Exam 11: Managing Conflict

The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict.Why is this so? What can an administrator do in these situations?

(Not Answered)

Question 21

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Taking action to satisfy the other party's needs and concerns is known as:

(Multiple Choice)

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Question 22

Which of the following is NOT a principle of healthy conflict?

(Multiple Choice)

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Question 23

Many managers feel too secure to stir up conflict among their subordinates.

(True/False)

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Question 24

High levels of conflict on city councils were associated with:

(Multiple Choice)

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Question 25

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

(True/False)

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Question 26

________ has been found to be an initial predictor of poor performance.

(Multiple Choice)

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Question 27

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

(True/False)

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Question 28

Avoiding disputes or refraining from direct confrontation with conflict issues in a formal or public sphere has been found to be a prevailing mode of conflict management by members of majority groups.

(True/False)

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Question 29

Until the 1940s,the role of the manager was to eliminate conflict in the workplace,usually by punishing the perceived initiators.

(True/False)

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Question 30

Discuss what happens to conflicts as relationships become closer,more personal,and more interdependent.What are implications for public organizations?

(Essay)

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Question 31

"Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.

(True/False)

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Question 32

Culture is fairly stagnant and does not evolve over time.

(True/False)

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Question 33

When employees are ________,morale tends to be low and the amount of conflict increases.

(Multiple Choice)

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Question 34

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

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Question 35

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Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers.What is most likely his approach to conflict?

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Question 36

The collaboration approach to conflict is on assertiveness and on cooperation.

(Multiple Choice)

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Question 37

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team.This is an example of which of the following sources of conflict?

(Multiple Choice)

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Question 38

The more we other people,the more we will be of their motives in conflicts.

(Multiple Choice)

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Question 39

Assessing conflict may be accomplished by:

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Question 40

Showing 21 - 40 of 43

The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict.Why is this so? What can an administrator do in these situations?

Taking action to satisfy the other party's needs and concerns is known as:

Which of the following is NOT a principle of healthy conflict?

Many managers feel too secure to stir up conflict among their subordinates.

High levels of conflict on city councils were associated with:

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

________ has been found to be an initial predictor of poor performance.

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Avoiding disputes or refraining from direct confrontation with conflict issues in a formal or public sphere has been found to be a prevailing mode of conflict management by members of majority groups.

Until the 1940s,the role of the manager was to eliminate conflict in the workplace,usually by punishing the perceived initiators.

Discuss what happens to conflicts as relationships become closer,more personal,and more interdependent.What are implications for public organizations?

"Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.

Culture is fairly stagnant and does not evolve over time.

When employees are ________,morale tends to be low and the amount of conflict increases.

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers.What is most likely his approach to conflict?

The collaboration approach to conflict is on assertiveness and on cooperation.

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team.This is an example of which of the following sources of conflict?

The more we other people,the more we will be of their motives in conflicts.

Assessing conflict may be accomplished by:

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 11: Managing Conflict

The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict.Why is this so? What can an administrator do in these situations?

Taking action to satisfy the other party's needs and concerns is known as:

Which of the following is NOT a principle of healthy conflict?

Many managers feel too secure to stir up conflict among their subordinates.

High levels of conflict on city councils were associated with:

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

________ has been found to be an initial predictor of poor performance.

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Avoiding disputes or refraining from direct confrontation with conflict issues in a formal or public sphere has been found to be a prevailing mode of conflict management by members of majority groups.

Until the 1940s,the role of the manager was to eliminate conflict in the workplace,usually by punishing the perceived initiators.

Discuss what happens to conflicts as relationships become closer,more personal,and more interdependent.What are implications for public organizations?

"Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.

Culture is fairly stagnant and does not evolve over time.

When employees are ________,morale tends to be low and the amount of conflict increases.

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers.What is most likely his approach to conflict?

The collaboration approach to conflict is ________ on assertiveness and ________ on cooperation.

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team.This is an example of which of the following sources of conflict?

The more we ________ other people,the more ________ we will be of their motives in conflicts.

Assessing conflict may be accomplished by:

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

The collaboration approach to conflict is on assertiveness and on cooperation.

The more we other people,the more we will be of their motives in conflicts.