Question 1

Which of the following is true of competence?

Accepted Answer

A) Its importance has decreased in the post-trust era. 
B) It is often evaluated by one's track record of achievements. 
C) It is innate and cannot be gained through experience. 
D) It is unrelated to one's communication style. 
E) It cannot be developed through study or observation. 
A) Its importance has decreased in the post-trust era. 
B) It is often evaluated by one's track record of achievements. 
C) It is innate and cannot be gained through experience. 
D) It is unrelated to one's communication style. 
E) It cannot be developed through study or observation. B

Question 2

Extensive research has shown that high-trust relationships lead to less efficient and inferior work outcomes.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is true of character?

Accepted Answer

A) It is seldom important in long-term, collaborative relationships. 
B) It is innate and cannot be cultivated. 
C) Its importance has decreased in the post-trust era. 
D) It is central in establishing trust. 
E) It increases when the level of transparency decreases. 
A) It is seldom important in long-term, collaborative relationships. 
B) It is innate and cannot be cultivated. 
C) Its importance has decreased in the post-trust era. 
D) It is central in establishing trust. 
E) It increases when the level of transparency decreases. D

Question 4

A sense of caring can be established by:

Accepted Answer

A) cultivating a sense of community in the workplace. 
B) focusing on action and emphasizing results. 
C) developing the skills needed to accomplish business tasks. 
D) discouraging employees from working in teams. 
E) favoring a me-oriented communication style. 
A) cultivating a sense of community in the workplace. 
B) focusing on action and emphasizing results. 
C) developing the skills needed to accomplish business tasks. 
D) discouraging employees from working in teams. 
E) favoring a me-oriented communication style.

Question 5

Employees often speak up when they observe potentially unethical behavior.

Accepted Answer

A) True 
 B)False

Question 6

People can demonstrate competence by:

Accepted Answer

A) seeking passive roles within an organization. 
B) obscuring their motivation and sources of information. 
C) being accountable only to themselves and nobody else. 
D) hiding their mistakes from their team members. 
E) emphasizing results and focusing on action. 
A) seeking passive roles within an organization. 
B) obscuring their motivation and sources of information. 
C) being accountable only to themselves and nobody else. 
D) hiding their mistakes from their team members. 
E) emphasizing results and focusing on action.

Question 7

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following teams should she choose for the "Stars of the Year" award if she is looking for one that operates in a high-trust environment?

Accepted Answer

A) Team A, whose members are highly efficient and easy to motivate 
B) Team B, whose members tend to assume the worst of each other 
C) Team C, whose members rarely give each other the benefit of the doubt 
D) Team D, whose members have poor communication styles 
E) Team E, whose members are often disinclined to help each other 
A) Team A, whose members are highly efficient and easy to motivate 
B) Team B, whose members tend to assume the worst of each other 
C) Team C, whose members rarely give each other the benefit of the doubt 
D) Team D, whose members have poor communication styles 
E) Team E, whose members are often disinclined to help each other

Question 8

Which of the following is true of people in low-trust relationships?

Accepted Answer

A) They are highly efficient and easy to motivate. 
B) They assume the best of each other. 
C) They give each other the benefit of the doubt. 
D) They communicate poorly and inefficiently. 
E) They help each other freely and willingly. 
A) They are highly efficient and easy to motivate. 
B) They assume the best of each other. 
C) They give each other the benefit of the doubt. 
D) They communicate poorly and inefficiently. 
E) They help each other freely and willingly.

Question 9

A sense of _____ involves a feeling of duty to other employees and customers.

Accepted Answer

A) opportunity 
B) individuality 
C) accountability 
D) culture 
E) application 
A) opportunity 
B) individuality 
C) accountability 
D) culture 
E) application

Question 10

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following managers should she choose if she is looking for the employee with the highest level of competence?

Accepted Answer

A) Jack, who adheres to high moral and ethical values 
B) Dora, who has a me-oriented communication style 
C) Maria, who focuses on action and emphasizes results 
D) Peggy, who works independently of the interests of stakeholders 
E) Terry, who seeks passive roles in the organization 
A) Jack, who adheres to high moral and ethical values 
B) Dora, who has a me-oriented communication style 
C) Maria, who focuses on action and emphasizes results 
D) Peggy, who works independently of the interests of stakeholders 
E) Terry, who seeks passive roles in the organization

Question 11

You can create a transparent workplace by being accessible and acknowledging the concerns of others.

Accepted Answer

A) True 
 B)False

Question 12

A strong predictor of cheating in the workplace is cheating in school.

Accepted Answer

A) True 
 B)False

Question 13

It is the duty of civil servants to act visibly, predictably, and understandably.

Accepted Answer

A) True 
 B)False

Question 14

The FAIR test fails to evaluate whether a person is hiding information in business communications.

Accepted Answer

A) True 
 B)False

Question 15

In the post-trust era:

Accepted Answer

A) businesses are often thought to operate against the public's best interests. 
B) communication has become increasingly linear. 
C) transparency is no longer important in the workplace. 
D) stakeholders don't require businesses to be accountable to them. 
E) character-based traits play a very small role in establishing credibility. 
A) businesses are often thought to operate against the public's best interests. 
B) communication has become increasingly linear. 
C) transparency is no longer important in the workplace. 
D) stakeholders don't require businesses to be accountable to them. 
E) character-based traits play a very small role in establishing credibility.

Question 16

What role does caring play in the establishment of credibility?

Accepted Answer

Your colleagues, clients, and customers

Question 17

Which of the following is characteristic of people in high-trust relationships?

Accepted Answer

A) A willingness to cooperate 
B) High resistance to new ideas 
C) Complicated and formalized communication styles 
D) A tendency to assume the worst of other people 
E) A strong disinclination to help other people 
A) A willingness to cooperate 
B) High resistance to new ideas 
C) Complicated and formalized communication styles 
D) A tendency to assume the worst of other people 
E) A strong disinclination to help other people

Question 18

Why has establishing credibility become so important in the post-trust era?

Accepted Answer

In the post-trust era, the public overwh

Question 19

A sense of accountability involves an enlarged vision of those affected by one's business activities.

Accepted Answer

A) True 
 B)False

Question 20

Aligning personal values with corporate values is an important element of character.

Accepted Answer

A) True 
 B)False

Which of the following is true of competence?

Extensive research has shown that high-trust relationships lead to less efficient and inferior work outcomes.

Which of the following is true of character?

A sense of caring can be established by:

Employees often speak up when they observe potentially unethical behavior.

People can demonstrate competence by:

Which of the following is true of people in low-trust relationships?

A sense of _____ involves a feeling of duty to other employees and customers.

You can create a transparent workplace by being accessible and acknowledging the concerns of others.

A strong predictor of cheating in the workplace is cheating in school.

It is the duty of civil servants to act visibly, predictably, and understandably.

The FAIR test fails to evaluate whether a person is hiding information in business communications.

In the post-trust era:

What role does caring play in the establishment of credibility?

Which of the following is characteristic of people in high-trust relationships?

Why has establishing credibility become so important in the post-trust era?

A sense of accountability involves an enlarged vision of those affected by one's business activities.

Aligning personal values with corporate values is an important element of character.

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 1: Establishing Credibility

Which of the following is true of competence?

Extensive research has shown that high-trust relationships lead to less efficient and inferior work outcomes.

Which of the following is true of character?

A sense of caring can be established by:

Employees often speak up when they observe potentially unethical behavior.

People can demonstrate competence by:

Which of the following is true of people in low-trust relationships?

A sense of _____ involves a feeling of duty to other employees and customers.

You can create a transparent workplace by being accessible and acknowledging the concerns of others.

A strong predictor of cheating in the workplace is cheating in school.

It is the duty of civil servants to act visibly, predictably, and understandably.

The FAIR test fails to evaluate whether a person is hiding information in business communications.

In the post-trust era:

What role does caring play in the establishment of credibility?

Which of the following is characteristic of people in high-trust relationships?

Why has establishing credibility become so important in the post-trust era?

A sense of accountability involves an enlarged vision of those affected by one's business activities.

Aligning personal values with corporate values is an important element of character.

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters