Question 1

Companies can improve employee performance through situational factors by:

Accepted Answer

A) asking employees about the things that motivate them. 
B) testing employee skills and knowledge before they are hired. 
C) providing training so employees learn the required competencies. 
D) redesigning the job so employees are only given tasks within their capabilities. 
E) asking employees to identify problems they experience with time and resources,then removing those obstacles to job performancE. 
A) asking employees about the things that motivate them. 
B) testing employee skills and knowledge before they are hired. 
C) providing training so employees learn the required competencies. 
D) redesigning the job so employees are only given tasks within their capabilities. 
E) asking employees to identify problems they experience with time and resources,then removing those obstacles to job performancE.

Question 2

Situational factors are working conditions within the employee's control.

Accepted Answer

A) True 
 B)False

Question 3

Providing training is a person-job matching strategy.

Accepted Answer

A) True 
 B)False

Question 4

Ethics is most closely related to:

Accepted Answer

A) values. 
B) locus of control. 
C) the Myers-Briggs type Indicator. 
D) personality. 
E) ability. 
A) values. 
B) locus of control. 
C) the Myers-Briggs type Indicator. 
D) personality. 
E) ability.

Question 5

Supplementing ethical codes of conduct with ethical training eliminates wrongdoing in the workplace.

Accepted Answer

A) True 
 B)False

Question 6

Incongruence between a company's dominant values and an employee's values is known to:

Accepted Answer

A) increase employee stress. 
B) increase the employee's probability of quitting. 
C) increase the chance that the employee's decisions will differ from the organization's preferences. 
D) affect the employee's job satisfaction. 
E) All of the answers are correct. 
A) increase employee stress. 
B) increase the employee's probability of quitting. 
C) increase the chance that the employee's decisions will differ from the organization's preferences. 
D) affect the employee's job satisfaction. 
E) All of the answers are correct.

Question 7

Companies can improve employee role perceptions by describing the employee's assigned tasks clearly and providing meaningful performance feedback.

Accepted Answer

A) True 
 B)False

Question 8

Customer orientation,social skills,and need for achievement are examples of:

Accepted Answer

A) aptitudes 
B) competencies 
C) role perceptions 
D) situational factors 
E) None of the answers apply. 
A) aptitudes 
B) competencies 
C) role perceptions 
D) situational factors 
E) None of the answers apply.

Question 9

Most employees in the social services department of a provincial government have frequent interaction with people who are unemployed or face personal problems.Which of the following personality characteristics is best suited to employees working in these jobs?

Accepted Answer

A) High neuroticism. 
B) External locus of control. 
C) High introversion. 
D) High agreeableness. 
E) External locus of control and high agreeableness. 
A) High neuroticism. 
B) External locus of control. 
C) High introversion. 
D) High agreeableness. 
E) External locus of control and high agreeableness.

Question 10

The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is LEAST connected to the topic of values?

Accepted Answer

A) organizational culture. 
B) moral intensity. 
C) collectivism. 
D) ethical sensitivity. 
E) neuroticism. 
A) organizational culture. 
B) moral intensity. 
C) collectivism. 
D) ethical sensitivity. 
E) neuroticism.

Question 12

Aptitudes are natural talents that help individuals learn specific tasks more quickly and perform them better than other people.

Accepted Answer

A) True 
 B)False

Question 13

Extraversion is one dimension of:

Accepted Answer

A) the MARS model. 
B) Schwartz's values model. 
C) Myers-Briggs Type Indicator. 
D) ''Big Five'' personality dimensions. 
E) Cross-cultural values. 
A) the MARS model. 
B) Schwartz's values model. 
C) Myers-Briggs Type Indicator. 
D) ''Big Five'' personality dimensions. 
E) Cross-cultural values.

Question 14

To reduce the amount of non-recyclable waste that employees throw out each day,a major telephone company removed containers for non-recyclable rubbish from each office and workstation.This altered employee behaviour mainly by:

Accepted Answer

A) increasing employee motivation to be less wasteful. 
B) helping employees to learn how to be less wasteful. 
C) altering situational factors so that employees have more difficulty practising wasteful behaviour. 
D) increasing aptitudes that make employees less wasteful. 
E) increasing organizational citizenship so that employees will be less wasteful. 
A) increasing employee motivation to be less wasteful. 
B) helping employees to learn how to be less wasteful. 
C) altering situational factors so that employees have more difficulty practising wasteful behaviour. 
D) increasing aptitudes that make employees less wasteful. 
E) increasing organizational citizenship so that employees will be less wasteful.

Question 15

Personality traits are more evident in situations where social norms and reward systems constrain behaviour.

Accepted Answer

A) True 
 B)False

Question 16

In the Myers-Briggs Type Indicator,''judging'' types have a strong desire for order and want to resolve problems quickly.

Accepted Answer

A) True 
 B)False

Question 17

One limitation with cross-cultural values information is that it incorrectly assumes that everyone within a specific country holds similar values.

Accepted Answer

A) True 
 B)False

Question 18

The utilitarian principle is sometimes known as a consequential principle.

Accepted Answer

A) True 
 B)False

Question 19

Studies comparing American and Canadian values indicate that:

Accepted Answer

A) American and Canadian values have become more similar in recent years. 
B) American values are closer to Francophone than Anglophone values. 
C) Canadians have lower tolerance for moral permissiveness than do Americans. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) American and Canadian values have become more similar in recent years. 
B) American values are closer to Francophone than Anglophone values. 
C) Canadians have lower tolerance for moral permissiveness than do Americans. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 20

Recent studies have found that counterproductive work behaviours have a very small negative effect on organizational performance.

Accepted Answer

A) True 
 B)False

Companies can improve employee performance through situational factors by:

Situational factors are working conditions within the employee's control.

Providing training is a person-job matching strategy.

Ethics is most closely related to:

Supplementing ethical codes of conduct with ethical training eliminates wrongdoing in the workplace.

Incongruence between a company's dominant values and an employee's values is known to:

Companies can improve employee role perceptions by describing the employee's assigned tasks clearly and providing meaningful performance feedback.

Customer orientation,social skills,and need for achievement are examples of:

Most employees in the social services department of a provincial government have frequent interaction with people who are unemployed or face personal problems.Which of the following personality characteristics is best suited to employees working in these jobs?

The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung.

Which of the following is LEAST connected to the topic of values?

Aptitudes are natural talents that help individuals learn specific tasks more quickly and perform them better than other people.

Extraversion is one dimension of:

To reduce the amount of non-recyclable waste that employees throw out each day,a major telephone company removed containers for non-recyclable rubbish from each office and workstation.This altered employee behaviour mainly by:

Personality traits are more evident in situations where social norms and reward systems constrain behaviour.

In the Myers-Briggs Type Indicator,''judging'' types have a strong desire for order and want to resolve problems quickly.

One limitation with cross-cultural values information is that it incorrectly assumes that everyone within a specific country holds similar values.

The utilitarian principle is sometimes known as a consequential principle.

Studies comparing American and Canadian values indicate that:

Recent studies have found that counterproductive work behaviours have a very small negative effect on organizational performance.

Introduction to the Field of Organizational Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 2: Individual Behaviour, Personality, and Values

Companies can improve employee performance through situational factors by:

Situational factors are working conditions within the employee's control.

Providing training is a person-job matching strategy.

Ethics is most closely related to:

Supplementing ethical codes of conduct with ethical training eliminates wrongdoing in the workplace.

Incongruence between a company's dominant values and an employee's values is known to:

Companies can improve employee role perceptions by describing the employee's assigned tasks clearly and providing meaningful performance feedback.

Customer orientation,social skills,and need for achievement are examples of:

Most employees in the social services department of a provincial government have frequent interaction with people who are unemployed or face personal problems.Which of the following personality characteristics is best suited to employees working in these jobs?

The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung.

Which of the following is LEAST connected to the topic of values?

Aptitudes are natural talents that help individuals learn specific tasks more quickly and perform them better than other people.

Extraversion is one dimension of:

To reduce the amount of non-recyclable waste that employees throw out each day,a major telephone company removed containers for non-recyclable rubbish from each office and workstation.This altered employee behaviour mainly by:

Personality traits are more evident in situations where social norms and reward systems constrain behaviour.

In the Myers-Briggs Type Indicator,''judging'' types have a strong desire for order and want to resolve problems quickly.

One limitation with cross-cultural values information is that it incorrectly assumes that everyone within a specific country holds similar values.

The utilitarian principle is sometimes known as a consequential principle.

Studies comparing American and Canadian values indicate that:

Recent studies have found that counterproductive work behaviours have a very small negative effect on organizational performance.

Introduction to the Field of Organizational Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters