Question 1

Which of the following statements best describes a company's views on its employees engaging in social media?

Accepted Answer

A) Companies are aware that they can control and restrict employees from engaging in social media. 
B) Companies understand that employees use social media for the sole purpose of self-expression. 
C) Companies understand that employees use social media for the sole purpose of improving the company's business. 
D) Companies respect the rights of its employees to use blogs and other social media tools for both personal and professional use. 
E) Companies view social media as having a negative effect on employee productivity and consider it a distraction. 
A) Companies are aware that they can control and restrict employees from engaging in social media. 
B) Companies understand that employees use social media for the sole purpose of self-expression. 
C) Companies understand that employees use social media for the sole purpose of improving the company's business. 
D) Companies respect the rights of its employees to use blogs and other social media tools for both personal and professional use. 
E) Companies view social media as having a negative effect on employee productivity and consider it a distraction. D

Question 2

Flames are emails or other digital communications with "hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization."

Accepted Answer

A) True 
 B)False  True

Question 3

Social media offer an ideal means of continuously learning about your company, your industry, and your discipline.

Accepted Answer

A) True 
 B)False  True

Question 4

Younger people are often expert at developing an online professional presence but they are less skilled at developing an online social persona.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is most likely to be true of User 2.0?

Accepted Answer

A) Passively reads and searches for content 
B) Depends on content creator; does not express own opinion 
C) Gets the web as is 
D) Stays connected online all the time 
E) Uses email as the main communication tool 
A) Passively reads and searches for content 
B) Depends on content creator; does not express own opinion 
C) Gets the web as is 
D) Stays connected online all the time 
E) Uses email as the main communication tool

Question 6

Which of the following is most likely to contribute to email chains?

Accepted Answer

A) Including a subject line in the message 
B) Including attachments in the email 
C) Providing contact details in the subject line of the message 
D) Using the "reply to all" feature 
E) Using a signature block in the message 
A) Including a subject line in the message 
B) Including attachments in the email 
C) Providing contact details in the subject line of the message 
D) Using the "reply to all" feature 
E) Using a signature block in the message

Question 7

Explain how e-interruptions affect productivity.

Accepted Answer

Constantly checking incoming messages-em

Question 8

Craig is the sales manager at Blaize Supersports and has a 20-member-strong sales team that reports to him.On an average, Craig receives about 115 emails and sends out 75 emails a day.James, a salesperson at the store, leaves the subject line blank while typing out a leave request mail to Craig.James wants to take the week off and spend time with his family.As James is about to send it, he realizes that the subject line is blank.Which of the following should James do before sending the email to Craig?

Accepted Answer

A) Send it anyway since the subject line shouldn't matter to Craig. 
B) Include only the number of days and dates in the subject line. 
C) Type his name, department details, and employee id in the email and then send it to Craig. 
D) Use a descriptive subject line such as "Leave of absence request." 
E) Send the email as it is and then call Craig to inform him about the email. 
A) Send it anyway since the subject line shouldn't matter to Craig. 
B) Include only the number of days and dates in the subject line. 
C) Type his name, department details, and employee id in the email and then send it to Craig. 
D) Use a descriptive subject line such as "Leave of absence request." 
E) Send the email as it is and then call Craig to inform him about the email.

Question 9

Which of the following should be avoided?

Accepted Answer

A) Sending an email to more than one person 
B) Including attachments in the mail 
C) Contributing to confusing and repetitive email chains 
D) Letting others know that you cannot respond immediately 
E) Apologizing to someone via an email 
A) Sending an email to more than one person 
B) Including attachments in the mail 
C) Contributing to confusing and repetitive email chains 
D) Letting others know that you cannot respond immediately 
E) Apologizing to someone via an email

Question 10

Chris and Susan are employees of Finvest Corp.During a recent appraisal, David, Susan's manager, arrived at a conclusion that her performance this year was not as good as the previous year.When Chris came to know about this, he sent an email to Susan explaining to her that she was probably distracted at work because of her texting and social networking habits, which in turn hampered her productivity.He advised her to improve her productivity and do well in the next appraisal.On reading this, Susan lashed back at Chris and asked him not to interfere into her matters.Susan's behavior is an example of the _____.

Accepted Answer

A) negativity effect 
B) neutrality effect 
C) positivity effect 
D) generality effect 
E) cordiality effect 
A) negativity effect 
B) neutrality effect 
C) positivity effect 
D) generality effect 
E) cordiality effect

Question 11

Humor and sarcasm, too, can be misinterpreted in digital communications, even among close colleagues.

Accepted Answer

A) True 
 B)False

Question 12

List the four areas of online reputation with an example each.

Accepted Answer

The four areas of online reputation are:

Question 13

Which of the following is most likely to be caused by people when they feel comfortable writing things online that they would not say in person?

Accepted Answer

A) Flames 
B) Noise 
C) Emotional hijacking 
D) Empathy 
E) Pessimism 
A) Flames 
B) Noise 
C) Emotional hijacking 
D) Empathy 
E) Pessimism

Question 14

Which of the following can be used to constructively address uncivil emails?

Accepted Answer

A) Engaging in cyber silence 
B) Sending out flames 
C) Composing the reply using the deductive approach 
D) Using the technique of defusing 
E) Composing the reply using the inductive approach 
A) Engaging in cyber silence 
B) Sending out flames 
C) Composing the reply using the deductive approach 
D) Using the technique of defusing 
E) Composing the reply using the inductive approach

Question 15

Which of the following should be practiced for professional social media use?

Accepted Answer

A) Do not comment on others' work. 
B) Limit your network to your formal work teams. 
C) Join teams built around common interests. 
D) Do not make your content accessible to others. 
E) Use social media at work and not at home. 
A) Do not comment on others' work. 
B) Limit your network to your formal work teams. 
C) Join teams built around common interests. 
D) Do not make your content accessible to others. 
E) Use social media at work and not at home.

Question 16

Coco-Cola has a set of _____ principles that serve as guidelines for their employees on how to conduct themselves online.

Accepted Answer

A) fifteen 
B) seven 
C) five 
D) ten 
E) twelve 
A) fifteen 
B) seven 
C) five 
D) ten 
E) twelve

Question 17

Considering the ease of reading, which of the following is most likely to be the correct length of a paragraph in an email?

Accepted Answer

A) 10 words 
B) 20 words 
C) 40 words 
D) 60 words 
E) 70 words 
A) 10 words 
B) 20 words 
C) 40 words 
D) 60 words 
E) 70 words

Question 18

Describe cyber incivility, passive incivility, and active incivility.

Accepted Answer

Cyber incivility is the violation of res

Question 19

In the original Internet, referred to as _____, most web pages were read-only and static.

Accepted Answer

A) Web 0.5 
B) Web 0.9 
C) Web 1.0 
D) Web 2.0 
E) Web 3.0 
A) Web 0.5 
B) Web 0.9 
C) Web 1.0 
D) Web 2.0 
E) Web 3.0

Question 20

A unique set of professional skills and attributes that others associate with you is called your _____.

Accepted Answer

A) personal brand 
B) meta message 
C) digital profile 
D) personal dashboard 
E) meta profile 
A) personal brand 
B) meta message 
C) digital profile 
D) personal dashboard 
E) meta profile

Which of the following statements best describes a company's views on its employees engaging in social media?

Flames are emails or other digital communications with "hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization."

Social media offer an ideal means of continuously learning about your company, your industry, and your discipline.

Younger people are often expert at developing an online professional presence but they are less skilled at developing an online social persona.

Which of the following is most likely to be true of User 2.0?

Which of the following is most likely to contribute to email chains?

Explain how e-interruptions affect productivity.

Which of the following should be avoided?

Humor and sarcasm, too, can be misinterpreted in digital communications, even among close colleagues.

List the four areas of online reputation with an example each.

Which of the following is most likely to be caused by people when they feel comfortable writing things online that they would not say in person?

Which of the following can be used to constructively address uncivil emails?

Which of the following should be practiced for professional social media use?

Coco-Cola has a set of _____ principles that serve as guidelines for their employees on how to conduct themselves online.

Considering the ease of reading, which of the following is most likely to be the correct length of a paragraph in an email?

Describe cyber incivility, passive incivility, and active incivility.

In the original Internet, referred to as _____, most web pages were read-only and static.

A unique set of professional skills and attributes that others associate with you is called your _____.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 7: Email and Other Traditional Tools for Business Communication

Which of the following statements best describes a company's views on its employees engaging in social media?

Flames are emails or other digital communications with "hostile intentions characterized by words of profanity, obscenity, and insults that inflict harm to a person or an organization."

Social media offer an ideal means of continuously learning about your company, your industry, and your discipline.

Younger people are often expert at developing an online professional presence but they are less skilled at developing an online social persona.

Which of the following is most likely to be true of User 2.0?

Which of the following is most likely to contribute to email chains?

Explain how e-interruptions affect productivity.

Which of the following should be avoided?

Humor and sarcasm, too, can be misinterpreted in digital communications, even among close colleagues.

List the four areas of online reputation with an example each.

Which of the following is most likely to be caused by people when they feel comfortable writing things online that they would not say in person?

Which of the following can be used to constructively address uncivil emails?

Which of the following should be practiced for professional social media use?

Coco-Cola has a set of _____ principles that serve as guidelines for their employees on how to conduct themselves online.

Considering the ease of reading, which of the following is most likely to be the correct length of a paragraph in an email?

Describe cyber incivility, passive incivility, and active incivility.

In the original Internet, referred to as _____, most web pages were read-only and static.

A unique set of professional skills and attributes that others associate with you is called your _____.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters