Exam 3: Managing Diversity

A good manager is still perceived as predominantly masculine,but the reality is that women tend to use ________.

Which of the following managerial styles is considered to be feminine?

Mental health issues are clearly prevalent in the Canadian workplace but are generally ________.

Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world. -Jackson feels that in becoming a more inclusive organization in the globally recognized vibrant and multicultural city such as Toronto,it is important that all organizations accept people who are different.He recognizes,however,that eliminating biases is extremely difficult.As the club manager ultimately responsible for the bottom line,he feels it is his responsibility to ________ club environment.

Given a choice between Jane,a 50-something internal candidate and Jenny,a 20-something internal candidate,Joe selected Jane.Joe would probably say it was because ________.

Research indicates that companies that showed diversity in the boardroom had returns on equity an average of 53 percent higher than companies with less diversity.

Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward. -Lucia has made her ambition to rise to the executive suite clear to the company CEO Roger.She has asked Roger a few times about the reasons why she has missed out on the promotions she has applied for.Roger was rather surprised because he assumed that because she has a family to care for she is not really interested in a high level,high stress job.Roger thinks there is a(n)________ on part of Lucia because she is not assertive about pushing forward in her career.

A diverse workforces can be a source of competitive advantage through flexibility and creativity.

________ is a socially constructed characteristic that is used to classify humankind according to common ancestry.

Our human nature tells us not to accept or approach anything that is different from us.

Differences arising from ________ become more important to people as they get to know one another?

Research has found that women managers are significantly more likely than their male counterparts ________.

Which one of the following demographic characteristics reflects surface-level diversity?

Jeremy, Amanda, Taylor, and Omar work in the design department at Casuarina which makes casual and fitness related clothing for the local market. The company has been up and running for over five years and is making profit. Now they are in the process of expanding to the Japanese market where Canadian brands and quality are highly valued. The company has from the beginning embraced diversity as the founders were from Ireland and Turkey. As the company expanded, more diverse and multicultural employees were brought in. There are one or two pockets of the company where talented Caucasian employees at times seem standoffish and keep themselves apart from the rest of the employees during breaks or social occasions. -Taylor is the newest hire to the design department.He is a newly-graduated Millennial who is also gay.He is comfortable with his sexual orientation which now forms his ________.

Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward. -Ellen is the only woman in the company who has succeeded in progressing to the executive level.She is the VP of human resources.She knows that Lucia has been turned down for several promotions.Because she knows how competent Lucia is,she is trying to assess how to encourage Lucia not to give up.She meets privately with Lucia and during the discussion comes up with an idea that perhaps she,as an experienced executive could provide advice and guidance in form of ________.

Studies suggest that companies with progressive LGBT policies ________.

A study of male mentors to women has found that men who impede or are indifferent to the progress of women view the workplace as ________.

In a short essay,explain in detail how workplace diversity benefits organizations from a strategic perspective.

Research has shown that when ________ manifest themselves in incivility toward those who are different,organizational performance is hindered.

Diversity training starts with diversity awareness which makes employees aware of the assumptions and biases they may have.