Question 1

________ provides an organizational performance benefit from workforce diversity.

Accepted Answer

A) Improved sales growth 
B) Better use of employee talent 
C) Improved system flexibility 
D) Improved innovation 
A) Improved sales growth 
B) Better use of employee talent 
C) Improved system flexibility 
D) Improved innovation

Question 2

Which of the following managerial styles is traditionally considered to be masculine?

Accepted Answer

A) agreeable 
B) leading by example 
C) collaborative 
D) inclusive 
A) agreeable 
B) leading by example 
C) collaborative 
D) inclusive

Question 3

As people get to know one another,the obvious observable differences become less important and the ________ differences in values,personality,and work preferences become more important.

Accepted Answer

A) socioeconomic 
B) unexplored cultural 
C) deeper psychological 
D) deep level diversity 
A) socioeconomic 
B) unexplored cultural 
C) deeper psychological 
D) deep level diversity

Question 4

Jeremy, Amanda, Taylor, and Omar work in the design department at Casuarina which makes casual and fitness related clothing for the local market. The company has been up and running for over five years and is making profit. Now they are in the process of expanding to the Japanese market where Canadian brands and quality are highly valued. The company has from the beginning embraced diversity as the founders were from Ireland and Turkey. As the company expanded, more diverse and multicultural employees were brought in. There are one or two pockets of the company where talented Caucasian employees at times seem standoffish and keep themselves apart from the rest of the employees during breaks or social occasions.
-In the process of getting acquainted Taylor and Amanda discover that they have different tastes in music and film.Taylor is extroverted and Amanda is introverted.Taylor prefers working in teams and Amanda works best alone.They are exploring ________.

Accepted Answer

A) surface-level diversity 
B) deep-level diversity 
C) stereotypes 
D) biases 
A) surface-level diversity 
B) deep-level diversity 
C) stereotypes 
D) biases

Question 5

"Deep level diversity" refers to individual differences in values personality,and work preferences.

Accepted Answer

A) True 
 B)False

Question 6

Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward.
-Lucia is from Chile and is the only one in the group who has risen to a management position.She has been vying for an advanced promotion for several years because of her long,ten year tenure at the company.Time and again she has been disappointed to find out that men,her junior in years,experience,and position have been promoted around her.Lucia is experiencing ________.

Accepted Answer

A) prejudice 
B) a glass ceiling 
C) discrimination 
D) personal bias 
A) prejudice 
B) a glass ceiling 
C) discrimination 
D) personal bias

Question 7

A form of discrimination,incivility is said to occur when ________.

Accepted Answer

A) an employee is excluded from job opportunities or social events 
B) an employee belonging to a specific group is overtly threatened or bullied 
C) an employee's opinions are consciously ignored 
D) an employee is denied equal opportunity to perform 
A) an employee is excluded from job opportunities or social events 
B) an employee belonging to a specific group is overtly threatened or bullied 
C) an employee's opinions are consciously ignored 
D) an employee is denied equal opportunity to perform

Question 8

Which of the following benefits of workplace diversity contributes to organizational performance?

Accepted Answer

A) reduced costs associated with high turnover and absenteeism 
B) potential source of competitive advantage from improve innovation efforts 
C) increased understanding of the marketplace and improved ability to better market to diverse customers 
D) ability to attract and retain employees of diverse backgrounds 
A) reduced costs associated with high turnover and absenteeism 
B) potential source of competitive advantage from improve innovation efforts 
C) increased understanding of the marketplace and improved ability to better market to diverse customers 
D) ability to attract and retain employees of diverse backgrounds

Question 9

Workers in the Millennial generation prefer ________ in the workplace.

Accepted Answer

A) inclusion and acceptance 
B) fairness and integration 
C) their own ideas and approaches 
D) work-life balance and opportunity for advancement 
A) inclusion and acceptance 
B) fairness and integration 
C) their own ideas and approaches 
D) work-life balance and opportunity for advancement

Question 10

Differences arising from ________ factors becomes more important to people as they get to know one another.

Accepted Answer

A) gender 
B) ethnicity 
C) bias 
D) personality 
A) gender 
B) ethnicity 
C) bias 
D) personality

Question 11

Lululemon is a chain of fashion stores that serve men's,women's,and children's clothing categories.Jay,a motorcycle accident victim with an amputated leg,applies for a position at the warehouse unpacking merchandise deliveries.Which one of the following assumptions by Lululemon would prevent them from hiring him?

Accepted Answer

A) Persons with disabilities are protected from discrimination. 
B) Some jobs cannot be accommodated to a disability. 
C) Other workers at the facility would resent a disabled worker. 
D) Absentee rates for disabled employees are the same as for able bodied employees. 
A) Persons with disabilities are protected from discrimination. 
B) Some jobs cannot be accommodated to a disability. 
C) Other workers at the facility would resent a disabled worker. 
D) Absentee rates for disabled employees are the same as for able bodied employees.

Question 12

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

Accepted Answer

A) acceptance of religious dress in the workplace 
B) providing accommodation for religious practices 
C) when certain religious holidays fall 
D) providing special treatment to minority religious groups 
A) acceptance of religious dress in the workplace 
B) providing accommodation for religious practices 
C) when certain religious holidays fall 
D) providing special treatment to minority religious groups

Question 13

Organizations and managers in general have fears about employing disabled workers because of high cost of accommodating them.

Accepted Answer

A) True 
 B)False

Question 14

Management at FinnTech think the company is doing well. They have grown from the original 8 employees to the current 26. In the last year the business has been booming and they quickly needed more employees. Now the company has a comfortable mix of the original 8 men, some women and visible minorities. The original 8 run the company from executive positions. Because employment laws in Canada have changed considerably, the executives at FinnTech have made a concerted effort to bring in more women and visible minorities. The women work in less important positions in the company and most of the factory floor workers are recent immigrants and visible minorities. They know that Asians are good with figures so they brought in Anna Li to head the two-person accounting department. They even hired one of the newly arrived Syrian refugees as he was highly recommended for his technical skills. The company lounge and lunch room is a popular place for employees to mix and get to know one another although it seems that there are closed groups that are drawn to one another all the time. Tom Harrington is the HR manager and often drops in, visibly for coffee and doughnuts, but in reality to observe and listen how the employees get along.
-Executives at FinnTech have decided to initiate a diversity skills training program to educate employees about the importance of diversity in the workplace and promote inclusivity of all employees.Which of the following should be the first step to be implemented in the program?

Accepted Answer

A) making employees aware of the assumptions as biases they have 
B) teaching people-specific skills on how to communicate effectively with their fellow employees 
C) increasing employees' sensitivity and openness to those who are different from them 
D) training employees on how to work effectively in a diverse work environment 
A) making employees aware of the assumptions as biases they have 
B) teaching people-specific skills on how to communicate effectively with their fellow employees 
C) increasing employees' sensitivity and openness to those who are different from them 
D) training employees on how to work effectively in a diverse work environment

Question 15

Income,socioeconomic background and physical attractiveness are not diversity issues in the workplace.

Accepted Answer

A) True 
 B)False

Question 16

Diversity is limited to fair hiring practices,perceived discrimination and inequality.

Accepted Answer

A) True 
 B)False

Question 17

"Surface level diversity" refers to the deeply held convictions of a person about their culture,identity,faith,and beliefs.

Accepted Answer

A) True 
 B)False

Question 18

Findings suggest that stock prices of companies with more progressive LGBT policies outperform competitors that don't have such policies.

Accepted Answer

A) True 
 B)False

Question 19

Race is a socially constructed meaning and has no basis in biology.

Accepted Answer

A) True 
 B)False

Question 20

The responsibility for managing diversity issues originates with HR department policies,and all functional department managers who are closest to the employees.

Accepted Answer

A) True 
 B)False

________ provides an organizational performance benefit from workforce diversity.

Which of the following managerial styles is traditionally considered to be masculine?

As people get to know one another,the obvious observable differences become less important and the ________ differences in values,personality,and work preferences become more important.

"Deep level diversity" refers to individual differences in values personality,and work preferences.

A form of discrimination,incivility is said to occur when ________.

Which of the following benefits of workplace diversity contributes to organizational performance?

Workers in the Millennial generation prefer ________ in the workplace.

Differences arising from ________ factors becomes more important to people as they get to know one another.

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

Organizations and managers in general have fears about employing disabled workers because of high cost of accommodating them.

Income,socioeconomic background and physical attractiveness are not diversity issues in the workplace.

Diversity is limited to fair hiring practices,perceived discrimination and inequality.

"Surface level diversity" refers to the deeply held convictions of a person about their culture,identity,faith,and beliefs.

Findings suggest that stock prices of companies with more progressive LGBT policies outperform competitors that don't have such policies.

Race is a socially constructed meaning and has no basis in biology.

The responsibility for managing diversity issues originates with HR department policies,and all functional department managers who are closest to the employees.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 3: Managing Diversity

________ provides an organizational performance benefit from workforce diversity.

Which of the following managerial styles is traditionally considered to be masculine?

As people get to know one another,the obvious observable differences become less important and the ________ differences in values,personality,and work preferences become more important.

"Deep level diversity" refers to individual differences in values personality,and work preferences.

A form of discrimination,incivility is said to occur when ________.

Which of the following benefits of workplace diversity contributes to organizational performance?

Workers in the Millennial generation prefer ________ in the workplace.

Differences arising from ________ factors becomes more important to people as they get to know one another.

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

Organizations and managers in general have fears about employing disabled workers because of high cost of accommodating them.

Income,socioeconomic background and physical attractiveness are not diversity issues in the workplace.

Diversity is limited to fair hiring practices,perceived discrimination and inequality.

"Surface level diversity" refers to the deeply held convictions of a person about their culture,identity,faith,and beliefs.

Findings suggest that stock prices of companies with more progressive LGBT policies outperform competitors that don't have such policies.

Race is a socially constructed meaning and has no basis in biology.

The responsibility for managing diversity issues originates with HR department policies,and all functional department managers who are closest to the employees.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters