSM when:

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends,and earnings per share.

A process can be effective without being efficient.

Core service providers integrate tangible goods into their product.

OSCM is a functional field of business with clear line management responsibilities.

Which of the following are defined as core goods?

major aspect of planning involves developing a set of metrics to monitor the supply chain.

Automobiles and appliances are classified as "pure goods."

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Planning is where a firm must determine how anticipated demand will be met with available resources.

Current issues in OSCM do not include:

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Lean manufacturing refers to just in time production coupled with total quality control.

The Goods-Services Continuum consists of which set of the following categories?

The supply chain processes mentioned in the textbook are: planning,sourcing,delivering,and returning.

During a recession,efficient firms often have an opportunity to increase market share while maintaining profitability

The supply network as can be thought of as a pipeline through which cash,material,and information flows.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six-Sigma Supply Chain Processes and Analytics

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters