Exam 2: Decisions and Processes: Value Driven Business

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

Which of the following is not included as part of a benchmark?

A dynamic process is continuously changing and provides business solutions to ever-changing business operations.

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

Examples of dynamic processes include running payroll, calculating taxes, and creating financial statements.

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

A project is a temporary activity a company undertakes to create a unique product, service, or result.

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Which of the following is considered the output in the systems thinking example of a TPS?

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

The proportion of the market that a firm captures is called market share.

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Several factors can accelerate the need for a company to make business improvement processes.What is the most obvious factor?

What types of business decisions would an EIS use AI for?

Which of the following is a customer-facing process?