Question 1

Which of the following are the four common types of effectiveness MIS metrics?

Accepted Answer

A) unstructured decisions, customer satisfaction, conversion rates, financial 
B) usability, customer service, conversion rates, fiscal year revenue 
C) usability, customer satisfaction, conversion rates, financial 
D) usability, customer satisfaction, conversion rates, affordability 
A) unstructured decisions, customer satisfaction, conversion rates, financial 
B) usability, customer service, conversion rates, fiscal year revenue 
C) usability, customer satisfaction, conversion rates, financial 
D) usability, customer satisfaction, conversion rates, affordability

Question 2

Which business process would you find in the marketing and sales division?

Accepted Answer

A) manufacturing inventory 
B) enrolling employees in health care benefits 
C) promoting of discounts 
D) creating financial statements 
A) manufacturing inventory 
B) enrolling employees in health care benefits 
C) promoting of discounts 
D) creating financial statements

Question 3

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

A) True 
 B)False

Question 4

Measuring the amount of website traffic is the best way to determine an organization's success.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a feature of a neural network?

Accepted Answer

A) Neural networks can cope with huge volumes of information with many variables. 
B) Neural networks can function without complete or well-structured information. 
C) Neural networks can analyze linear relationships only. 
D) Neural networks can learn and adjust to new circumstances on their own. 
A) Neural networks can cope with huge volumes of information with many variables. 
B) Neural networks can function without complete or well-structured information. 
C) Neural networks can analyze linear relationships only. 
D) Neural networks can learn and adjust to new circumstances on their own.

Question 6

What types of metrics measure customer satisfaction?

Accepted Answer

A) efficiency MIS metrics 
B) effectiveness MIS metrics 
C) both efficiency and effectiveness MIS metrics 
D) both ROI and market share 
A) efficiency MIS metrics 
B) effectiveness MIS metrics 
C) both efficiency and effectiveness MIS metrics 
D) both ROI and market share

Question 7

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

Accepted Answer

A) automation 
B) streamlining 
C) reengineering 
D) improvement 
A) automation 
B) streamlining 
C) reengineering 
D) improvement

Question 8

The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A) modeled the As-Is process, fixed the errors, and then created the To-Be process 
B) modeled the To-Be process, fixed the errors, and then created the As-Is process 
C) moved directly to implementing the To-Be process without analyzing the As-Is process 
D) moved directly to implementing the As-Is process without analyzing the To-Be process 
A) modeled the As-Is process, fixed the errors, and then created the To-Be process 
B) modeled the To-Be process, fixed the errors, and then created the As-Is process 
C) moved directly to implementing the To-Be process without analyzing the As-Is process 
D) moved directly to implementing the As-Is process without analyzing the To-Be process

Question 9

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

Accepted Answer

A) OLTP is used at the operational level; OLAP is used at the managerial level 
B) OLTP is used to capture transactional and event data; OLAP is used to manipulate information 
C) OLTP is used to support structured decisions; OLAP is used to support semistructured decisions 
D) All of these are correct. 
A) OLTP is used at the operational level; OLAP is used at the managerial level 
B) OLTP is used to capture transactional and event data; OLAP is used to manipulate information 
C) OLTP is used to support structured decisions; OLAP is used to support semistructured decisions 
D) All of these are correct.

Question 10

What are measurements that evaluate results to determine whether a project is meeting its goals?

Accepted Answer

A) ROI 
B) metrics 
C) best practices 
D) KPI 
A) ROI 
B) metrics 
C) best practices 
D) KPI

Question 11

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Accepted Answer

A) TPS, DSS, EIS 
B) DSS, TPS, EIS 
C) EIS, DSS, TPS 
D) None of these are correct; it varies from organization to organization. 
A) TPS, DSS, EIS 
B) DSS, TPS, EIS 
C) EIS, DSS, TPS 
D) None of these are correct; it varies from organization to organization.

Question 12

Source documents are simplified representation or abstraction of reality.

Accepted Answer

A) True 
 B)False

Question 13

What indicates the earning power of a project?

Accepted Answer

A) ROI 
B) metrics 
C) best practices 
D) KPI 
A) ROI 
B) metrics 
C) best practices 
D) KPI

Question 14

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A) ordering inventory 
B) processing sales 
C) promoting discounts 
D) paying of accounts payable 
A) ordering inventory 
B) processing sales 
C) promoting discounts 
D) paying of accounts payable

Question 15

Examples of static processes include running payroll, calculating taxes, and creating financial statements.

Accepted Answer

A) True 
 B)False

Question 16

What is the science of fact-based decision making?

Accepted Answer

A) analytics 
B) structured decisions 
C) unstructured decisions 
D) semistructured decisions 
A) analytics 
B) structured decisions 
C) unstructured decisions 
D) semistructured decisions

Question 17

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Accepted Answer

A) genetic algorithm 
B) expert system 
C) intelligent agent 
D) virtual reality 
A) genetic algorithm 
B) expert system 
C) intelligent agent 
D) virtual reality

Question 18

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

A) True 
 B)False

Question 19

What is the primary goal of using As-Is and To-Be process models?

Accepted Answer

A) to determine employee specific errors 
B) to determine measurement metrics 
C) to determine the best way to solve a proble 
D) to determine what the problem is and then how to solve the problem 
A) to determine employee specific errors 
B) to determine measurement metrics 
C) to determine the best way to solve a proble 
D) to determine what the problem is and then how to solve the problem

Question 20

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Accepted Answer

A) True 
 B)False

Which of the following are the four common types of effectiveness MIS metrics?

Which business process would you find in the marketing and sales division?

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Measuring the amount of website traffic is the best way to determine an organization's success.

Which of the following is not a feature of a neural network?

What types of metrics measure customer satisfaction?

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

What are measurements that evaluate results to determine whether a project is meeting its goals?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Source documents are simplified representation or abstraction of reality.

What indicates the earning power of a project?

Which of the following represents a business process you would find in the operations management department?

Examples of static processes include running payroll, calculating taxes, and creating financial statements.

What is the science of fact-based decision making?

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

What is the primary goal of using As-Is and To-Be process models?

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters

Exam 2: Decisions and Processes: Value Driven Business

Which of the following are the four common types of effectiveness MIS metrics?

Which business process would you find in the marketing and sales division?

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Measuring the amount of website traffic is the best way to determine an organization's success.

Which of the following is not a feature of a neural network?

What types of metrics measure customer satisfaction?

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

What are measurements that evaluate results to determine whether a project is meeting its goals?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Source documents are simplified representation or abstraction of reality.

What indicates the earning power of a project?

Which of the following represents a business process you would find in the operations management department?

Examples of static processes include running payroll, calculating taxes, and creating financial statements.

What is the science of fact-based decision making?

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

What is the primary goal of using As-Is and To-Be process models?

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Management Information Systems: Business Driven MIS

Ebusiness: Electronic Business Value

Ethics and Information Security: Mis Business Concerns: Module 2: Technical Foundations of MIS

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business: Module 3: Enterprise MIS

Enterprise Applications: Business Communications

Systems Development and Project Management: Corporateresponsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Data-Bases-Apply Your Knowledge-Glossary

Filters