Question 1

_____ deals with the effort and timing needed to allow all relevant people to participate in a communication.

Accepted Answer

A) Coordination 
B) Immediacy 
C) Cue 
D) Permanence 
E) Richness 
A) Coordination 
B) Immediacy 
C) Cue 
D) Permanence 
E) Richness A

Question 2

When one is treated poorly, responding aggressively potentially de-escalates an ugly situation and shows one's character and caring.

Accepted Answer

A) True 
 B)False  False

Question 3

_____ is the process of interpreting messages from others into meaning.

Accepted Answer

A) Encrypting 
B) Reasoning 
C) Encoding 
D) Classifying 
E) Decoding 
A) Encrypting 
B) Reasoning 
C) Encoding 
D) Classifying 
E) Decoding E

Question 4

Written messages in the workplace are high in richness as individuals can carefully craft messages at their own pace and on their schedule.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following involves accurately understanding one's own emotions as they occur and how they affect one's behavior and thought?

Accepted Answer

A) Superannuation 
B) Empathy 
C) Social referencing 
D) Cognitive dissonance 
E) Self-awareness 
A) Superannuation 
B) Empathy 
C) Social referencing 
D) Cognitive dissonance 
E) Self-awareness

Question 6

Which of the following is most likely to be true of those people who have low empathy?

Accepted Answer

A) They are unaware of their own emotional states and related impacts on communication. 
B) They direct conversations to topics that are important to self. 
C) They frequently vent frustrations without a constructive work purpose. 
D) They volunteer advice or help to others as appropriate. 
E) They attempt to understand the feelings, perspectives, and needs of others. 
A) They are unaware of their own emotional states and related impacts on communication. 
B) They direct conversations to topics that are important to self. 
C) They frequently vent frustrations without a constructive work purpose. 
D) They volunteer advice or help to others as appropriate. 
E) They attempt to understand the feelings, perspectives, and needs of others.

Question 7

Which of the following is the most common form of many-to-many communication?

Accepted Answer

A) Team communication 
B) Networked communication 
C) Leadership communication 
D) Private communication 
E) Concurrent communication 
A) Team communication 
B) Networked communication 
C) Leadership communication 
D) Private communication 
E) Concurrent communication

Question 8

Which of the following is most likely to be true regarding the communication preferences of sensers?

Accepted Answer

A) They enjoy talking and frequently discuss feelings and stories. 
B) They want only the relevant facts. 
C) They thoroughly discuss an idea before moving to next idea. 
D) They discuss concepts first and facts last. 
E) They are experimental and focus on big ideas. 
A) They enjoy talking and frequently discuss feelings and stories. 
B) They want only the relevant facts. 
C) They thoroughly discuss an idea before moving to next idea. 
D) They discuss concepts first and facts last. 
E) They are experimental and focus on big ideas.

Question 9

_____ communication is often intended to announce big changes, inspire outstanding performance, boost morale, or create unity of vision for an organization.

Accepted Answer

A) Leadership 
B) Networked 
C) Private 
D) Team 
E) Concurrent 
A) Leadership 
B) Networked 
C) Private 
D) Team 
E) Concurrent

Question 10

Venting negative feelings is the most effective strategy for de-escalating anger.

Accepted Answer

A) True 
 B)False

Question 11

What do the words meaning, encoding, and decoding refer to in interpersonal communication?

Accepted Answer

Meaning refers to the thoughts and feeli

Question 12

What are the different communicator styles?

Accepted Answer

Communication scholars typically group p

Question 13

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

Accepted Answer

A) Injunction process 
B) Stimulus discrimination process 
C) Interpersonal communication process 
D) Habituation process 
E) Social referencing process 
A) Injunction process 
B) Stimulus discrimination process 
C) Interpersonal communication process 
D) Habituation process 
E) Social referencing process

Question 14

_____ refers to the thoughts and feelings that people intend to communicate to one another.

Accepted Answer

A) Meaning 
B) Cognition 
C) Allusion 
D) Inclination 
E) Empathy 
A) Meaning 
B) Cognition 
C) Allusion 
D) Inclination 
E) Empathy

Question 15

When communicating with intuitors one should not overemphasize the details.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a strategy to improve relationship management?

Accepted Answer

A) Engage in relaxation techniques to clear your mind. 
B) Practice self-talk and visualize yourself responding effectively to challenging interpersonal issues. 
C) Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur. 
D) Build up the courage to have a difficult conversation. 
E) Reflect on personal strengths, weaknesses, and values. 
A) Engage in relaxation techniques to clear your mind. 
B) Practice self-talk and visualize yourself responding effectively to challenging interpersonal issues. 
C) Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur. 
D) Build up the courage to have a difficult conversation. 
E) Reflect on personal strengths, weaknesses, and values.

Question 17

Which of the following is a domain of emotional intelligence?

Accepted Answer

A) Self-actualization 
B) Sympathy 
C) Self-management 
D) Semantics 
E) Emotional labor 
A) Self-actualization 
B) Sympathy 
C) Self-management 
D) Semantics 
E) Emotional labor

Question 18

Which of the following involves the discipline to hold off on current urges to meet long-term intentions?

Accepted Answer

A) Empathy 
B) Malevolence 
C) Self-management 
D) Longevity 
E) Cognitive dissonance 
A) Empathy 
B) Malevolence 
C) Self-management 
D) Longevity 
E) Cognitive dissonance

Question 19

In the context of communicator styles, which of the following is a characteristic of a person who is a feeler?

Accepted Answer

A) Focuses on logic and objectivity 
B) Focuses on big ideas 
C) Needs personal security 
D) Pragmatic and results-oriented 
E) Out-of-the-box thinking 
A) Focuses on logic and objectivity 
B) Focuses on big ideas 
C) Needs personal security 
D) Pragmatic and results-oriented 
E) Out-of-the-box thinking

Question 20

In the context of communication, which of the following terms refers to the practical limitations of coordination and resources?

Accepted Answer

A) Constraint 
B) Control 
C) Immediacy 
D) Permanence 
E) Richness 
A) Constraint 
B) Control 
C) Immediacy 
D) Permanence 
E) Richness

_____ deals with the effort and timing needed to allow all relevant people to participate in a communication.

When one is treated poorly, responding aggressively potentially de-escalates an ugly situation and shows one's character and caring.

_____ is the process of interpreting messages from others into meaning.

Written messages in the workplace are high in richness as individuals can carefully craft messages at their own pace and on their schedule.

Which of the following involves accurately understanding one's own emotions as they occur and how they affect one's behavior and thought?

Which of the following is most likely to be true of those people who have low empathy?

Which of the following is the most common form of many-to-many communication?

Which of the following is most likely to be true regarding the communication preferences of sensers?

_____ communication is often intended to announce big changes, inspire outstanding performance, boost morale, or create unity of vision for an organization.

Venting negative feelings is the most effective strategy for de-escalating anger.

What do the words meaning, encoding, and decoding refer to in interpersonal communication?

What are the different communicator styles?

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

_____ refers to the thoughts and feelings that people intend to communicate to one another.

When communicating with intuitors one should not overemphasize the details.

Which of the following is a strategy to improve relationship management?

Which of the following is a domain of emotional intelligence?

Which of the following involves the discipline to hold off on current urges to meet long-term intentions?

In the context of communicator styles, which of the following is a characteristic of a person who is a feeler?

In the context of communication, which of the following terms refers to the practical limitations of coordination and resources?

Establishing Credibility

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 2: Interpersonal Communication and Emotional Intelligence

_____ deals with the effort and timing needed to allow all relevant people to participate in a communication.

When one is treated poorly, responding aggressively potentially de-escalates an ugly situation and shows one's character and caring.

_____ is the process of interpreting messages from others into meaning.

Written messages in the workplace are high in richness as individuals can carefully craft messages at their own pace and on their schedule.

Which of the following involves accurately understanding one's own emotions as they occur and how they affect one's behavior and thought?

Which of the following is most likely to be true of those people who have low empathy?

Which of the following is the most common form of many-to-many communication?

Which of the following is most likely to be true regarding the communication preferences of sensers?

_____ communication is often intended to announce big changes, inspire outstanding performance, boost morale, or create unity of vision for an organization.

Venting negative feelings is the most effective strategy for de-escalating anger.

What do the words meaning, encoding, and decoding refer to in interpersonal communication?

What are the different communicator styles?

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

_____ refers to the thoughts and feelings that people intend to communicate to one another.

When communicating with intuitors one should not overemphasize the details.

Which of the following is a strategy to improve relationship management?

Which of the following is a domain of emotional intelligence?

Which of the following involves the discipline to hold off on current urges to meet long-term intentions?

In the context of communicator styles, which of the following is a characteristic of a person who is a feeler?

In the context of communication, which of the following terms refers to the practical limitations of coordination and resources?

Establishing Credibility

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters