Exam 16: Managing Groups and Teams

________ is the tendency for individuals to expend less effort when working collectively than when working individually.

If group cohesiveness is ________ and goals are ________,productivity decreases.

The challenge of creating team players is greatest when the national culture is highly collectivist.

________ conflict refers to how the work gets done.

Which of the following is a drawback of global teams?

The two vice-presidents were in a heated debate. Celine believed that the company's traditional marketing strategy was no longer effective at attracting new customers, but that loyal customers would stay regardless. So, she proposed an aggressive new marketing promotion to "spice things up a bit" and target new customers. Merle strongly disagreed. He felt the company was doing fine and was concerned that an aggressive new approach might scare away loyal customers without any guarantee of gaining new customers. Regardless of who was right, their battle was causing a stir in the organization. Some felt that a conflict such as this hurt the company and made it appear weak to employees and shareholders. Others felt that a conflict over marketing strategies was bound to occur eventually, and that it may even help the company. Still others even encouraged such conflict and felt it was absolutely necessary in order to achieve the best outcome. -Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n)________ view of conflict.

Which of the following is a characteristic of work teams?

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Strato Engineering, a technology product company, recently organized Team 1 to develop the next generation of the company's model CVF-D. The team is composed of the product development manager, chief engineer, director of procurement, human resource director—technology, marketing research director, cost analysis director, operations director—production, and the four highest-dollar project vendors. The preliminary projection for the lifetime of the team to prototype production is expected to be two years due to the level of technology involved in the product. Team 2 has also been recently established to solve a problem with an adhesive used to attach a thin-foil material to a finished metal surface. There are three members in this team: installer, engineer, and sales representative for the adhesive manufacturer. They operate without a manager and no one in particular is the leader. It is anticipated that it will require about two days to solve the problem. Team 3 has been working together for four years implementing modifications to the company's current model CVF-C. It is composed of members from procurement, engineering, and production. It also includes several vendors and Strato Engineering customers' procurement agents. None of the members of this team are at the same location. They use a sophisticated computer-aided design program to view the product onscreen in three-dimensional form at each location simultaneously. At the Oshawa facility, Team 4 has been formed to stamp a new part. It requires four members, and they rotate jobs every two hours. Before beginning the workday, they meet for about 10 minutes and discuss the work that needs to be completed that day. -Team 1 is a ________ team.

Which of the following statements is TRUE about group decision making?

Which of the following is TRUE about group decision making?

Francine's team has developed some very innovative solutions to the problems facing the company,but they feel there is still room for improvement in their report.Francine's team appears to be operating at which level of conflict?

Social networks among team members have no impact on the goal attainment of the team.

A set of expected behaviour patterns attributed to someone who occupies a given position in a social unit is called ________.

The two vice-presidents were in a heated debate. Celine believed that the company's traditional marketing strategy was no longer effective at attracting new customers, but that loyal customers would stay regardless. So, she proposed an aggressive new marketing promotion to "spice things up a bit" and target new customers. Merle strongly disagreed. He felt the company was doing fine and was concerned that an aggressive new approach might scare away loyal customers without any guarantee of gaining new customers. Regardless of who was right, their battle was causing a stir in the organization. Some felt that a conflict such as this hurt the company and made it appear weak to employees and shareholders. Others felt that a conflict over marketing strategies was bound to occur eventually, and that it may even help the company. Still others even encouraged such conflict and felt it was absolutely necessary in order to achieve the best outcome. -Conflict that supports the organization's goals is considered ________ conflict.

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

Which of the following would be considered a formal group?

Strato Engineering, a technology product company, recently organized Team 1 to develop the next generation of the company's model CVF-D. The team is composed of the product development manager, chief engineer, director of procurement, human resource director—technology, marketing research director, cost analysis director, operations director—production, and the four highest-dollar project vendors. The preliminary projection for the lifetime of the team to prototype production is expected to be two years due to the level of technology involved in the product. Team 2 has also been recently established to solve a problem with an adhesive used to attach a thin-foil material to a finished metal surface. There are three members in this team: installer, engineer, and sales representative for the adhesive manufacturer. They operate without a manager and no one in particular is the leader. It is anticipated that it will require about two days to solve the problem. Team 3 has been working together for four years implementing modifications to the company's current model CVF-C. It is composed of members from procurement, engineering, and production. It also includes several vendors and Strato Engineering customers' procurement agents. None of the members of this team are at the same location. They use a sophisticated computer-aided design program to view the product onscreen in three-dimensional form at each location simultaneously. At the Oshawa facility, Team 4 has been formed to stamp a new part. It requires four members, and they rotate jobs every two hours. Before beginning the workday, they meet for about 10 minutes and discuss the work that needs to be completed that day. -Team 3 is a ________ team.

Global teams are associated with high levels of groupthink.

Carly is compiling the notes from her team members into one document to help them complete the project on time.Carly is performing a task-accomplishment role.