Question 1

When listeners get defensive and shift focus from the speaker onto themselves, it is termed a(n) _____ maneuver.

Accepted Answer

A) ethnocentric 
B) me-centered 
C) disguised 
D) we-centered 
E) xenocentric 
A) ethnocentric 
B) me-centered 
C) disguised 
D) we-centered 
E) xenocentric B

Question 2

In effective learner statements, individuals explicitly state their desire to hear differing opinions.

Accepted Answer

A) True 
 B)False  True

Question 3

Leading questions are those which are intended to:

Accepted Answer

A) increasingly deconstruct a business issue. 
B) guide people to your way of thinking. 
C) analyze business problems from all angles. 
D) find contradictions in what others have said or done. 
E) build rapport between team leaders. 
A) increasingly deconstruct a business issue. 
B) guide people to your way of thinking. 
C) analyze business problems from all angles. 
D) find contradictions in what others have said or done. 
E) build rapport between team leaders. B

Question 4

Briefly describe the four stages of team formation.

Accepted Answer

Teams go through four natural stages to

Question 5

One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a judger mind-set.

Accepted Answer

A) True 
 B)False

Question 6

High-performing teams go through repeated cycles of disassociation and association.

Accepted Answer

A) True 
 B)False

Question 7

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

Accepted Answer

A) norming 
B) forming 
C) performing 
D) storming 
E) reforming 
A) norming 
B) forming 
C) performing 
D) storming 
E) reforming

Question 8

As a component of active listening, _____ involves restating major themes so that you can make sense of the big issues from the perspective of the other person.

Accepted Answer

A) reflecting 
B) summarizing 
C) clarifying 
D) brainstorming 
E) sharing 
A) reflecting 
B) summarizing 
C) clarifying 
D) brainstorming 
E) sharing

Question 9

What are the advantages of adopting a learning stance?

Accepted Answer

The learning stance involves a commitmen

Question 10

_____ is the component of active listening which involves expressing one's own perspectives and feelings.

Accepted Answer

A) Reflecting 
B) Summarizing 
C) Clarifying 
D) Sharing 
E) Judging 
A) Reflecting 
B) Summarizing 
C) Clarifying 
D) Sharing 
E) Judging

Question 11

_____ is the psychological bonding that occurs between people and their ideas.

Accepted Answer

A) Consolidation 
B) Association 
C) Perception 
D) Formation 
E) Reflection 
A) Consolidation 
B) Association 
C) Perception 
D) Formation 
E) Reflection

Question 12

Which of the following should one do to diffuse tense and emotionally charged situations?

Accepted Answer

A) Engage in self-protective behavior 
B) Approach people with a judger mind-set 
C) Find common ground 
D) Maintain your point of view assertively 
E) Use the either/or approach 
A) Engage in self-protective behavior 
B) Approach people with a judger mind-set 
C) Find common ground 
D) Maintain your point of view assertively 
E) Use the either/or approach

Question 13

Difficult conversations can be handled successfully by:

Accepted Answer

A) hearing everybody's story. 
B) agreeing with everything you hear. 
C) using the either/or approach. 
D) invalidating the perspective of other people. 
E) adopting a judger stance. 
A) hearing everybody's story. 
B) agreeing with everything you hear. 
C) using the either/or approach. 
D) invalidating the perspective of other people. 
E) adopting a judger stance.

Question 14

To keep from making defensive comments, one requires a low level of self-awareness and self-management.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a disadvantage associated with using "me too" statements?

Accepted Answer

A) They prevent other people from empathizing with you. 
B) They make people feel micromanaged. 
C) They don't offer you a chance to share your story with others. 
D) They prematurely draw attention away from the stories of others. 
E) They lead people to attack others in an effort to protect themselves. 
A) They prevent other people from empathizing with you. 
B) They make people feel micromanaged. 
C) They don't offer you a chance to share your story with others. 
D) They prematurely draw attention away from the stories of others. 
E) They lead people to attack others in an effort to protect themselves.

Question 16

Which of the following is true of people with judger mind-sets?

Accepted Answer

A) They try to understand things from the other person's points of view. 
B) They stay open to the possibility of finding common ground during disagreements. 
C) They often have their minds made up ahead of discussions. 
D) They consider differing opinions to be normal and healthy. 
E) They believe in holding judgment. 
A) They try to understand things from the other person's points of view. 
B) They stay open to the possibility of finding common ground during disagreements. 
C) They often have their minds made up ahead of discussions. 
D) They consider differing opinions to be normal and healthy. 
E) They believe in holding judgment.

Question 17

Which of the following statements about defensive comments is true?

Accepted Answer

A) They are the result of high self-awareness. 
B) They increase trust and goodwill in group discussions. 
C) They cause people to attack others in an effort to protect themselves. 
D) They simplify the exchange of honest opinions between group members. 
E) They facilitate the process of active listening. 
A) They are the result of high self-awareness. 
B) They increase trust and goodwill in group discussions. 
C) They cause people to attack others in an effort to protect themselves. 
D) They simplify the exchange of honest opinions between group members. 
E) They facilitate the process of active listening.

Question 18

Which of the following does holding judgment entail?

Accepted Answer

A) Agreeing with everything you hear 
B) Labeling people with differing views negatively 
C) Hearing people out before making your mind up 
D) Approaching people with a judger mind-set 
E) Imposing your views on other people 
A) Agreeing with everything you hear 
B) Labeling people with differing views negatively 
C) Hearing people out before making your mind up 
D) Approaching people with a judger mind-set 
E) Imposing your views on other people

Question 19

List the traits of effective teams.

Accepted Answer

Effective teams build a work culture aro

Question 20

Which of the following is true of high-performing teams?

Accepted Answer

A) High-performing teams do not commit to bonding socially and showing concern for one another. 
B) High-performing teams do not see differences of opinion as a path to creativity or innovation. 
C) High-performing teams do not spend most of their time discussing personal and social issues. 
D) High-performing teams do not meet frequently to discuss their purposes and perceptions. 
E) High-performing teams do not approach work with a learner mind-set. 
A) High-performing teams do not commit to bonding socially and showing concern for one another. 
B) High-performing teams do not see differences of opinion as a path to creativity or innovation. 
C) High-performing teams do not spend most of their time discussing personal and social issues. 
D) High-performing teams do not meet frequently to discuss their purposes and perceptions. 
E) High-performing teams do not approach work with a learner mind-set.

When listeners get defensive and shift focus from the speaker onto themselves, it is termed a(n) _____ maneuver.

In effective learner statements, individuals explicitly state their desire to hear differing opinions.

Leading questions are those which are intended to:

Briefly describe the four stages of team formation.

One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a judger mind-set.

High-performing teams go through repeated cycles of disassociation and association.

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

As a component of active listening, _____ involves restating major themes so that you can make sense of the big issues from the perspective of the other person.

What are the advantages of adopting a learning stance?

_____ is the component of active listening which involves expressing one's own perspectives and feelings.

_____ is the psychological bonding that occurs between people and their ideas.

Which of the following should one do to diffuse tense and emotionally charged situations?

Difficult conversations can be handled successfully by:

To keep from making defensive comments, one requires a low level of self-awareness and self-management.

Which of the following is a disadvantage associated with using "me too" statements?

Which of the following is true of people with judger mind-sets?

Which of the following statements about defensive comments is true?

Which of the following does holding judgment entail?

List the traits of effective teams.

Which of the following is true of high-performing teams?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 3: Team Communication and Difficult Conversations

When listeners get defensive and shift focus from the speaker onto themselves, it is termed a(n) _____ maneuver.

In effective learner statements, individuals explicitly state their desire to hear differing opinions.

Leading questions are those which are intended to:

Briefly describe the four stages of team formation.

One of the best ways to make others feel comfortable expressing themselves fully is to demonstrate a judger mind-set.

High-performing teams go through repeated cycles of disassociation and association.

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

As a component of active listening, _____ involves restating major themes so that you can make sense of the big issues from the perspective of the other person.

What are the advantages of adopting a learning stance?

_____ is the component of active listening which involves expressing one's own perspectives and feelings.

_____ is the psychological bonding that occurs between people and their ideas.

Which of the following should one do to diffuse tense and emotionally charged situations?

Difficult conversations can be handled successfully by:

To keep from making defensive comments, one requires a low level of self-awareness and self-management.

Which of the following is a disadvantage associated with using "me too" statements?

Which of the following is true of people with judger mind-sets?

Which of the following statements about defensive comments is true?

Which of the following does holding judgment entail?

List the traits of effective teams.

Which of the following is true of high-performing teams?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters