Question 1

For sales presentations,all of the following are suggested except

Accepted Answer

A)  Plan what you will say in advance. 
B)  Plan to speak only about 30 percent of the time, and let your client do the rest of the talking. 
C)  If your clients want to interrupt your presentation, ask them to hold their questions until you have completed your remarks. 
D)  Show compassion toward the needs of your client. 
A)  Plan what you will say in advance. 
B)  Plan to speak only about 30 percent of the time, and let your client do the rest of the talking. 
C)  If your clients want to interrupt your presentation, ask them to hold their questions until you have completed your remarks. 
D)  Show compassion toward the needs of your client.

Question 2

If you speak about a topic that you don't have much personal experience with,it will probably be difficult for you to establish credibility with the audience.

Accepted Answer

A) True 
 B)False

Question 3

When giving an explanation of a complicated concept or process,you will usually be most successful when you

Accepted Answer

A)  compare the concept with one already familiar to the audience. 
B)  give a long, detailed explanation. 
C)  mention each point only once to avoid confusion. 
D)  use technical language to build your credibility. 
A)  compare the concept with one already familiar to the audience. 
B)  give a long, detailed explanation. 
C)  mention each point only once to avoid confusion. 
D)  use technical language to build your credibility.

Question 4

Draw a diagram to illustrate social judgment theory.Include and explain the following terms: anchor,latitude of acceptance,latitude of rejection,latitude of noncommitment.How can knowledge of social judgment theory benefit you as a persuasive speaker?

Accepted Answer

Social judgment theory is a psychologica

Question 5

All of the following will help you link your training to audience interests EXCEPT:

Accepted Answer

A)  demonstrate that your information can bring positive consequences for your listeners. 
B)  read from a well-prepared script. 
C)  provide examples and comparisons your listeners can personally relate to. 
D)  show how your information can help listeners avoid negative consequences. 
A)  demonstrate that your information can bring positive consequences for your listeners. 
B)  read from a well-prepared script. 
C)  provide examples and comparisons your listeners can personally relate to. 
D)  show how your information can help listeners avoid negative consequences.

Question 6

A good measure of whether a particular message is ethically persuasive is:

Accepted Answer

A)  it strengthens your claim. 
B)  it is psychologically appealing to audience members. 
C)  the information is accurate, and the recipient is truly free to make a choice. 
D)  it is a popular belief or action. 
A)  it strengthens your claim. 
B)  it is psychologically appealing to audience members. 
C)  the information is accurate, and the recipient is truly free to make a choice. 
D)  it is a popular belief or action.

Question 7

Your text recommends the following four-step plan as an effective way to accept an award: express gratitude; acknowledge appreciation to the contributors of the award; describe how the reward will make a difference; say thank you again.

Accepted Answer

A) True 
 B)False

Question 8

A final report should provide background information,describe what occurred during the project,summarize the results,and explain to audience members how they can obtain more detailed information about the project.

Accepted Answer

A) True 
 B)False

Question 9

An effective toast should poke fun at the person being honored in a slightly offensive manner.

Accepted Answer

A) True 
 B)False

Question 10

Effective team presentations require extensive rehearsal.

Accepted Answer

A) True 
 B)False

Question 11

Persuasion can be defined as communication that motivates the other person to voluntarily decide to act as you desire them to.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT an advisable way to treat opposing evidence when your listeners are highly informed about your topic?

Accepted Answer

A)  Bring up opponents' arguments and refute them. 
B)  Discuss both sides of the issue so it won't seem as if you are ignorant. 
C)  Do not bring up any evidence or ideas that oppose your point of view. 
D)  If listeners are hostile, compare your ideas to theirs, and explain why your ideas are more desirable. 
A)  Bring up opponents' arguments and refute them. 
B)  Discuss both sides of the issue so it won't seem as if you are ignorant. 
C)  Do not bring up any evidence or ideas that oppose your point of view. 
D)  If listeners are hostile, compare your ideas to theirs, and explain why your ideas are more desirable.

Question 13

Define persuasion,manipulation,and coercion.Your definitions should clearly distinguish the terms from one another.What two key elements make persuasion more ethical than manipulation and coercion? Using specific examples from your experience,illustrate each of these three types of communication.

Accepted Answer

Persuasion, manipulation, and coercion a

Question 14

___________________ are personalized remarks that you insert into a presentation.

Accepted Answer

A)  Signposts 
B)  Interjections 
C)  Previews 
D)  Jargons 
A)  Signposts 
B)  Interjections 
C)  Previews 
D)  Jargons

Question 15

Which of the following is NOT recommended if you are delivering a technical report to a nontechnical audience?

Accepted Answer

A)  Include additional examples if audience members look puzzled. 
B)  Use analogies to clarify concepts. 
C)  Prepare visuals with precise data shown in the format that is customary for your field. 
D)  Teach technical terms if they are essential to understanding the presentation. 
A)  Include additional examples if audience members look puzzled. 
B)  Use analogies to clarify concepts. 
C)  Prepare visuals with precise data shown in the format that is customary for your field. 
D)  Teach technical terms if they are essential to understanding the presentation.

Question 16

One clear way to link the familiar to the unfamiliar for an audience is to

Accepted Answer

A)  ask for direct participation. 
B)  include a startling statistic. 
C)  use personal interjections. 
D)  compare and contrast new information to information the audience already knows. 
A)  ask for direct participation. 
B)  include a startling statistic. 
C)  use personal interjections. 
D)  compare and contrast new information to information the audience already knows.

Question 17

Which of the following is NOT a guideline from your text for accepting an award?

Accepted Answer

A)  Don't act surprised, even if you are surprised. 
B)  Say thank you at the beginning and again at the end of your presentation. 
C)  Explain how the reward makes a difference in your life. 
D)  Remember that brevity is important. 
A)  Don't act surprised, even if you are surprised. 
B)  Say thank you at the beginning and again at the end of your presentation. 
C)  Explain how the reward makes a difference in your life. 
D)  Remember that brevity is important.

Question 18

Because it is obvious when a group changes from one speaker to the next,transitions are not important in group presentations.

Accepted Answer

A) True 
 B)False

Question 19

Choose one of the special occasion speeches covered in your text.What elements should be included in this type of presentation? What elements should be avoided?

Accepted Answer

One special occasion speech covered in t

Question 20

The most typical and straightforward approach for organizing a proposal is a _______________ pattern of organization.

Accepted Answer

A)  chronological 
B)  criteria satisfaction 
C)  motivational sequence 
D)  problem solution 
A)  chronological 
B)  criteria satisfaction 
C)  motivational sequence 
D)  problem solution

For sales presentations,all of the following are suggested except

If you speak about a topic that you don't have much personal experience with,it will probably be difficult for you to establish credibility with the audience.

When giving an explanation of a complicated concept or process,you will usually be most successful when you

Draw a diagram to illustrate social judgment theory.Include and explain the following terms: anchor,latitude of acceptance,latitude of rejection,latitude of noncommitment.How can knowledge of social judgment theory benefit you as a persuasive speaker?

All of the following will help you link your training to audience interests EXCEPT:

A good measure of whether a particular message is ethically persuasive is:

Your text recommends the following four-step plan as an effective way to accept an award: express gratitude; acknowledge appreciation to the contributors of the award; describe how the reward will make a difference; say thank you again.

A final report should provide background information,describe what occurred during the project,summarize the results,and explain to audience members how they can obtain more detailed information about the project.

An effective toast should poke fun at the person being honored in a slightly offensive manner.

Effective team presentations require extensive rehearsal.

Persuasion can be defined as communication that motivates the other person to voluntarily decide to act as you desire them to.

Which of the following is NOT an advisable way to treat opposing evidence when your listeners are highly informed about your topic?

Define persuasion,manipulation,and coercion.Your definitions should clearly distinguish the terms from one another.What two key elements make persuasion more ethical than manipulation and coercion? Using specific examples from your experience,illustrate each of these three types of communication.

___________________ are personalized remarks that you insert into a presentation.

Which of the following is NOT recommended if you are delivering a technical report to a nontechnical audience?

One clear way to link the familiar to the unfamiliar for an audience is to

Which of the following is NOT a guideline from your text for accepting an award?

Because it is obvious when a group changes from one speaker to the next,transitions are not important in group presentations.

Choose one of the special occasion speeches covered in your text.What elements should be included in this type of presentation? What elements should be avoided?

The most typical and straightforward approach for organizing a proposal is a _______________ pattern of organization.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Filters

Exam 12: Types of Business Presentations

For sales presentations,all of the following are suggested except

If you speak about a topic that you don't have much personal experience with,it will probably be difficult for you to establish credibility with the audience.

When giving an explanation of a complicated concept or process,you will usually be most successful when you

Draw a diagram to illustrate social judgment theory.Include and explain the following terms: anchor,latitude of acceptance,latitude of rejection,latitude of noncommitment.How can knowledge of social judgment theory benefit you as a persuasive speaker?

All of the following will help you link your training to audience interests EXCEPT:

A good measure of whether a particular message is ethically persuasive is:

Your text recommends the following four-step plan as an effective way to accept an award: express gratitude; acknowledge appreciation to the contributors of the award; describe how the reward will make a difference; say thank you again.

A final report should provide background information,describe what occurred during the project,summarize the results,and explain to audience members how they can obtain more detailed information about the project.

An effective toast should poke fun at the person being honored in a slightly offensive manner.

Effective team presentations require extensive rehearsal.

Persuasion can be defined as communication that motivates the other person to voluntarily decide to act as you desire them to.

Which of the following is NOT an advisable way to treat opposing evidence when your listeners are highly informed about your topic?

Define persuasion,manipulation,and coercion.Your definitions should clearly distinguish the terms from one another.What two key elements make persuasion more ethical than manipulation and coercion? Using specific examples from your experience,illustrate each of these three types of communication.

___________________ are personalized remarks that you insert into a presentation.

Which of the following is NOT recommended if you are delivering a technical report to a nontechnical audience?

One clear way to link the familiar to the unfamiliar for an audience is to

Which of the following is NOT a guideline from your text for accepting an award?

Because it is obvious when a group changes from one speaker to the next,transitions are not important in group presentations.

Choose one of the special occasion speeches covered in your text.What elements should be included in this type of presentation? What elements should be avoided?

The most typical and straightforward approach for organizing a proposal is a _______________ pattern of organization.

Communicating at Work

Communication, Culture, and Work

Listening

Verbal and Nonverbal Messages

Interpersonal Strategies and Skills

Principles of Interviewing

Leading and Working in Teams

Effective Meetings

Developing and Organizing the Presentation

Verbal and Visual Support in Presentations

Delivering the Presentation

Filters