Exam 2: Decisions and Processes: Value Driven Business

Which of the following is an example of an intelligent system?

Automating a business process that contains _______ or _______ will magnify or amplify these problems if they are not corrected first.

What is the viewing of the physical world with computer-generated layers of information added to it?

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Which of the following is a type of effectiveness MIS metric?

Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.

What is the difference between customer-facing processes and business-facing processes?

Product delivery is a customer-facing business process.

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

What are static, routine, daily business processes, such as stocking inventory, checking out customers, or daily opening and closing processes?

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Which processes would be found in the operations management department?

A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.

When considering the 5 steps of the order-to-delivery business process, supporting sales are included in which step?

At the operational level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Online transaction processing (OLTP) is the capturing of transaction and event information using technology to _____________.

What are managerial business processes?

Which of the below examples indicates when the time is right to initiate a business process change?

As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the following does not represent a cross-functional business process?