Exam 5: Process Focus

_____ is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical,contemporary measures of performance,such as cost,quality,service,and speed.

Suppliers include only those companies that provide materials and components that are required for manufacturing a product.

A process is a sequence of linked activities that is intended to achieve some result,such as producing a good or service for a customer within or outside the organization.

Process control in manufacturing starts with the _____ process.

_____ is an approach for mistake-proofing processes,developed by Shigeo Shingo,that involves using automatic devices or simple methods to avoid human error.

Which of the following is a type of customer error that results during an encounter?

Which of the following is regarded as the best approach to prevent mistakes in a process because of its ability to avoid rework and wastage of time and resources?

In the context of service errors,which of the following is an example of a treatment error?

Which of the following is true of the poka-yoke approach used for mistake-proofing processes?

Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary?

Supplier certification processes can be time-consuming and expensive to administer.

How has the problem-solving process helped K&N?

Which of the following is a reason why process management is important for organizations?

Describe the various elements of a control system.

The Kaizen philosophy requires a significant cultural change from all employees in the organization including the top management.

The design aspect of process management focuses on continually seeking to achieve higher levels of performance,such as reduced variation,higher yields,fewer defects and errors,and smaller cycle times.

Which of the following statements is true regarding kaizen?

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

Which of the following is true of support processes?