Question 1

At the strategic decision-making level, employees develop, control, and maintain core business activities.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a type of efficiency MIS metric?

Accepted Answer

A) customer satisfaction 
B) conversion rates 
C) financial transactions 
D) web traffic 
A) customer satisfaction 
B) conversion rates 
C) financial transactions 
D) web traffic

Question 3

When considering the 5 steps of the order-to-delivery business process, manufacturing goods are included in which step?

Accepted Answer

A) Step 2 - Sales 
B) Step 1 - Marketing 
C) Step 3 - Operations management 
D) Step 5 - Customer service 
A) Step 2 - Sales 
B) Step 1 - Marketing 
C) Step 3 - Operations management 
D) Step 5 - Customer service

Question 4

Executives of a company deal less with details of the operational activities and more with the higher meaningful aggregations of information, or "coarser" information.What refers to the level of detail in the model?

Accepted Answer

A) drill-down 
B) visualization 
C) granularity 
D) consolidation 
A) drill-down 
B) visualization 
C) granularity 
D) consolidation

Question 5

Google Glass is a work environment that is not located in any one physical space.

Accepted Answer

A) True 
 B)False

Question 6

Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.

Accepted Answer

A) True 
 B)False

Question 7

When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate?

Accepted Answer

A) with high efficiency 
B) the upper right-hand corner of the interrelationship graph 
C) with high effectiveness 
D) All of these are correct. 
A) with high efficiency 
B) the upper right-hand corner of the interrelationship graph 
C) with high effectiveness 
D) All of these are correct.

Question 8

Asking how many employees are out sick is a type of operational question.

Accepted Answer

A) True 
 B)False

Question 9

What improves managerial level business processes?

Accepted Answer

A) performance measures 
B) bottlenecks 
C) redundancy 
D) streamlining 
A) performance measures 
B) bottlenecks 
C) redundancy 
D) streamlining

Question 10

Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness while reducing head count, which in turn reduces the overall operational _____________.

Accepted Answer

A) costs 
B) systems 
C) revenues 
D) intelligence 
A) costs 
B) systems 
C) revenues 
D) intelligence

Question 11

What produces graphical displays of patterns and complex relationships in large amounts of data?

Accepted Answer

A) granularity 
B) visualization 
C) digital dashboard 
D) All of these are correct. 
A) granularity 
B) visualization 
C) digital dashboard 
D) All of these are correct.

Question 12

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Accepted Answer

A) True 
 B)False

Question 13

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

Accepted Answer

A) True 
 B)False

Question 14

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Accepted Answer

A) As-Is process models 
B) To-Be process models 
C) competitive business process models 
D) workflow model 
A) As-Is process models 
B) To-Be process models 
C) competitive business process models 
D) workflow model

Question 15

What is represented by a circle in a business process model?

Accepted Answer

A) BPMN event 
B) BPMN activity 
C) BPMN flow 
D) BPMN gateway 
A) BPMN event 
B) BPMN activity 
C) BPMN flow 
D) BPMN gateway

Question 16

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

Accepted Answer

A) customer satisfaction metrics 
B) efficiency metrics 
C) effectiveness metrics 
D) benchmarking metrics 
A) customer satisfaction metrics 
B) efficiency metrics 
C) effectiveness metrics 
D) benchmarking metrics

Question 17

Managers constantly attempt to optimize _________.

Accepted Answer

A) static processes 
B) dynamic processes 
C) sales processes 
D) customer service processes 
A) static processes 
B) dynamic processes 
C) sales processes 
D) customer service processes

Question 18

Which of the following is considered an unstructured decision?

Accepted Answer

A) reordering inventory 
B) deciding to enter a new market 
C) creating the employee weekly staffing schedule 
D) creating the employee weekly production schedule 
A) reordering inventory 
B) deciding to enter a new market 
C) creating the employee weekly staffing schedule 
D) creating the employee weekly production schedule

Question 19

A virtual workplace is a work environment that is not located in any one physical space.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would efficiency MIS metrics measure?

Accepted Answer

A) response time 
B) system availability 
C) transaction speed 
D) All of these are correct. 
A) response time 
B) system availability 
C) transaction speed 
D) All of these are correct.

At the strategic decision-making level, employees develop, control, and maintain core business activities.

Which of the following is a type of efficiency MIS metric?

When considering the 5 steps of the order-to-delivery business process, manufacturing goods are included in which step?

Executives of a company deal less with details of the operational activities and more with the higher meaningful aggregations of information, or "coarser" information.What refers to the level of detail in the model?

Google Glass is a work environment that is not located in any one physical space.

Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.

When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate?

Asking how many employees are out sick is a type of operational question.

What improves managerial level business processes?

Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness while reducing head count, which in turn reduces the overall operational _____________.

What produces graphical displays of patterns and complex relationships in large amounts of data?

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

What is represented by a circle in a business process model?

Managers constantly attempt to optimize _________.

Which of the following is considered an unstructured decision?

A virtual workplace is a work environment that is not located in any one physical space.

Which of the following would efficiency MIS metrics measure?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 2: Decisions and Processes: Value Driven Business

At the strategic decision-making level, employees develop, control, and maintain core business activities.

Which of the following is a type of efficiency MIS metric?

When considering the 5 steps of the order-to-delivery business process, manufacturing goods are included in which step?

Executives of a company deal less with details of the operational activities and more with the higher meaningful aggregations of information, or "coarser" information.What refers to the level of detail in the model?

Google Glass is a work environment that is not located in any one physical space.

Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.

When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate?

Asking how many employees are out sick is a type of operational question.

What improves managerial level business processes?

Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness while reducing head count, which in turn reduces the overall operational _____________.

What produces graphical displays of patterns and complex relationships in large amounts of data?

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

What is represented by a circle in a business process model?

Managers constantly attempt to optimize _________.

Which of the following is considered an unstructured decision?

A virtual workplace is a work environment that is not located in any one physical space.

Which of the following would efficiency MIS metrics measure?

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters