Question 1

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Accepted Answer

A) order to delivery process 
B) customer billing process 
C) customer loan process 
D) All of these are correct. 
A) order to delivery process 
B) customer billing process 
C) customer loan process 
D) All of these are correct.

Question 2

What is drill-down capability?

Accepted Answer

A) involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) the ability to look at information from different perspectives 
C) enables users to get details, and details of details, of information 
D) finds the inputs necessary to achieve a goal such as a desired level of output 
A) involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) the ability to look at information from different perspectives 
C) enables users to get details, and details of details, of information 
D) finds the inputs necessary to achieve a goal such as a desired level of output

Question 3

A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

Accepted Answer

A) True 
 B)False

Question 4

What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?

Accepted Answer

A) online transaction processing (OLTP) 
B) online analytical processing (OLAP) 
C) digital dashboard 
D) visualization 
A) online transaction processing (OLTP) 
B) online analytical processing (OLAP) 
C) digital dashboard 
D) visualization

Question 5

Anne Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to ensure the company has 10 percent market share by the end of the year.When evaluating the current sales numbers, she determines that her sales division has total sales of $3 million and the entire industry has total sales of $50 million.What additional sales must Anne Marie's division meet to ensure they have 10 percent of the market by the end of the year?

Accepted Answer

A) $1 million 
B) $2 million 
C) $5 million 
D) $10 million 
A) $1 million 
B) $2 million 
C) $5 million 
D) $10 million

Question 6

Which of the following is an important challenge facing managers today?

Accepted Answer

A) making business decisions 
B) cultivating strategies 
C) competing to win in today's market 
D) All of these are correct. 
A) making business decisions 
B) cultivating strategies 
C) competing to win in today's market 
D) All of these are correct.

Question 7

What is a graphical notation that depicts the steps in a business process?

Accepted Answer

A) business process model nation 
B) business practice model notation 
C) business process model notation 
D) business practice management notes 
A) business process model nation 
B) business practice model notation 
C) business process model notation 
D) business practice management notes

Question 8

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

A) True 
 B)False

Question 9

Managers use transactional information when making structured decisions at the operational level.

Accepted Answer

A) True 
 B)False

Question 10

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

Accepted Answer

A) Managers need to analyze large amounts of information. 
B) Managers must make decisions quickly. 
C) Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions. 
D) All of these are correct. 
A) Managers need to analyze large amounts of information. 
B) Managers must make decisions quickly. 
C) Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions. 
D) All of these are correct.

Question 11

What is a graphical display of patterns and complex relationships in large amounts of data?

Accepted Answer

A) visualization 
B) model 
C) table 
D) digital spreadsheet 
A) visualization 
B) model 
C) table 
D) digital spreadsheet

Question 12

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Accepted Answer

A) a cargo transport system 
B) book distribution center 
C) a flu epidemic 
D) All of these are correct. 
A) a cargo transport system 
B) book distribution center 
C) a flu epidemic 
D) All of these are correct.

Question 13

Which of the following is considered an input in the systems thinking example of a TPS?

Accepted Answer

A) CRUD 
B) calculate 
C) report 
D) source document 
A) CRUD 
B) calculate 
C) report 
D) source document

Question 14

Effectiveness MIS metrics include throughput, transaction speed, and system availability.

Accepted Answer

A) True 
 B)False

Question 15

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Accepted Answer

A) True 
 B)False

Question 16

Bill Schultz works at a high-power investment firm in Los Angeles.Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organizational pyramid would you categorize Bill?

Accepted Answer

A) strategic 
B) owner 
C) operational 
D) managerial 
A) strategic 
B) owner 
C) operational 
D) managerial

Question 17

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

Accepted Answer

A) Accounting and Finance 
B) Marketing and Sales 
C) Operations Management 
D) Human Resources 
A) Accounting and Finance 
B) Marketing and Sales 
C) Operations Management 
D) Human Resources

Question 18

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Accepted Answer

A) True 
 B)False

Question 19

What are operational business processes?

Accepted Answer

A) dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions 
B) semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements 
C) static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes 
D) None of these are correct. 
A) dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions 
B) semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements 
C) static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes 
D) None of these are correct.

Question 20

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Accepted Answer

Being able to sort, calculate, analyze,

Which of the following processes focuses on the entire customer order process and operates across functional departments?

What is drill-down capability?

A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?

Which of the following is an important challenge facing managers today?

What is a graphical notation that depicts the steps in a business process?

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Managers use transactional information when making structured decisions at the operational level.

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

What is a graphical display of patterns and complex relationships in large amounts of data?

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Which of the following is considered an input in the systems thinking example of a TPS?

Effectiveness MIS metrics include throughput, transaction speed, and system availability.

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

What are operational business processes?

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 2: Decisions and Processes: Value Driven Business

Which of the following processes focuses on the entire customer order process and operates across functional departments?

What is drill-down capability?

A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?

Which of the following is an important challenge facing managers today?

What is a graphical notation that depicts the steps in a business process?

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Managers use transactional information when making structured decisions at the operational level.

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

What is a graphical display of patterns and complex relationships in large amounts of data?

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Which of the following is considered an input in the systems thinking example of a TPS?

Effectiveness MIS metrics include throughput, transaction speed, and system availability.

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

What are operational business processes?

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters