Exam 10: Enterprise Information Systems: CRM and Collaboration Systems

M&M's maker Mars used ____________ to identify how knowledge flows through its organisations,who holds influence,who gives the best advice and how employees share information.

(Multiple Choice)

4.8/5

(42)

Question 61

A ______________________ provides tools to manage the creation,storage,editing and publication of information in a collaborative environment.

(Multiple Choice)

4.7/5

(30)

Question 62

is a system that automatically tracks all of the steps in the sales process.

(Short Answer)

4.8/5

(37)

Question 63

What are two common CRM sales metrics tracked by organisations?

(Multiple Choice)

4.9/5

(43)

Question 64

The challenge inherent in ____________________ is figuring out how to recognise,generate,share and manage the knowledge that resides in people's heads.

(Multiple Choice)

4.8/5

(30)

Question 65

How do call-scripting systems assist customer service representatives?

(Multiple Choice)

4.8/5

(38)

Question 66

All of the following are reasons why organisations adopt knowledge management systems except:

(Multiple Choice)

4.9/5

(42)

Question 67

__________________ store documents in a central location and automatically ask the team members to access the document when it is their turn to log in and work on their portion of the project.

(Multiple Choice)

4.9/5

(36)

Question 68

Customer relationship management (CRM) is a means of managing all aspects of a customer's relationship with an organisation to endeavour to increase customer loyalty and retention,and the organisation's profitability.

(True/False)

4.9/5

(32)

Question 69

What is cross-selling?

(Multiple Choice)

4.9/5

(35)

Question 70

Businesses can find their most valuable customers by using the RFM formula.Which of the following make up RFM?

(Multiple Choice)

4.8/5

(41)

Question 71

Employees are the backbone of an enterprise and the communication channel to customers,partners and suppliers.What are enterprises turning to,in order to retain key employees?

(Multiple Choice)

4.8/5

(36)

Question 72

___________________ involves capturing,classifying,evaluating,retrieving and sharing information assets in a way that provides context for effective decisions and actions.

(Multiple Choice)

4.9/5

(31)

Question 73

________ blends audio,video and document-sharing technologies to create virtual meeting rooms where people 'gather' at a website.

(Short Answer)

4.9/5

(32)

Question 74

Businesses can find their most valuable customers by using the RFM formula-recency,frequency and monetary value.

(True/False)

4.8/5

(45)

Question 75

There are three phases in the evolution of CRM: reporting,analysing and consolidating.

(True/False)

4.8/5

(42)

Question 76

What systems determine potential customers and competitors and define selling efforts,including budgets and schedules.

(Multiple Choice)

4.8/5

(37)

Question 77

_________________________ are two best practices for transferring or recreating tacit knowledge inside an organisation.

(Multiple Choice)

4.9/5

(36)

Question 78

Which of the following statement is incorrect?

(Multiple Choice)

4.8/5

(39)

Question 79

What is the key word in EIS?

(Multiple Choice)

4.9/5

(42)

Question 80

Showing 61 - 80 of 81

M&M's maker Mars used ____________ to identify how knowledge flows through its organisations,who holds influence,who gives the best advice and how employees share information.

A ______________________ provides tools to manage the creation,storage,editing and publication of information in a collaborative environment.

is a system that automatically tracks all of the steps in the sales process.

What are two common CRM sales metrics tracked by organisations?

The challenge inherent in ____________________ is figuring out how to recognise,generate,share and manage the knowledge that resides in people's heads.

How do call-scripting systems assist customer service representatives?

All of the following are reasons why organisations adopt knowledge management systems except:

__________________ store documents in a central location and automatically ask the team members to access the document when it is their turn to log in and work on their portion of the project.

Customer relationship management (CRM) is a means of managing all aspects of a customer's relationship with an organisation to endeavour to increase customer loyalty and retention,and the organisation's profitability.

What is cross-selling?

Businesses can find their most valuable customers by using the RFM formula.Which of the following make up RFM?

Employees are the backbone of an enterprise and the communication channel to customers,partners and suppliers.What are enterprises turning to,in order to retain key employees?

___________________ involves capturing,classifying,evaluating,retrieving and sharing information assets in a way that provides context for effective decisions and actions.

________ blends audio,video and document-sharing technologies to create virtual meeting rooms where people 'gather' at a website.

Businesses can find their most valuable customers by using the RFM formula-recency,frequency and monetary value.

There are three phases in the evolution of CRM: reporting,analysing and consolidating.

What systems determine potential customers and competitors and define selling efforts,including budgets and schedules.

_________________________ are two best practices for transferring or recreating tacit knowledge inside an organisation.

Which of the following statement is incorrect?

What is the key word in EIS?

Information Systems Are Business

Our Connected World

E-Business Mobile Business

Decisions and Processes

Essentials of Information Systems

Systems Development and Project Management

Enterprise Architecture and Security

Data and Business Intelligence

Enterprise Information Systems: ERP and SCN

Ethics, Privacy, Social Media and Future Trends

Filters

Exam 10: Enterprise Information Systems: CRM and Collaboration Systems

M&M's maker Mars used ____________ to identify how knowledge flows through its organisations,who holds influence,who gives the best advice and how employees share information.

A ______________________ provides tools to manage the creation,storage,editing and publication of information in a collaborative environment.

________ ________ ________ is a system that automatically tracks all of the steps in the sales process.

What are two common CRM sales metrics tracked by organisations?

The challenge inherent in ____________________ is figuring out how to recognise,generate,share and manage the knowledge that resides in people's heads.

How do call-scripting systems assist customer service representatives?

All of the following are reasons why organisations adopt knowledge management systems except:

__________________ store documents in a central location and automatically ask the team members to access the document when it is their turn to log in and work on their portion of the project.

Customer relationship management (CRM) is a means of managing all aspects of a customer's relationship with an organisation to endeavour to increase customer loyalty and retention,and the organisation's profitability.

What is cross-selling?

Businesses can find their most valuable customers by using the RFM formula.Which of the following make up RFM?

Employees are the backbone of an enterprise and the communication channel to customers,partners and suppliers.What are enterprises turning to,in order to retain key employees?

___________________ involves capturing,classifying,evaluating,retrieving and sharing information assets in a way that provides context for effective decisions and actions.

________ blends audio,video and document-sharing technologies to create virtual meeting rooms where people 'gather' at a website.

Businesses can find their most valuable customers by using the RFM formula-recency,frequency and monetary value.

There are three phases in the evolution of CRM: reporting,analysing and consolidating.

What systems determine potential customers and competitors and define selling efforts,including budgets and schedules.

_________________________ are two best practices for transferring or recreating tacit knowledge inside an organisation.

Which of the following statement is incorrect?

What is the key word in EIS?

Information Systems Are Business

Our Connected World

E-Business Mobile Business

Decisions and Processes

Essentials of Information Systems

Systems Development and Project Management

Enterprise Architecture and Security

Data and Business Intelligence

Enterprise Information Systems: ERP and SCN

Ethics, Privacy, Social Media and Future Trends

Filters

is a system that automatically tracks all of the steps in the sales process.