Question 1

Business organizations consist of three major functions which, ideally:

Accepted Answer

A) support one another 
B) are mutually exclusive 
C) exist independently of each other 
D) function independently of each other 
E) do not interface with each other 
A) support one another 
B) are mutually exclusive 
C) exist independently of each other 
D) function independently of each other 
E) do not interface with each other

Question 2

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A) mean; standard deviation 
B) productivity ratio; correlation 
C) standardized mean; assignable deviation 
D) randomized mean; standardized deviation 
E) normal distribution; random variation 
A) mean; standard deviation 
B) productivity ratio; correlation 
C) standardized mean; assignable deviation 
D) randomized mean; standardized deviation 
E) normal distribution; random variation

Question 3

The lean production philosophy has been slow to be adopted in service industries.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is essential to consider with respect to managing a process to meet demand?

Accepted Answer

A) strategy 
B) demand forecasts 
C) capacity 
D) random variability 
E) all of the above 
A) strategy 
B) demand forecasts 
C) capacity 
D) random variability 
E) all of the above

Question 5

Product design and process selection are examples of _______ decisions.

Accepted Answer

A) financial 
B) tactical 
C) system design 
D) system operation 
E) forecasting 
A) financial 
B) tactical 
C) system design 
D) system operation 
E) forecasting

Question 6

Which of the following is a recent trend in business?

Accepted Answer

A) pollution control 
B) total quality management 
C) supply chain management 
D) competition from foreign manufacturers 
E) technological change 
A) pollution control 
B) total quality management 
C) supply chain management 
D) competition from foreign manufacturers 
E) technological change

Question 7

Knowledge skills usually don't include:

Accepted Answer

A) process knowledge 
B) accounting skills 
C) communication skills 
D) global knowledge 
E) all of the above 
A) process knowledge 
B) accounting skills 
C) communication skills 
D) global knowledge 
E) all of the above

Question 8

Farming is an example of:

Accepted Answer

A) an obsolete activity 
B) a virtual organization 
C) non-manufactured goods 
D) a growth industry 
E) customized manufacturing 
A) an obsolete activity 
B) a virtual organization 
C) non-manufactured goods 
D) a growth industry 
E) customized manufacturing

Question 9

Companies are either producing goods or delivering services.This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 10

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Accepted Answer

A) analysis of tradeoffs 
B) sensitivity analysis 
C) recognition of priorities 
D) analysis of variance 
E) decision table analysis 
A) analysis of tradeoffs 
B) sensitivity analysis 
C) recognition of priorities 
D) analysis of variance 
E) decision table analysis

Question 11

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation.This is an example of __________________:

Accepted Answer

A) Illegal price discrimination 
B) Collusion 
C) Volume analysis 
D) Revenue management 
E) Outsourcing 
A) Illegal price discrimination 
B) Collusion 
C) Volume analysis 
D) Revenue management 
E) Outsourcing

Question 12

Which of the following is not a characteristic of service operations?

Accepted Answer

A) intangible output 
B) high customer contact 
C) high labor content 
D) easy measurement of productivity 
E) low uniformity of output 
A) intangible output 
B) high customer contact 
C) high labor content 
D) easy measurement of productivity 
E) low uniformity of output

Question 13

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT and human resources.

Accepted Answer

A) True 
 B)False

Question 14

Operations, marketing, and finance function independently of each other in most organizations.

Accepted Answer

A) True 
 B)False

Question 15

Lean production systems incorporate the advantages of both mass production and craft production.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not true about systems approach?

Accepted Answer

A) A systems viewpoint is almost always beneficial in decision making. 
B) A systems approach emphasizes interrelationships among subsystems. 
C) A systems approach concentrates on efficiency within subsystems. 
D) A systems approach is essential whenever something is being redesigned or improved. 
E) All of the above are true. 
A) A systems viewpoint is almost always beneficial in decision making. 
B) A systems approach emphasizes interrelationships among subsystems. 
C) A systems approach concentrates on efficiency within subsystems. 
D) A systems approach is essential whenever something is being redesigned or improved. 
E) All of the above are true.

Question 17

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Accepted Answer

A) True 
 B)False

Question 18

Which one of the following would not generally be classified under the heading of transformation?

Accepted Answer

A) assembling 
B) teaching 
C) staffing 
D) farming 
E) consulting 
A) assembling 
B) teaching 
C) staffing 
D) farming 
E) consulting

Question 19

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Question 20

Operations management involves continuous decision-making; hopefully most decisions made will be:

Accepted Answer

A) redundant 
B) minor in nature 
C) informed 
D) quantitative 
E) none of the above 
A) redundant 
B) minor in nature 
C) informed 
D) quantitative 
E) none of the above

Exam 1: Introduction to Operations Management

Business organizations consist of three major functions which, ideally:

Two widely used metrics of variation are the __________ and the _________.

The lean production philosophy has been slow to be adopted in service industries.

Which of the following is essential to consider with respect to managing a process to meet demand?

Product design and process selection are examples of _______ decisions.

Which of the following is a recent trend in business?

Knowledge skills usually don't include:

Farming is an example of:

Companies are either producing goods or delivering services.This means that only one of the two types of operations management strategies are used.

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation.This is an example of __________________:

Which of the following is not a characteristic of service operations?

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT and human resources.

Operations, marketing, and finance function independently of each other in most organizations.

Lean production systems incorporate the advantages of both mass production and craft production.

Which of the following is not true about systems approach?

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Which one of the following would not generally be classified under the heading of transformation?

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Operations management involves continuous decision-making; hopefully most decisions made will be:

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters

Two widely used metrics of variation are the __ and the _.