Exam 3: Perceiving Ourselves and Others in Organizations

Joanie is an engineer at an architectural firm.She is very proud of this fact and often defines herself in terms of her work to family and friends.She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions.Joanie always attributes her successes to her high level of personal motivation.However, when she makes a mistake, she tends to blame the situation.This is known as:

Joanie is an engineer at an architectural firm.She is very proud of this fact and often defines herself in terms of her work to family and friends.She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions.Although Joanie occasionally has trouble adapting to new conditions and job tasks, she believes she can do almost anything and always maintains a "can do" attitude.This is known as:

Selective attention occurs after perceptual organization and interpretation.

Seeing a trend in a gambling activity or in the winning streak of a sports star are examples of categorical thinking.

Social identity theory says that:

Which of these statements about the contact hypothesis is true?

In the Johari Window, the _____ area includes information about you that is known both to you and others.

The _____ process involves deciding whether an observed behavior or event is caused mainly by the person or by the environment.

The objective of the Johari Window is to:

Diversity awareness programs mainly educate employees about the value of diversity and problems with stereotyping.

A supervisor receives regular information about a sales employee's performance (e.g.sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work.The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative.Moreover, the supervisor is relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?

People rely on mental models to make sense of their environment through perceptual grouping.

You are more likely to make an internal attribution about someone's poor performance if you have also observed the person performing that task poorly in the past and have observed other employees performing the task well.

The combination of social identity and self-enhancement leads to the process of:

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

________ is the process of filtering information received by our senses.

Which of the following describes the fundamental attribution error?

Which of the following illustrates one of the steps in the self-fulfilling prophecy process?

Joanie is an engineer at an architectural firm.She is very proud of this fact and often defines herself in terms of her work to family and friends.She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions.Most likely Joanie has:

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds who bring different mental models to the workplace.