Exam 11: Sustaining Change Versus Initiative Decay

_____ measures, such as financial performance and corporate image, can take time to become apparent.

Federal Express abandoned its new aircraft routing system after the implementation caused difficulties with the union. The difficulties included all of the following EXCEPT:

Which of the following is NOT one of Mark Keil and Ramiro Montealegre's practices to avoid escalation of commitment?

Which of the following is NOT an action employed to sustain change?

Preventive maintenance involves action to sustain the status quo, to keep new working practices operating as intended, and to meet predetermined targets and objectives.

Unanticipated outcomes are not a sign of management failure; in complex change processes, the unexpected is to be expected.

David Nadler argues that at the very least, an organization should conduct a full-scale assessment within twenty-four months of the initiation of major change activities, and then bi-annually thereafter.

_____ measures are those that reveal the immediate results of a new initiative, such as changes in processing time, or time-to-market for new products.

Measuring the overall success of a change initiative should be related to the timescale over which benefits are expected to be delivered.

There is likely to be nothing more damaging to the credibility of a change program than for the actions of the change advocates to be consistent with what they espouse.

Which of the following was NOT a problem faced by McDonald's when launching hotels in Switzerland?

A focus on measurement of progress is important because:

Staff selection, and promotion processes, can be subtle but powerful ways to change and to maintain an organization's culture.

According to Barry Staw and Jerry Ross, the factor that leads to escalation resulting from self-justification biases in which having been personally responsible for a decision can lead to continued commitment in order to try to avoid being associated with losses is known as a(n):

Which of the following illustrates a praiseworthy failure?

The J-curve does not help in managing the expectations of others with regard to justifying a deterioration in performance.

Changes tend to "stick" to an organization when new structures, processes, and working practices are no longer seen as "change".

Anne Fisher uses the term _____ to describe those who display support in public but are resentful of the change and are waiting for the opportunity to return to the "old ways" of working to which they remain committed.

According to David Buchanan et al., which of the following is the main threat to the sustainability of change in an organization?

Which of the following is NOT one of the "four hard lessons" identified by Robert Reisner for organizations undertaking a major change initiative in a turbulent economic environment?