Question 1

While writing business messages, one should avoid sentences that begin with "it is" or "there are" because they:

Accepted Answer

A) fail to provide a specific subject. 
B) contain nonliteral meanings. 
C) are not flexible enough to allow slanting of facts. 
D) negatively affect the navigational design of the message. 
E) cause your readers to doubt your intentions. 
A) fail to provide a specific subject. 
B) contain nonliteral meanings. 
C) are not flexible enough to allow slanting of facts. 
D) negatively affect the navigational design of the message. 
E) cause your readers to doubt your intentions. A

Question 2

Discuss how to proofread a business document.

Accepted Answer

Proofreading involves rereading your entire document to make sure it is influential and accurate. You might consider rereading each sentence several times, each time with a different focus. On your first pass, place yourself in the position of your audience members. Imagine how they will respond. On your second pass, check for problems with writing style and language mechanics.

Question 3

The difference between expert business writers and average business writers is that expert business writers:

Accepted Answer

A) avoid the use of the other-oriented tone. 
B) prefer the passive voice over the active voice. 
C) effectively slant facts whenever required. 
D) use buzzwords and figures of speech frequently throughout the message. 
E) devote more time to planning and reviewing as compared to drafting. 
A) avoid the use of the other-oriented tone. 
B) prefer the passive voice over the active voice. 
C) effectively slant facts whenever required. 
D) use buzzwords and figures of speech frequently throughout the message. 
E) devote more time to planning and reviewing as compared to drafting. E

Question 4

Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility?

Accepted Answer

A) Using strong analogies 
B) Using inaccurate statements 
C) Avoiding slanting 
D) Avoiding exaggerations 
E) Using the other-oriented tone 
A) Using strong analogies 
B) Using inaccurate statements 
C) Avoiding slanting 
D) Avoiding exaggerations 
E) Using the other-oriented tone

Question 5

One primary cause of overly lengthy paragraphs is:

Accepted Answer

A) using active voice in the paragraph. 
B) placing more than one main idea in the paragraph. 
C) using active verbs in the paragraph. 
D) being specific. 
E) being accurate. 
A) using active voice in the paragraph. 
B) placing more than one main idea in the paragraph. 
C) using active verbs in the paragraph. 
D) being specific. 
E) being accurate.

Question 6

In the context of writing a business message, your goal of completeness specifically means that:

Accepted Answer

A) your message exaggerates facts. 
B) your message provides all the information necessary to meet the intended purpose. 
C) your message is concise. 
D) your message has a lot of text and few white spaces. 
E) your message has a lot of buzzwords. 
A) your message exaggerates facts. 
B) your message provides all the information necessary to meet the intended purpose. 
C) your message is concise. 
D) your message has a lot of text and few white spaces. 
E) your message has a lot of buzzwords.

Question 7

What are the advantages of using the active voice in business messages?

Accepted Answer

Using active voice in writing includes m

Question 8

When you write concisely, your message is far easier to read.

Accepted Answer

A) True 
 B)False

Question 9

Being specific in your business writings is most likely to:

Accepted Answer

A) make your readers doubt your competency. 
B) result in your readers losing patience and wanting to scan your message. 
C) assure your readers that you are not hiding any facts from them. 
D) lower the possibility that your readers would respond to your message as you intend. 
E) decrease the credibility of the message. 
A) make your readers doubt your competency. 
B) result in your readers losing patience and wanting to scan your message. 
C) assure your readers that you are not hiding any facts from them. 
D) lower the possibility that your readers would respond to your message as you intend. 
E) decrease the credibility of the message.

Question 10

In the context of the reviewing process, the "F" in the FAIR test stands for _____.

Accepted Answer

A) freedom 
B) facts 
C) fluency 
D) fairness 
E) flexibility 
A) freedom 
B) facts 
C) fluency 
D) fairness 
E) flexibility

Question 11

The closer you match your writing style to the way your readers think and talk, the easier it is for them to process the information you present.

Accepted Answer

A) True 
 B)False

Question 12

List the various components of the reviewing stage that are involved in the process of developing a business document.

Accepted Answer

The various components of the

Question 13

For most written business communications, the first consideration should be to:

Accepted Answer

A) present the message in a visually appealing manner. 
B) get the message across in an easy-to-read manner. 
C) slant facts in an effective manner. 
D) construct the message in the passive voice. 
A) present the message in a visually appealing manner. 
B) get the message across in an easy-to-read manner. 
C) slant facts in an effective manner. 
D) construct the message in the passive voice.

Question 14

The use of familiar words in business messages is most likely to:

Accepted Answer

A) distract attention from the message. 
B) decrease the credibility of the message. 
C) help the readers to process the information easily. 
D) help the writers to efficiently slant facts. 
E) decrease the specificity of the message. 
A) distract attention from the message. 
B) decrease the credibility of the message. 
C) help the readers to process the information easily. 
D) help the writers to efficiently slant facts. 
E) decrease the specificity of the message.

Question 15

The authorities at Lavender garment manufacturing company conducted a survey with the intention of standardizing the productivity of the employees so as to increase the company profits.Based on their findings, they set their standards and circulated the following message, "Every employee should manufacture as many shirts as possible." However it failed to clearly deliver the intended message.Which of the following is most likely to be the reason for this failure?

Accepted Answer

A) Use of the other-oriented tone 
B) Slanting of facts 
C) Exaggeration of facts 
D) Lack of specificity 
E) Lack of buzzwords 
A) Use of the other-oriented tone 
B) Slanting of facts 
C) Exaggeration of facts 
D) Lack of specificity 
E) Lack of buzzwords

Question 16

In the context of using headings in business documents, which of the following guidelines would improve the ease of reading?

Accepted Answer

A) Avoid using headings in complex messages. 
B) Use different font styles and formatting for different headings. 
C) As you develop your headings, make sure you accurately convey the contents of a section. 
D) Use wordy prepositional phrases as headings. 
E) Avoid using headings in information-rich messages. 
A) Avoid using headings in complex messages. 
B) Use different font styles and formatting for different headings. 
C) As you develop your headings, make sure you accurately convey the contents of a section. 
D) Use wordy prepositional phrases as headings. 
E) Avoid using headings in information-rich messages.

Question 17

Buzzwords should ideally be avoided while writing business messages.This is mainly because they:

Accepted Answer

A) are not flexible and do not allow slanting of facts. 
B) have a very broad technical context. 
C) become trite due to overuse and can stir negative feelings among some readers. 
D) shorten the length of the message. 
E) do not allow the use of the other-oriented tone in the message. 
A) are not flexible and do not allow slanting of facts. 
B) have a very broad technical context. 
C) become trite due to overuse and can stir negative feelings among some readers. 
D) shorten the length of the message. 
E) do not allow the use of the other-oriented tone in the message.

Question 18

Providing too much information can distract the readers and weigh a business document down.

Accepted Answer

A) True 
 B)False

Question 19

Is visual appeal the most important factor for creating a good business document?

Accepted Answer

Visual appeal is important but it is not

Question 20

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have shown that you value others, you are most likely checking:

Accepted Answer

A) if the facts you have stated are accurate. 
B) if you have granted enough access to the message recipients to provide input. 
C) if you are open about your motives. 
D) if you have demonstrated respect for the inherent worth of others. 
E) if you have made any logical errors. 
A) if the facts you have stated are accurate. 
B) if you have granted enough access to the message recipients to provide input. 
C) if you are open about your motives. 
D) if you have demonstrated respect for the inherent worth of others. 
E) if you have made any logical errors.

While writing business messages, one should avoid sentences that begin with "it is" or "there are" because they:

Discuss how to proofread a business document.

The difference between expert business writers and average business writers is that expert business writers:

Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility?

One primary cause of overly lengthy paragraphs is:

In the context of writing a business message, your goal of completeness specifically means that:

What are the advantages of using the active voice in business messages?

When you write concisely, your message is far easier to read.

Being specific in your business writings is most likely to:

In the context of the reviewing process, the "F" in the FAIR test stands for _____.

The closer you match your writing style to the way your readers think and talk, the easier it is for them to process the information you present.

List the various components of the reviewing stage that are involved in the process of developing a business document.

For most written business communications, the first consideration should be to:

The use of familiar words in business messages is most likely to:

In the context of using headings in business documents, which of the following guidelines would improve the ease of reading?

Buzzwords should ideally be avoided while writing business messages.This is mainly because they:

Providing too much information can distract the readers and weigh a business document down.

Is visual appeal the most important factor for creating a good business document?

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have shown that you value others, you are most likely checking:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 6: Improving Readability With Style and Design

While writing business messages, one should avoid sentences that begin with "it is" or "there are" because they:

Discuss how to proofread a business document.

The difference between expert business writers and average business writers is that expert business writers:

Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility?

One primary cause of overly lengthy paragraphs is:

In the context of writing a business message, your goal of completeness specifically means that:

What are the advantages of using the active voice in business messages?

When you write concisely, your message is far easier to read.

Being specific in your business writings is most likely to:

In the context of the reviewing process, the "F" in the FAIR test stands for _____.

The closer you match your writing style to the way your readers think and talk, the easier it is for them to process the information you present.

List the various components of the reviewing stage that are involved in the process of developing a business document.

For most written business communications, the first consideration should be to:

The use of familiar words in business messages is most likely to:

In the context of using headings in business documents, which of the following guidelines would improve the ease of reading?

Buzzwords should ideally be avoided while writing business messages.This is mainly because they:

Providing too much information can distract the readers and weigh a business document down.

Is visual appeal the most important factor for creating a good business document?

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have shown that you value others, you are most likely checking:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters